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139 posts

Master Geek
+1 received by user: 43


Topic # 111445 3-Nov-2012 18:13 Send private message

Hi guys,
My internet keeps dropping out randomly, and the modem/switch (THOMSON TG585v7) does a reboot. This can be annoying, especially during online gaming (PC).

I have checked my log, and it seems to be doing a 'KERNEL Warm restart'.

(Then I watch the flashing lights for ~ two minutes). I am pretty sure at this point that it must be the modem/switch as my OLD D-Link DSL-302G (It is destroyed don't worry xD) never dropped out, but here are my line stats just in case:

    Uptime:0 days, 0:19:50DSL Type:G.992.5 annex ABandwidth (Up/Down) [kbps/kbps]:1.199 / 12.925Data Transferred (Sent/Received) [kB/kB]:0,00 / 0,00Output Power (Up/Down) [dBm]:12,5 / 0,0Line Attenuation (Up/Down) [dB]:4,0 / 14,5SN Margin (Up/Down) [dB]:13,0 / 12,5Vendor ID (Local/Remote):TMMB / IKNSLoss of Framing (Local/Remote):0 / 0Loss of Signal (Local/Remote):0 / 0Loss of Power (Local/Remote):0 / 0Loss of Link (Remote):0Error Seconds (Local/Remote):0 / 0FEC Errors (Up/Down):0 / 0CRC Errors (Up/Down):0 / 0HEC Errors (Up/Down):0 / 0
 Would a new telecom v8 modem/switch be any good? Any suggestions on new modems (would prefer all in ones as I don't know how duplexing doublenats PPPoblablabal is/works).

I don't want two many features, just a solid modem that can do wifi reasonably well, and a few Ethernet ports. Price is also important so while those Fritz!Boxes you guys rave about are nice, they are quite expensive, and switching to Snap is not really an option (silly .xtra.co.nz email address).

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1738 posts

Uber Geek
+1 received by user: 326

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Spark NZ

  Reply # 711509 3-Nov-2012 20:33 Send private message

If you ring up the broadband helpdesk on 0800 225 598 and say that the wifi is dropping out and causing issues with your browsing experience they normally if the router is less than a year old from memory since it should still be under warranty. 

Worst case scenario is you "sign up" for another 12 month contract and they will send you a new router for free.

I've got to say the new Technicolour TG582n routers are pretty good and I run one from home and it hasn't missed a beat for me.  Only time it's been rebooted was when I was moving power plugs around.  Talking with the broadband guys about 6 months ago and they were all pretty much in agreement it was a great router.

Otherwise if you feel like spending money on one, the DrayTek Vigor 120 is brilliant since you can run it in bridging mode which is good for all sorts of geek needs, plus you could hook it up to a TP-Link TL-WR941ND and run Gargoyle on the router.  Otherwise I have heard good reports of the TP-Link TD-W8950ND are pretty good all in one routers.

IMHO I would still go for the free TG582n... Great router and free :)




I work for Spark, but as always my views are my own.

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