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203 posts

Master Geek
+1 received by user: 10


Topic # 111477 4-Nov-2012 23:33 Send private message

Hi guys, is anyone of you requested this with telecom with regards to the ipHone's voicemail.. on my current iphone (voda) whenever i receieved voicemail, my iphone's phone icon would have red dot on it. indicates that i have new voicemail message rather getting sms message that I have new voicemail.
It was JOHNR from voda helped me on this on my phone.. so just wondering if Telecom can do this as well??

thanks guys!

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165 posts

Master Geek
+1 received by user: 3


  Reply # 711973 4-Nov-2012 23:42 Send private message

Bit confused regarding your post, are you currently using a iPhone on Telecom? Or just asking in general if the network supports voicemail notification via SMS?

Either way, If you are only getting a red dot while on Telecom it is possible you are using an old SIM version, go into store and they will replace with a new version to enable the voicemail notification to work correctly. Or if you are asking if you can have a SMS instead of a voicemail notification you can enable Voicemail Viewer by sending a SMS. Text ON to 178. 

 

 



203 posts

Master Geek
+1 received by user: 10


  Reply # 711974 4-Nov-2012 23:46 Send private message

sorry for the confusion. I wanted to have the red dot notification on my iphone (telecom) rather receiving sms.
got iphone 5.

16336 posts

Uber Geek
+1 received by user: 1330

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Vodafone NZ

  Reply # 711975 4-Nov-2012 23:48 Send private message

Why would the end user need a new SIM for a feature of the Voice mail platform?




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Uber Geek
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Vodafone NZ

  Reply # 711976 4-Nov-2012 23:50 Send private message

Chrizvi: sorry for the confusion. I wanted to have the red dot notification on my iphone (telecom) rather receiving sms.
got iphone 5.


Correct name is ICON notification




165 posts

Master Geek
+1 received by user: 3


  Reply # 711978 4-Nov-2012 23:55 Send private message

I see, You can send a SMS with OFF to 178 to disable Voicemail Viewer. That will give you ICON as John mentioned.. If it still does not work call into store or call the contact centre to check voicemail notification is provisioned.

 

@JohnR: I just assumed the OP had an older iPhone with an older SIM as this was a common issue in the past with the older (possibly V2?) Mini SIM's. You would only get the Red Icon and the voicemail 'button' on the dialler would not dial out to the voicemail box number.

 

*edit: Typo



203 posts

Master Geek
+1 received by user: 10


  Reply # 711980 5-Nov-2012 00:03 Send private message

thanks for that! sent sms now and got reply that it amy processed after 8am tomorrow..  will update if all good tomorrow.



203 posts

Master Geek
+1 received by user: 10


  Reply # 711987 5-Nov-2012 01:51 Send private message

This is all good now. Thanks for your help!

mjb

922 posts

Ultimate Geek
+1 received by user: 21

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  Reply # 712001 5-Nov-2012 06:58 Send private message

Nice, I was wondering how to enable this on XT, JohnR had done it on VF for me too, many moons ago.




contentsofsignaturemaysettleduringshipping

488 posts

Ultimate Geek
+1 received by user: 3

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  Reply # 712023 5-Nov-2012 08:48 Send private message

Yes - just a bit of background. Voicemail viewer is on by default which is why you don't see the red dot to start with. You can text off to 178 and have it removed easy enough. It will get processed pretty quickly so long as it's not midnight etc. :)


5 posts

Wannabe Geek


  Reply # 712201 5-Nov-2012 12:52 Send private message

Just clarifying that Telecom SMS number, is it 175 or 178

165 posts

Master Geek
+1 received by user: 3


  Reply # 712304 5-Nov-2012 14:41 Send private message

It's 178

More info: http://telecom.custhelp.com/app/answers/detail/a_id/3251

488 posts

Ultimate Geek
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  Reply # 712306 5-Nov-2012 14:44 Send private message

Yea sorry guys - my bad!

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