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Topic # 111509 6-Nov-2012 02:06 Send private message

Hi all.

My first post though I have been a long time lurker and hope to contribute now.

Since I found an answer here, I thought I'd post an update in case anyone is interested.

I'm experiencing broken Telecom DNS servers on the North Shore Auckland for the past 3 hours. Telecommunications broadband support (1 person hung up and one person was useless for 40 minutes before saying I should call back at 7 am) didn't help.

I can ping external web IP numbers but domain names say 'unable to resolve host'. I didn't realize I could change DNS servers to non-telecom but I found a post here mentioning Google's 8.8.8.8 server which I tried and all works. I needed to do some work late this evening - internet is like electricity to me and Telecom saying I'd be down 8+hrs was just crazy, so your posts here helped greatly and I'm thankful this community exists.

:)

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  Reply # 712959 6-Nov-2012 15:03 Send private message

OK, the setup is becoming clearer!

It looks like whatever is causing the issue is within the AM300 modem itself.

It's likely to be a setup issue (although why a setting would change without someone playing with it - who knows!).

The linksys devices generally have an option to back up your settings to a file. If you do this, then you can go back to the current setup easily later on.

You should then be able to just do a facgtory reset on it, and set up the basic DSL settings again - with Telecom I don't think you even need a username and password as they use port ID.

It is possible that the power supply on the modem is dying (older Linksys gear has a habit of this sometimes) which can lead to them behaving strangely...

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