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6 posts

Wannabe Geek


Topic # 111630 9-Nov-2012 15:39 Send private message

Hi everyone. First post here, hoping someone can help me out.

For about a month now I've been experiencing significantly increased latency while gaming in the evenings; specifically between about 7:30 and 11:00. Between those hours on weekdays my ping is about double the normal value to Sydney-based servers, while it goes up to about triple on the weekends. During the week it's very noticeable, and on weekends it's just about unplayable.

I've been around the block a few times with Telecom's support desk and they seem to have run out of ideas for things I can try.

I've tested it on another computer and it still happens. Both are on wired connections.

Measures I've already taken:
  • Replaced modem (got a Draytek Vigor 2710e now).
  • Replaced all cables.
  • Had a master splitter installed.
  • Unplugged the phone and one of the two computers.
Below are my normal pings, taken at 6:30pm yesterday (Thursday, for anyone reading this later). The third one is an average Sydney server I play on.

Tracing route to trademe.co.nz [202.162.73.2]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  my.router [192.168.1.1]
  2    10 ms    15 ms    13 ms  122-61-216-1.jetstream.xtra.co.nz [122.61.216.1]
  3    10 ms    10 ms    10 ms  122-56-222-4.peer.telecom.co.nz [122.56.222.4]
  4    11 ms    10 ms    10 ms  122-56-222-5.peer.telecom.co.nz [122.56.222.5]
  5    11 ms    11 ms    10 ms  TenGigabitEthernet0-1-0.510.akkin-rt1.fx.net.nz [202.53.187.81]
  6    11 ms    11 ms    10 ms  TenGigabitEthernet0-2-0-669.aknnr-rt1.fx.net.nz [131.203.246.133]
  7    11 ms    12 ms    11 ms  trademe-aknnr.fx.net.nz [131.203.246.134]
  8    11 ms    12 ms    11 ms  trademe.co.nz [202.162.73.2]
Trace complete.

Tracing route to google.com.au [74.125.237.151]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  my.router [192.168.1.1]
  2    13 ms    11 ms    12 ms  122-61-216-1.jetstream.xtra.co.nz [122.61.216.1]
  3    10 ms    10 ms    12 ms  mdr-ip20e-int.msc.global-gateway.net.nz [202.37.244.222]
  4    10 ms    10 ms    10 ms  ae4-10.akbr5.global-gateway.net.nz [202.37.244.221]
  5    10 ms    10 ms    10 ms  xe3-1-0.tkbr9.global-gateway.net.nz [202.50.232.74]
  6    34 ms    33 ms    34 ms  xe0-1-0.sebr1.global-gateway.net.nz [202.50.232.14]
  7    34 ms    42 ms    44 ms  ae1-10.sebr2.global-gateway.net.nz [202.50.232.242]
  8    38 ms    35 ms    34 ms  72.14.222.111
  9    35 ms    35 ms    34 ms  66.249.95.234
 10    35 ms    36 ms    36 ms  72.14.237.137
 11    34 ms    34 ms    35 ms  google.com.au [74.125.237.151]
Trace complete.

Tracing route to 27.50.71.199 over a maximum of 30 hops
  1    <1 ms    <1 ms    <1 ms  my.router [192.168.1.1]
  2    15 ms    13 ms    12 ms  122-61-216-1.jetstream.xtra.co.nz [122.61.216.1]
  3    11 ms    10 ms    10 ms  mdr-ip20e-int.msc.global-gateway.net.nz [202.37.244.222]
  4    10 ms    10 ms    10 ms  ae4-10.akbr5.global-gateway.net.nz [202.37.244.221]
  5    11 ms    10 ms    10 ms  ae1-2.akbr4.global-gateway.net.nz [202.50.232.77]
  6    35 ms    34 ms    34 ms  xe6-0-0.sgbr1.global-gateway.net.nz [202.50.232.10]
  7    35 ms    35 ms    35 ms  ae0-10.sgbr2.global-gateway.net.nz [202.50.232.246]
  8    38 ms    36 ms    35 ms  vlan556.52gdc76f02.optus.net.au [59.154.21.137]
  9    35 ms    37 ms    35 ms  61.88.241.213
 10    36 ms    36 ms    35 ms  119.225.3.82
 11    38 ms    36 ms    37 ms  bdr-1-3-eth2-16.sau.net.au [114.31.200.126]
 12    41 ms    40 ms    39 ms  27.50.71.199
Trace complete.

And below are the traceroutes repeated at 10:00pm on the same night. These ones were done with a 10000ms timeout limit.

Tracing route to trademe.co.nz [202.162.72.2]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  my.router [192.168.1.1]
  2     *     3338 ms  2630 ms  122-61-216-1.jetstream.xtra.co.nz [122.61.216.1]
  3    55 ms    44 ms    45 ms  122-56-222-4.peer.telecom.co.nz [122.56.222.4]
  4    43 ms    45 ms    43 ms  122-56-222-5.peer.telecom.co.nz [122.56.222.5]
  5    56 ms    56 ms    57 ms  TenGigabitEthernet0-2-0-911.wnmur-rt1.fx.net.nz [131.203.246.137]
  6    54 ms    53 ms    54 ms  trademe-wnmur.fx.net.nz [131.203.246.138]
  7    56 ms    60 ms    59 ms  www.trademe.co.nz [202.162.72.2]
Trace complete.

Tracing route to google.com.au [74.125.237.120]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  my.router [192.168.1.1]
  2    64 ms    51 ms    71 ms  122-61-216-1.jetstream.xtra.co.nz [122.61.216.1]
  3    51 ms    50 ms    50 ms  mdr-ip20e-int.msc.global-gateway.net.nz [202.37.244.222]
  4    44 ms    43 ms    41 ms  ae4-10.akbr5.global-gateway.net.nz [202.37.244.221]
  5    46 ms    43 ms    38 ms  xe3-1-0.tkbr9.global-gateway.net.nz [202.50.232.74]
  6    67 ms    67 ms    70 ms  xe0-1-0.sebr1.global-gateway.net.nz [202.50.232.14]
  7    70 ms    72 ms    71 ms  ae1-10.sebr2.global-gateway.net.nz [202.50.232.242]
  8   114 ms    73 ms    71 ms  72.14.222.111
  9    75 ms    69 ms    69 ms  66.249.95.232
 10    70 ms    72 ms    71 ms  72.14.237.135
 11    68 ms    71 ms    71 ms  google.com.au [74.125.237.120]
Trace complete.

Tracing route to 27.50.71.199 over a maximum of 30 hops
  1    <1 ms    <1 ms    <1 ms  my.router [192.168.1.1]
  2     *        *        *     Request timed out.
  3    43 ms    41 ms    39 ms  mdr-ip20e-int.msc.global-gateway.net.nz [202.37.244.222]
  4    38 ms    51 ms    64 ms  ae4-10.akbr5.global-gateway.net.nz [202.37.244.221]
  5    44 ms    41 ms    40 ms  ae1-2.akbr4.global-gateway.net.nz [202.50.232.77]
  6    61 ms    63 ms    62 ms  xe6-0-0.sgbr1.global-gateway.net.nz [202.50.232.10]
  7    60 ms    58 ms    60 ms  ae0-10.sgbr2.global-gateway.net.nz [202.50.232.246]
  8    68 ms    70 ms    69 ms  vlan356.52gdc76f02.optus.net.au [59.154.21.137]
  9    69 ms    64 ms    62 ms  61.88.241.213
 10    59 ms    61 ms    63 ms  119.225.3.82
 11    68 ms    66 ms    66 ms  bdr-1-3-eth2-16.sau.net.au [114.31.200.126]
 12    78 ms    73 ms    79 ms  27.50.71.199
Trace complete.

To me it looks like overloading at the cabinet. Although I'm admittedly not an expert, and Telecom have so far insisted that the cabinet is fine.

Thanks for any help.

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1799 posts

Uber Geek
+1 received by user: 361

Trusted
Spark NZ

  Reply # 714773 9-Nov-2012 15:47 Send private message

That does indeed look very strange and unusual.  It could be because you're on a conklin old cabinet and the capacity on that is overloaded... But you seem to indicate that you're on one of the new ISAM Cabinets so that in theory shouldn't be a problem at all since the backhaul on those is way and above over spec'ed for ADSL.

Could you please email me pl at telecom dot co dot nz with some further details about it..

Things like name, home phone number, account number and a contact number would be great.

And I assume you've done a full isolation test and had a Chorus guy come out and check there is nothing untwoard in your house or with your cabling going on.

It's almost like the copper pair is running around a fluro tube or hot water cylinder switches on or something like that so when you get home and turn on the lights, or start having a shower etc a massive amount of noise gets injected into the line.

The Broadband folks can do a lengthy line test against your line and normally that would indicate if there was something going wrong during a certain period of time.




I work for Spark, but as always my views are my own.

16642 posts

Uber Geek
+1 received by user: 1462

Trusted
Vodafone NZ

  Reply # 714778 9-Nov-2012 15:50 Send private message

Approx where do you live?






6 posts

Wannabe Geek


  Reply # 714790 9-Nov-2012 16:15 Send private message

I live in East Tamaki. If I'm reading the Chorus map right, I'm connected to a cabinet called "ETM/BZ".

I've done the isolation test. Unplugged everything but the modem, and I don't have an alarm.

After my first couple of calls to Telecom a Chorus guy spent some time at the grey tube by the road outside my house (I'm afraid I don't know what it's called). I've spoken to Telecom a few times since then and they haven't mentioned a wiring problem, so I assume it's fine. As far as I know the new master splitter would rule out dud wiring within the house itself?

I doubt it's electrical interference, since it happens when I'm alone in the house and haven't turned anything on or off since well before my ping goes up. Although tonight I'll switch off all the breakers other than the one for the modem and computer and see if it helps.

In a couple of minutes I'll email the account info to the email address you provided.

Thanks for the replies.

67 posts

Master Geek


  Reply # 715580 11-Nov-2012 21:46 Send private message

I live in botany area and i too am getting this higher evening ping

normal ping to gpforums.co.nz is around 12ms~


now

Tracing route to gpforums.co.nz [202.89.36.226]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms Gargoyle.lan [192.168.1.99]
2 3 ms 2 ms 2 ms 192.168.1.1
3 49 ms 42 ms 49 ms 122-61-216-1.jetstream.xtra.co.nz [122.61.216.1]

4 49 ms 48 ms 46 ms mdr-ip20e-dom.msc.global-gateway.net.nz [202.50.
238.50]
5 39 ms 37 ms 37 ms ae4-20.akcr10.global-gateway.net.nz [202.50.238.
49]
6 43 ms 44 ms 43 ms g1-0-0-906.u12.telstraclear.net [203.98.18.66]
7 39 ms 39 ms 41 ms 203.167.232.170
8 51 ms 44 ms 43 ms 203.167.232.173
9 41 ms 44 ms 43 ms 124.198.198.164
10 50 ms 49 ms 60 ms www.gpforums.co.nz [202.89.36.226]

Trace complete.

 

67 posts

Master Geek


  Reply # 715880 12-Nov-2012 14:35 Send private message

tracerted just now.



Tracing route to gpforums.co.nz [202.89.36.226]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms Gargoyle.lan [192.168.1.99]
2 2 ms 1 ms 1 ms 192.168.1.1
3 19 ms 11 ms 12 ms 122-61-216-1.jetstream.xtra.co.nz [122.61.216.1]

4 11 ms 11 ms 11 ms mdr-ip20e-dom.msc.global-gateway.net.nz [202.50.
238.50]
5 11 ms 10 ms 10 ms ae4-20.akcr10.global-gateway.net.nz [202.50.238.
49]
6 12 ms 12 ms 13 ms g1-0-0-906.u12.telstraclear.net [203.98.18.66]
7 11 ms 11 ms 11 ms 203.167.232.170
8 20 ms 15 ms 12 ms 203.167.232.173
9 13 ms 13 ms 11 ms 124.198.198.164
10 12 ms 11 ms 11 ms www.gpforums.co.nz [202.89.36.226]

Trace complete.

 



6 posts

Wannabe Geek


  Reply # 793540 4-Apr-2013 22:02 Send private message

Bumping this since the exact same problem has returned. It suddenly stopped happening several days after I originally created this thread, and was fine until about two months ago. Since then I've been experiencing evening latency slightly worse than shown in the original post.

I've been dealing with Telecom's support centre for most of that time. They've monitored my line and changed my profile at least once, but to no avail. In my last phone call with them I was told that they had tried everything they could to fix it.

It seems that my last remaining option is to change ISPs and hope it makes a difference. But I'd rather avoid taking that step, since I've had a 'net connection with Telecom at this address for about eight years without issue. Not to mention foolishly using my @xtra.co.nz email as my main email address. Is there anything I could try, or ask Telecom to try that they won't have already done, to fix my connection?

Traceroutes to the same addresses as in my original post, taken a few minutes ago (about quarter to ten):

Tracing route to trademe.co.nz [202.162.72.2]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  my.router [192.168.1.1]
  2     *        *        *     Request timed out.
  3    49 ms    50 ms    48 ms  122-56-222-4.peer.telecom.co.nz [122.56.222.4]
  4    53 ms    53 ms    54 ms  122-56-222-5.peer.telecom.co.nz [122.56.222.5]
  5    66 ms     *        *     TenGigabitEthernet0-2-0-911.wnmur-rt1.fx.net.nz [131.203.246.137]
  6    66 ms    68 ms    69 ms  trademe-wnmur.fx.net.nz [131.203.246.138]
  7    68 ms    64 ms    61 ms  202.21.128.139
  8    63 ms    65 ms    65 ms  www.trademe.co.nz [202.162.72.2]
Trace complete.

Tracing route to google.com.au [122.56.115.25]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  my.router [192.168.1.1]
  2     *        *        *     Request timed out.
  3    71 ms    74 ms    72 ms  mdr-ip20e-int.msc.global-gateway.net.nz [203.96.66.22]
  4    80 ms    77 ms    76 ms  ae0-10.akbr6.global-gateway.net.nz [203.96.66.21]
  5    79 ms    87 ms    76 ms  ae5-2.akbr4.global-gateway.net.nz [210.55.202.213]
  6    75 ms    77 ms    77 ms  ae1-10.tkbr9.global-gateway.net.nz [202.50.232.37]
  7    70 ms    65 ms    61 ms  ae10-10.tkbr10.global-gateway.net.nz [202.50.232.206]
  8    59 ms    61 ms    61 ms  google.com.au [122.56.115.25]
Trace complete.

Tracing route to 27.50.71.199 over a maximum of 30 hops
  1    <1 ms    <1 ms    <1 ms  my.router [192.168.1.1]
  2     *        *        *     Request timed out.
  3     *       58 ms    57 ms  mdr-ip20e-int.msc.global-gateway.net.nz [203.96.66.22]
  4    56 ms    56 ms    52 ms  ae0-10.akbr6.global-gateway.net.nz [203.96.66.21]
  5    61 ms    62 ms    59 ms  ae5-2.akbr4.global-gateway.net.nz [210.55.202.213]
  6    81 ms    82 ms    86 ms  xe6-0-0.sgbr1.global-gateway.net.nz [202.50.232.10]
  7    73 ms    85 ms    76 ms  ae0-10.sgbr2.global-gateway.net.nz [202.50.232.246]
  8    85 ms    90 ms   101 ms  vlan556.52gdc76f02.optus.net.au [59.154.21.137]
  9    88 ms    88 ms    87 ms  119.225.142.38
 10    91 ms    90 ms    90 ms  bdr-1-3-eth2-16.sau.net.au [114.31.200.126]
 11    92 ms    91 ms    95 ms  27.50.71.199
Trace complete.

Google.com.au seems to point to a closer server now. But I included it for completeness.

7777 posts

Uber Geek
+1 received by user: 326

Trusted
Subscriber

  Reply # 793641 5-Apr-2013 01:26 Send private message

Changing ISP is unlikely to fix it.

It's highly likely it's the same "cross ISP congestion in the wholesale network" issue that has been affecting central Auckland for months.

See these threads:
http://www.geekzone.co.nz/forums.asp?forumid=90&topicid=114120
http://www.gpforums.co.nz/showthread.php?s=&threadid=463742&perpage=25&pagenumber=1
http://www.gpforums.co.nz/thread/463302/?s=

296 posts

Ultimate Geek
+1 received by user: 15


  Reply # 793668 5-Apr-2013 08:03 Send private message

If I am reading the trace correct the ping spike is happening in the second hop. Which is the connection from your router to the ISP. But if it is fine other times could be congestion as well.



6 posts

Wannabe Geek


  Reply # 793813 5-Apr-2013 12:30 Send private message

Ah. I wasn't aware of the issue in those links. I live in east rather than central Auckland, but obviously the data ends up passing through there anyway. I suppose there isn't much point asking if there's any idea of how long it's likely to take to get resolved?

It's definitely fine at other times. At any time that isn't between 20:00 and 23:00 I get under 20ms to NZ servers and under 50ms to Aus servers.

Thanks for the replies and information.

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