Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



541 posts

Ultimate Geek


Topic # 111631 9-Nov-2012 15:43 Send private message

Telecoms now monitoring my line for a third time, doing a detailed line noise test this time.

It dropped 6am this morning, then around 12.20 and then again at 12.26 roughly.

Had other times connection doesn't last 10 minutes. No phone in use etc.

First time they monitored it, they changed nothing and within hours monitoring finishing started doing it again.

Second time it went three weeks solid, basically it was the night telecoms dns servers went down, couldn't keep connection for longer then 10 minutes, 9 at night, 1am gave it a go, and 6 in mourning. Rung telecom in mourning, they start monitoring again, turn modem on 4pm and it goes good as gold while they're monitoring it as usual, 14 hours after monitoring finished, bang it starts playing up again.

Modem is thompson wireless. Also tried different filters, other jack in house, and linksys modem and still get same results.

When going speeds are good, up to 14 Mbs.

To me it's like there's outside interference coming from somewhere. Crash's even when weather is fine and been no rain.

Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3Next
13305 posts

Uber Geek

Trusted
Vodafone NZ
Subscriber

  Reply # 714774 9-Nov-2012 15:48 Send private message

Have you got a master splitter installed? This sounds like a house wiring issue




Systems Engineer Vodafone NZ

http://forum.vodafone.co.nz



541 posts

Ultimate Geek


  Reply # 714782 9-Nov-2012 15:57 Send private message

No, just plug in filters.

It all started happening after i changed to their $99 150 gig plan, was on $105 120 gig plan before that.

If it was wiring wouldn't it play up all the time, not 1 hour of not being able to hold a connection, and then fine for 4 hours up to two days?

899 posts

Ultimate Geek

Trusted
Telecom NZ

  Reply # 714783 9-Nov-2012 15:58 Send private message

johnr: Have you got a master splitter installed? This sounds like a house wiring issue


Yep.. I'm with John on this.

You can ask for a long running monitoring of your line, but that would only be after you had a Master Filter installed and everything on the line was confirmed to be fine.

Also the older Thompson routers can be a bit problematic if they are put in a cupboard and overheat... Have you tried switching off WiFi in the modem itself.. and running pure wired for a week or two making sure the router was well ventilated.




I work for Telecom, but as always my views are my own.



541 posts

Ultimate Geek


  Reply # 714793 9-Nov-2012 16:17 Send private message

I had wifi off when it went down 6am, also it is sitting on top of duchess with nothing around it so nothing to overheat it.

Also had it turned off for 6 hours one time and lost connection in under 10 minutes after turning on.

Swapped straight away to linksys and it did the same 6am in mourning. 4pm when line being monitored no crash's.

Line monitoring started about 12.30pm today, now 4.15pm and still going with no crash's.

Why doesn't it crash when line being monitored?

I only use one jack in house, so i'll ask about master splitter next time crash's. But if i spend money and it turns out not at my end i won't be happy.

958 posts

Ultimate Geek

Subscriber

  Reply # 714799 9-Nov-2012 16:27 Send private message

Post the line stats, attenuation and sync at least, so we can at least have some idea of whether a healthy line.




Ross
ADSL2+ sync (Kbps): 11577/945, attenuation (dB): 33.0/16.9, Noise margin (dB): 11.5/11.5

Hawkes Bay
8481 posts

Uber Geek

Mod Emeritus
Trusted
Subscriber

  Reply # 714803 9-Nov-2012 16:39 Send private message

90% chance that house wiring or equipment is to blame.
7% chance its between street and house.
2% chance cruddy pair to the exchange.
1% chance other problems.

Start with your house wiring. Get it checked by a tech (Chorus, or another local phone tech). If Chorus, theyll check service lead and rest of the connection too.




Visit http://www.thecloud.net.nz for New Zealand based Hosted Exchange, Virtual Servers, Web Hosting, FTP Backup & more.
(1GB free FTP storage, or larger plans from $5.75)
 
 - Setup your own mailserver at home on Ubuntu Server - full step by step howto here.
 - Have you seen this: Nathan "KFC4LIFE" Dunn.


13305 posts

Uber Geek

Trusted
Vodafone NZ
Subscriber

  Reply # 714811 9-Nov-2012 16:50 Send private message

You may only use one jack point but this does not isolate the rest of the telephone wiring in the house




Systems Engineer Vodafone NZ

http://forum.vodafone.co.nz



541 posts

Ultimate Geek


  Reply # 714828 9-Nov-2012 17:09 Send private message

 Link Information    Uptime:0 days, 4:15:29DSL Type:ITU-T G.992.5Bandwidth (Up/Down) [kbps/kbps]:945 / 16.641Data Transferred (Sent/Received) [MB/MB]:51,33 / 901,42Output Power (Up/Down) [dBm]:12,3 / 19,0Line Attenuation (Up/Down) [dB]:8,8 / 17,0SN Margin (Up/Down) [dB]:15,4 / 12,9System Vendor ID (Local/Remote):TMMB / ----Chipset Vendor ID (Local/Remote):BDCM

13305 posts

Uber Geek

Trusted
Vodafone NZ
Subscriber

  Reply # 714830 9-Nov-2012 17:14 Send private message

Before going any further get an expert to check out the house wiring and install a master splitter




Systems Engineer Vodafone NZ

http://forum.vodafone.co.nz

279 posts

Ultimate Geek


  Reply # 714849 9-Nov-2012 17:47 Send private message

Are the outages related to wind strength at all? For me it was tree branches on the wires which had scraped off the insulation and would kill the connection whenever it was sufficiently windy. They ran a temporary cable along the ground next to the driveway and said they'd be back to fix it. It was still running along the ground when I moved out two years later. Worked fine though!



541 posts

Ultimate Geek


  Reply # 714854 9-Nov-2012 18:01 Send private message

Wiring is underground. Had every type of weather when running good, so drop outs are completely random.

Will wait for it to drop out again, then enquire about getting someone out.

Checked on fibre on snaps web page for my address and not available and don't know when, if I was paying for rewiring, master splitter miles as well pay fibre costs, but not an option as not available.

Thankyou for help, suggestions.

13305 posts

Uber Geek

Trusted
Vodafone NZ
Subscriber

  Reply # 714867 9-Nov-2012 18:51 Send private message

Why wait for it to drop out again?




Systems Engineer Vodafone NZ

http://forum.vodafone.co.nz

958 posts

Ultimate Geek

Subscriber

  Reply # 714868 9-Nov-2012 18:53 Send private message

They've had the fault since June according to other thread.




Ross
ADSL2+ sync (Kbps): 11577/945, attenuation (dB): 33.0/16.9, Noise margin (dB): 11.5/11.5



541 posts

Ultimate Geek


  Reply # 714978 9-Nov-2012 23:01 Send private message

What other thread? First time i've posted about it.

Someone rang me from telecom, and i mentioned about master splitter etc, but they said the plug in filters should be fine.

Said problem might be fixed now. Don't want to spend money if not neccessary in reguards to why wait for it to drop out again.

Been going over 10 hours now without drop out, but then it never does when being monitored.

958 posts

Ultimate Geek

Subscriber

  Reply # 714980 9-Nov-2012 23:08 Send private message

http://www.geekzone.co.nz/forums.asp?ForumId=39&TopicId=104194

Faults aren't fixed by magical thinking. Comments by CSR on use of inline filter could turn out to be totally false as oddly enough that person's thoughts don't influence the behaviour of your connection. I had a line fault and was told by a Telecom CSR that fault was definitely caused by the RJ12 to BT adapter on modem cable. Took nearly two years to be resolved.




Ross
ADSL2+ sync (Kbps): 11577/945, attenuation (dB): 33.0/16.9, Noise margin (dB): 11.5/11.5

 1 | 2 | 3Next
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when new jobs are posted to our jobs board:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Xbox One
Created by DjShadow, last reply by merve0o0 on 22-May-2013 18:27 (37 replies)
Pages... 2 3


Cannabis is illegal yet we have really strong 'legal highs' ?
Created by qwerty7, last reply by DarthKermit on 22-May-2013 19:14 (53 replies)
Pages... 2 3 4


A new project coming to Geekzone
Created by freitasm, last reply by clinty on 22-May-2013 18:16 (243 replies)
Pages... 15 16 17


Changeover issue: dial up
Created by Zigg, last reply by robjg63 on 21-May-2013 22:02 (17 replies)
Pages... 2


HTC One (2013) owners' discussion
Created by Dingbatt, last reply by Hollidog on 22-May-2013 16:41 (1525 replies)
Pages... 100 101 102


Orcon, Is this for real or a scam??
Created by old3eyes, last reply by DarthKermit on 22-May-2013 19:12 (29 replies)
Pages... 2


Vodafone Naked Broadband Speeds (Auckland CBD)
Created by wscalioni, last reply by grkiwi on 20-May-2013 21:13 (14 replies)

It seems New Zealand broadband still good
Created by freitasm, last reply by michaeln on 22-May-2013 17:45 (13 replies)


Geekzone Jobs »
Most recent NZ jobs in technology:

Systems Support Administrator
Posted 22-May-2013 19:27

Senior Technical Business Analyst
Posted 22-May-2013 19:27

Network Reporting Engineer
Posted 22-May-2013 19:27

Enterprise Architect - Microsoft Applications
Posted 22-May-2013 18:27

Software Developer ? Multiple positions!
Posted 22-May-2013 18:27

Business Analyst
Posted 22-May-2013 18:27

Service Delivery Administrator
Posted 22-May-2013 18:27


Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.