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Topic # 111786 14-Nov-2012 23:24 Send private message

I purchased by iphone on 24 october at Telecom on their open term plan. I kept the phone on the charger the whole night. Next day, on normal usage the phone barely lasted a full day and by 4 pm, it was below 18% battery on 3 hours and a bit usage. My cheap galaxy ace would give me almost a day and a half.

I then spent the next day googling and reading numerous forum threads on suggestions on improving battery life which ranged from resetting the phone and starting fresh to turning off all features. I followed some of the advice and have noticed a little change but nowhere close to what people are reporting overseas. My battery drops 8-10% every hour even if I am not doing anything. I get around 12 hours standby and 3-4 hours usage before the battery goes flat.

I called up apple who opened a case and were willing to provide a refurb unit under warranty but I had to go back to he retailer if I wanted a new handset. So I returned the phone to Telecom last week and they promptly sent it to Telegistics for an assessment. Given that I barely had the phone was two weeks, I thought it would be covered under DOA and replaced immediately ?

I called up Telecom today and was advised that tests showed that the battery is fine. I don't accept that as my usage proved otherwise and all they ran were standby tests. The irony is that TNZ have given me a loan iphone4 and its battery is a lot better than the 5.

I have a number of actual screen shots comparing my iphone 5 to a colleagues 5 and now the loan 4.

I think I have consumers guarantees act on my side with this one and really want Telecom to replace the set with a new iphone OR provide a refund. A refurb is not acceptable. I am also drafting a letter quoting the CGA and asking for a replacement or refund given that the description does not match the phone.

Anyone from Telecom here who may be able to help me with this please ? How do I get this resolved ?


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  Reply # 720737 21-Nov-2012 13:15 Send private message

AndrewMac: It may be a manufacturing problem but it was purchased from Telecom


I think the issue here is that it may not be a problem at all. It's something we can only speculate on and it's hard to know from this thread whether there is a problem, or the phone simply doesn't meet the expectations of the end user.

Battery usage on modern phones varies considerably depending on what apps you run. I can easily drain my SGS III in ~6 hours if I run certain apps. Likelywise if I disable things I can get two days from the phones. It doesn't mean there is a fault because the battery doesn't last a day.


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  Reply # 722583 25-Nov-2012 16:21 Send private message

I somehow don't think this guy is coming back >.>




Michael Murphy
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Everything I say here is my own opinion and not that of my employer.

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