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646 posts

Ultimate Geek
+1 received by user: 22


Topic # 111829 16-Nov-2012 08:50 Send private message

Telecom want $300 to install master filter.

If i'd had the broadband less then a month the price would have been $199.

What's going on here, rip off customers that have been with them a long time.

I'm in christchurch if there any installers in my area, otherwise i might have to disconnect broadband and change isps, so can get it for more reasonable price.

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1725 posts

Uber Geek
+1 received by user: 324

Trusted
Spark NZ

  Reply # 718357 16-Nov-2012 16:06 Send private message

rugrat: Thankyou. I sent you email this morning. I sent it from a gmail account.

Should i try again from telecom, email one? Just i rarely use it.


Hey, sorry I had brain fade not checking my Spam folder.

I've had it confirmed by two different people the install is $199.  Seems to be a few out dated docs talking about the $299 cost in relation to if you have been with Telecom more than a month for whatever reason.  Following that up now.  If there is a problem with the bill just email me and we will make sure you get the credit on your account.




I work for Telecom, but as always my views are my own.

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