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Telecom NZ

  Reply # 725796 2-Dec-2012 16:07 Send private message

Finch: Just out of curiosity, does anybody know why this could of happened all of a sudden? My net was fine up until 2 days ago when that Telecom glitch hit. Could it be that that has something to do with it, or because my modem is 6+ years old maybe it is on its way out??

I have noticed that when I download something through torrent, my net doesnt drop. But if I download something the normal way or just browse web pages that is when my connection will drop.


As I said before I am fairly confident that your modem is on the way out.  Those modems weren't the most reliable at the best of time 6 years ago.  The fact you got 6+ trouble free from the sounds of it somewhat suprises me.  Considering (again a guess) it was on 24/7 since you first plugged it in.  That's quite impressive IMHO.

If you upgraded to a ADSL2 you would probably double your line speed (not that I'm sure what your line speed is).

To be honest I wouldn't spend a whole lot of time trying to debug an old modem, first I would get a new one, then do the isolation tests and perhaps look at getting a Master Filter installed.

If you go to Chorus Sat and plug in your address.  Then "Show VDSL2 cabinets / areas"  If your house is within the green area, you should at least be getting ~16MB which would be roughly double what you're getting right now on ADSL1.






I work for Telecom, but as always my views are my own.



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  Reply # 725799 2-Dec-2012 16:29 Send private message

plambrechtsen:
Finch: Just out of curiosity, does anybody know why this could of happened all of a sudden? My net was fine up until 2 days ago when that Telecom glitch hit. Could it be that that has something to do with it, or because my modem is 6+ years old maybe it is on its way out??

I have noticed that when I download something through torrent, my net doesnt drop. But if I download something the normal way or just browse web pages that is when my connection will drop.


As I said before I am fairly confident that your modem is on the way out.  Those modems weren't the most reliable at the best of time 6 years ago.  The fact you got 6+ trouble free from the sounds of it somewhat suprises me.  Considering (again a guess) it was on 24/7 since you first plugged it in.  That's quite impressive IMHO.

If you upgraded to a ADSL2 you would probably double your line speed (not that I'm sure what your line speed is).

To be honest I wouldn't spend a whole lot of time trying to debug an old modem, first I would get a new one, then do the isolation tests and perhaps look at getting a Master Filter installed.

If you go to Chorus Sat and plug in your address.  Then "Show VDSL2 cabinets / areas"  If your house is within the green area, you should at least be getting ~16MB which would be roughly double what you're getting right now on ADSL1.




My house is 3 houses away from being in the green area lol. however I am in the zone for ADSL2+ yes, just not VDSL2

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  Reply # 725819 2-Dec-2012 17:23 Send private message

I am in Foxton and today the broadband is at a very poor speed. Much buffering, pages loading a bit at a time ... everything in slow motion.

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Telecom NZ

  Reply # 725821 2-Dec-2012 17:36 Send private message

Finch: My house is 3 houses away from being in the green area lol. however I am in the zone for ADSL2+ yes, just not VDSL2


At the edge of VDSL coverage you should be getting at least 16MB (as I am about 600meters outside VDSL coverage and get ~14).  You will notice a sigificant jump with a ADSL2+ modem.  'Nuff said really.




I work for Telecom, but as always my views are my own.



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  Reply # 725825 2-Dec-2012 17:47 Send private message

plambrechtsen:
Finch: My house is 3 houses away from being in the green area lol. however I am in the zone for ADSL2+ yes, just not VDSL2


At the edge of VDSL coverage you should be getting at least 16MB (as I am about 600meters outside VDSL coverage and get ~14).  You will notice a sigificant jump with a ADSL2+ modem.  'Nuff said really.


Cheers buddy for the information :)



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  Reply # 725894 2-Dec-2012 22:32 Send private message

Slightly off-topic, but is it better to have a modem and a wireless router or a 2 in 1 kind of thing?

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Vodafone NZ

  Reply # 725895 2-Dec-2012 22:37 Send private message

Both in one is fine






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  Reply # 726026 3-Dec-2012 10:33 Send private message

Sigh. Woke up this morning full of optimism because last night it was going great, however back to disconnecting all the time. I will definitley be buying a new modem/router now and seeing what happens. Maybe my modem is just on the way out. Hope its nothing more serious

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  Reply # 726074 3-Dec-2012 12:15 Send private message

Well I am back to normal today, however when I did try to check my broadband usage there was a "closed due to maintainence" sign, this being this morning. Chers.


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Telecom NZ

  Reply # 726121 3-Dec-2012 13:02 Send private message

Finch: Sigh. Woke up this morning full of optimism because last night it was going great, however back to disconnecting all the time. I will definitley be buying a new modem/router now and seeing what happens. Maybe my modem is just on the way out. Hope its nothing more serious


So you haven't rung up 123 and asked if they will send you a new one?




I work for Telecom, but as always my views are my own.

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  Reply # 728614 7-Dec-2012 15:22 Send private message

It seems to be the time of year for outages for me. I can remember it happening this time of year last year as well.

Often get this screen popping up - 



Then I shut down the computer, unplug all the phone lines, turn off the modem and plug em back in.
Can be frustrating.


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Telecom NZ

  Reply # 728663 7-Dec-2012 16:46 Send private message

da5id: It seems to be the time of year for outages for me. I can remember it happening this time of year last year as well.

Then I shut down the computer, unplug all the phone lines, turn off the modem and plug em back in.
Can be frustrating.


I assume you have already rung the helpdesk and got them to run a line test across you line for a 7 day period?

They should be able to see if there are any patterns as to why it's occurring.  It certainly shouldn't be a frequent or annual occurrence.




I work for Telecom, but as always my views are my own.

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  Reply # 728667 7-Dec-2012 16:51 Send private message

plambrechtsen:
Finch:
cyril7: Hi, also in Wellington on Telecom DSL no issues here. To get the line stats you will need to log into the web interface in the modem router, what modem do you have.

Cyril


Its an old one, got it years ago when I first joined Telecom and their Jetstream lol. D-link 302-G and my wireless router is Dir-300.


UGH!  Those modems must be 6+ years old and only ADSL1!!  If you ring 123 and agree to sign up to a 12 month plan contract (but you can change plans, it's just to stick with Telecom for 12 months) they will normally send one out for free.


Nope

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