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73 posts

Master Geek
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Topic # 112491 11-Dec-2012 06:12 Send private message

I am unable to connect to Internet this morning. In Wellington Te Aro. Usual steps have not worked. Anyone eps have problems? On hold for help desk for 20 minutes so far

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65 posts

Master Geek


  Reply # 730078 11-Dec-2012 06:30 Send private message

Down here in auckland Dsl but not ATM or PPP

7916 posts

Uber Geek
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  Reply # 730080 11-Dec-2012 06:38 Send private message

Same in Dunedin

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  Reply # 730081 11-Dec-2012 06:38 Send private message

Major outage eh



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Master Geek
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  Reply # 730082 11-Dec-2012 06:44 Send private message

Seems so. Still on hold to help desk now 40 minutes. Status shows all green on Telecom website! Good to have geek zone to get some information.

65 posts

Master Geek


  Reply # 730086 11-Dec-2012 06:55 Send private message

Telecom tweet... 21 mins ago , so 6:24 timed..

"Some customers are having broadband connectivity issues this AM. Chorus tech investigating. Apologies. Will update when we know more. ^RI "



73 posts

Master Geek
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  Reply # 730087 11-Dec-2012 06:57 Send private message

Help desk answered and confirmed the problem is widespread. Suggested I wait 2 hours and recheck and call again if not working. Stated that it was an " authentication" problem.

392 posts

Ultimate Geek
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  Reply # 730088 11-Dec-2012 06:59 Send private message

Same problem here in Henderson, lights on router said there is ADSL signal on the line but no PPP.

This one sounds very major.

823 posts

Ultimate Geek
+1 received by user: 34


  Reply # 730089 11-Dec-2012 07:05 Send private message

Strange, I am in Hamilton and no issues here, but friend also in Hamilton text me saying her internet is down. Was there any indication on which part of the country is affected?

65 posts

Master Geek


  Reply # 730090 11-Dec-2012 07:06 Send private message

From Chris Quin
@chrisjquin: Looks like we have a major broadband outage issue since early am, all escalation working on it right now and will update......sorry

65 posts

Master Geek


  Reply # 730091 11-Dec-2012 07:08 Send private message

@TelecomNZ: Apologies to customers having broadband issues this AM, team on tech audio working to resolve ASAP - will update when we know more ^RI

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Uber Geek
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Spark NZ

  Reply # 730093 11-Dec-2012 07:17 Send private message

There has been a major outage impacting many customers (including my own home connection :(

It's has been worked on since the outage started and I'll update when I know more.




I work for Spark, but as always my views are my own.

59 posts

Master Geek
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  Reply # 730095 11-Dec-2012 07:22 Send private message

Out in Christchurch too. Calls have started from customers with no Sip access and no visibility of vehicle tracking. Going to be a long day

341 posts

Ultimate Geek
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  Reply # 730096 11-Dec-2012 07:26 Send private message

Out in Auckland CBD for me as well. Red light on router.
Rebooted, checked connections... nothing...




The little things make the biggest difference.

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  Reply # 730097 11-Dec-2012 07:27 Send private message

Attention ... This is not a drill

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Ultimate Geek
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Reply # 730099 11-Dec-2012 07:31 Send private message

morrisk: Seems so. Still on hold to help desk now 40 minutes. Status shows all green on Telecom website! Good to have geek zone to get some information.
Now has a red light for broadband service status on the website.

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