Broadband outage this morning 2012-12-11

Forums › Telecom New Zealand, XT Network, Yahoo!Xtra › Broadband outage this morning 2012-12-11

1 | 2 | 3 | 4 | 5 | 6

168 posts

Master Geek

Reply # 730101 11-Dec-2012 07:36
eftpos is down everywhere.

hobsonlea

47 posts

Geek

Reply # 730102 11-Dec-2012 07:36
Latest tweet ... Linky looks Broke @TelecomNZ: Update on this mornings broadband issue on our service alert page team: http://t.co/DAIjlLt8 ^RI http://www.telecom.co.nz/whatsnew/broadbandservicestatus/?f=all

plambrechtsen

899 posts

Ultimate Geek

Trusted

Telecom NZ

Reply # 730103 11-Dec-2012 07:38
hobsonlea: Latest tweet ... Linky looks Broke @TelecomNZ: Update on this mornings broadband issue on our service alert page team: http://t.co/DAIjlLt8 ^RI http://www.telecom.co.nz/whatsnew/broadbandservicestatus/?f=all Yep... I'm escalating to the team to get that sorted. I work for Telecom, but as always my views are my own.

hobsonlea

47 posts

Geek

Reply # 730106 11-Dec-2012 07:42
What does audio mean ? Latest tweet and earlier tweets refer to audio.. @chrisjquin: On next audio re widespread broadband outage, services still affected and not authenticating yet. Teams have multiple plans underway.

Wheelbarrow01

57 posts

Master Geek

Trusted

Reply # 730107 11-Dec-2012 07:49
hobsonlea: What does audio mean ? Latest tweet and earlier tweets refer to audio.. @chrisjquin: On next audio re widespread broadband outage, services still affected and not authenticating yet. Teams have multiple plans underway. It means they are on a phone conference (aka audio or audio conference) trying to sort it out. The views expressed by me are not necessarily those of my employer Telecom New Zealand

milli

7 posts

Wannabe Geek

Reply # 730108 11-Dec-2012 07:54
I'm furious. My internet went down approx 1.30 am. I immediately got on the phone to faults and was hold for 40mins without getting through. Does everyone at Telecom go home at night? I run a business with most of my clients in America so often work through the night. I can't believe that our national carrier doesn't monitor their systems 24hrs a day. I wake to find that the fault was only acknowledged at 6am, hours after the problem started. I have a launch today, if Telecom doesn't get this fixed ASAP I will be changing to a different provider. /rant

Wheelbarrow01

57 posts

Master Geek

Trusted

Reply # 730109 11-Dec-2012 07:54
People leaders at Telecom have been advised of 8am as the latest ETR (estimated time to resolve). Certainly not definite tho - just an indication. This has been ongoing since approx 1am this morning. The views expressed by me are not necessarily those of my employer Telecom New Zealand

GregV

224 posts

Master Geek

Subscriber

Reply # 730110 11-Dec-2012 07:55
Working for me - Rotorua DSL

Wheelbarrow01

57 posts

Master Geek

Trusted

Reply # 730113 11-Dec-2012 08:00
milli: I'm furious. My internet went down approx 1.30 am. I immediately got on the phone to faults and was hold for 40mins without getting through. Does everyone at Telecom go home at night? I run a business with most of my clients in America so often work through the night. I can't believe that our national carrier doesn't monitor their systems 24hrs a day. I wake to find that the fault was only acknowledged at 6am, hours after the problem started. I have a launch today, if Telecom doesn't get this fixed ASAP I will be changing to a different provider. /rant Please be advised this is not just affecting Telecom - this is a Chorus issue caused by a planned upgrade to the "BBA stack"so is affecting customers of all providers using the Chorus network as far as I am aware. I assure you the systems are monitored 24 hours a day but sometimes a solution is not easily forthcoming. I have been advised the next update will be at 0815 and the Chorus technical teams "are working to restore service as our highest priority and we believe they are currently close to a solution". The views expressed by me are not necessarily those of my employer Telecom New Zealand

hobsonlea

47 posts

Geek

Reply # 730114 11-Dec-2012 08:01
plambrechtsen: hobsonlea: Latest tweet ... Linky looks Broke @TelecomNZ: Update on this mornings broadband issue on our service alert page team: http://t.co/DAIjlLt8 ^RI http://www.telecom.co.nz/whatsnew/broadbandservicestatus/?f=all Yep... I'm escalating to the team to get that sorted. Sometimes works.. Usually just vignette junk.. Status page needs to be better than 20 more pages of the following.. com.vignette.config.client.common.ConfigException: 09/27/2012 00:37:58:848, Error 1 (DbError), Message 026-030-0005: Failed to get database connection. at com.vignette.as.config.ConfigUtil.getJDBCConnection(ConfigUtil.java:961) at com.vignette.as.server.persist.AsObjectSqlQueryBase.setDbSchema(AsObjectSqlQueryBase.java:1409) at com.vignette.as.server.persist.AsObjectSqlQueryBase.executeSqlQuery(AsObjectSqlQueryBase.java:1822) at com.vignette.as.server.persist.ManagedObjectSqlQuery

philelvey

101 posts

Master Geek

Reply # 730116 11-Dec-2012 08:01
hobsonlea: Latest tweet ... Linky looks Broke @TelecomNZ: Update on this mornings broadband issue on our service alert page team: http://t.co/DAIjlLt8 ^RI http://www.telecom.co.nz/whatsnew/broadbandservicestatus/?f=all Yep... Oh that's embarrassing!

JamesL

324 posts

Ultimate Geek

Subscriber

Reply # 730120 11-Dec-2012 08:10
milli: I'm furious. My internet went down approx 1.30 am. I immediately got on the phone to faults and was hold for 40mins without getting through. Does everyone at Telecom go home at night? I run a business with most of my clients in America so often work through the night. I can't believe that our national carrier doesn't monitor their systems 24hrs a day. I wake to find that the fault was only acknowledged at 6am, hours after the problem started. I have a launch today, if Telecom doesn't get this fixed ASAP I will be changing to a different provider. /rant You run consumer broadband and work from home? I assume you have a backup connection in case your consumer broadband goes down

shrub

168 posts

Master Geek

Reply # 730122 11-Dec-2012 08:19
back online in chch

sbiddle

16713 posts

Uber Geek

Moderator

Trusted

Biddle Corp

Subscriber

Reply # 730124 11-Dec-2012 08:22
shrub: eftpos is down everywhere. Not quite "everythwere", but if it is using an affected broaband connection it will be down. *Need help configuring your Linksys ATA or IP Phones for New Zealand? Check my blog post

MackinNZ

174 posts

Master Geek

Subscriber

Reply # 730126 11-Dec-2012 08:27
Seems to be back now.

1 | 2 | 3 | 4 | 5 | 6