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257 posts

Ultimate Geek
+1 received by user: 16


  Reply # 730101 11-Dec-2012 07:36 Send private message

eftpos is down everywhere. 

57 posts

Master Geek


  Reply # 730102 11-Dec-2012 07:36 Send private message



Latest tweet ... Linky looks Broke
@TelecomNZ: Update on this mornings broadband issue on our service alert page team: http://t.co/DAIjlLt8 ^RI

http://www.telecom.co.nz/whatsnew/broadbandservicestatus/?f=all

1725 posts

Uber Geek
+1 received by user: 323

Trusted
Telecom NZ

  Reply # 730103 11-Dec-2012 07:38 Send private message

hobsonlea:

Latest tweet ... Linky looks Broke
@TelecomNZ: Update on this mornings broadband issue on our service alert page team: http://t.co/DAIjlLt8 ^RI

http://www.telecom.co.nz/whatsnew/broadbandservicestatus/?f=all


Yep... I'm escalating to the team to get that sorted.




I work for Telecom, but as always my views are my own.

57 posts

Master Geek


  Reply # 730106 11-Dec-2012 07:42 Send private message

What does audio mean ? Latest tweet and earlier tweets refer to audio..

@chrisjquin: On next audio re widespread broadband outage, services still affected and not authenticating yet. Teams have multiple plans underway.

103 posts

Master Geek
+1 received by user: 22

Trusted
Telecom NZ

  Reply # 730107 11-Dec-2012 07:49 Send private message

hobsonlea: What does audio mean ? Latest tweet and earlier tweets refer to audio..

@chrisjquin: On next audio re widespread broadband outage, services still affected and not authenticating yet. Teams have multiple plans underway.


It means they are on a phone conference (aka audio or audio conference) trying to sort it out.




The views expressed by me are not necessarily those of my employer Telecom New Zealand

7 posts

Wannabe Geek


  Reply # 730108 11-Dec-2012 07:54 Send private message

I'm furious. My internet went down approx 1.30 am. I immediately got on the phone to faults and was hold for 40mins without getting through. Does everyone at Telecom go home at night? I run a business with most of my clients in America so often work through the night. I can't believe that our national carrier doesn't monitor their systems 24hrs a day. I wake to find that the fault was only acknowledged at 6am, hours after the problem started. I have a launch today, if Telecom doesn't get this fixed ASAP I will be changing to a different provider. /rant

103 posts

Master Geek
+1 received by user: 22

Trusted
Telecom NZ

  Reply # 730109 11-Dec-2012 07:54 Send private message

People leaders at Telecom have been advised of 8am as the latest ETR (estimated time to resolve). Certainly not definite tho - just an indication. This has been ongoing since approx 1am this morning.




The views expressed by me are not necessarily those of my employer Telecom New Zealand

373 posts

Ultimate Geek
+1 received by user: 117

Subscriber

  Reply # 730110 11-Dec-2012 07:55 Send private message

Working for me - Rotorua DSL

103 posts

Master Geek
+1 received by user: 22

Trusted
Telecom NZ

  Reply # 730113 11-Dec-2012 08:00 Send private message

milli: I'm furious. My internet went down approx 1.30 am. I immediately got on the phone to faults and was hold for 40mins without getting through. Does everyone at Telecom go home at night? I run a business with most of my clients in America so often work through the night. I can't believe that our national carrier doesn't monitor their systems 24hrs a day. I wake to find that the fault was only acknowledged at 6am, hours after the problem started. I have a launch today, if Telecom doesn't get this fixed ASAP I will be changing to a different provider. /rant



Please be advised this is not just affecting Telecom - this is a Chorus issue caused by a planned upgrade to the "BBA stack"so is affecting customers of all providers using the Chorus network as far as I am aware. I assure you the systems are monitored 24 hours a day but sometimes a solution is not easily forthcoming.

I have been advised the next update will be at 0815 and the Chorus technical teams "are working to restore service as our highest priority and we believe they are currently close to a solution".




The views expressed by me are not necessarily those of my employer Telecom New Zealand

57 posts

Master Geek


  Reply # 730114 11-Dec-2012 08:01 Send private message

plambrechtsen:
hobsonlea:

Latest tweet ... Linky looks Broke
@TelecomNZ: Update on this mornings broadband issue on our service alert page team: http://t.co/DAIjlLt8 ^RI

http://www.telecom.co.nz/whatsnew/broadbandservicestatus/?f=all


Yep... I'm escalating to the team to get that sorted.


Sometimes works.. Usually just vignette junk.. Status page needs to be better than 20 more pages of the following..

com.vignette.config.client.common.ConfigException: 09/27/2012 00:37:58:848, Error 1 (DbError), Message 026-030-0005: Failed to get database connection. at com.vignette.as.config.ConfigUtil.getJDBCConnection(ConfigUtil.java:961) at com.vignette.as.server.persist.AsObjectSqlQueryBase.setDbSchema(AsObjectSqlQueryBase.java:1409) at com.vignette.as.server.persist.AsObjectSqlQueryBase.executeSqlQuery(AsObjectSqlQueryBase.java:1822) at com.vignette.as.server.persist.ManagedObjectSqlQuery

104 posts

Master Geek


  Reply # 730116 11-Dec-2012 08:01 Send private message

hobsonlea:

Latest tweet ... Linky looks Broke
@TelecomNZ: Update on this mornings broadband issue on our service alert page team: http://t.co/DAIjlLt8 ^RI

http://www.telecom.co.nz/whatsnew/broadbandservicestatus/?f=all


Yep...



Oh that's embarrassing! 

614 posts

Ultimate Geek
+1 received by user: 75


  Reply # 730120 11-Dec-2012 08:10 Send private message

milli: I'm furious. My internet went down approx 1.30 am. I immediately got on the phone to faults and was hold for 40mins without getting through. Does everyone at Telecom go home at night? I run a business with most of my clients in America so often work through the night. I can't believe that our national carrier doesn't monitor their systems 24hrs a day. I wake to find that the fault was only acknowledged at 6am, hours after the problem started. I have a launch today, if Telecom doesn't get this fixed ASAP I will be changing to a different provider. /rant


You run consumer broadband and work from home?

I assume you have a backup connection in case your consumer broadband goes down

257 posts

Ultimate Geek
+1 received by user: 16


  Reply # 730122 11-Dec-2012 08:19 Send private message

back online in chch

19290 posts

Uber Geek
+1 received by user: 1159

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 730124 11-Dec-2012 08:22 Send private message

shrub: eftpos is down everywhere. 


Not quite "everythwere", but if it is using an affected broaband connection it will be down.

234 posts

Master Geek
+1 received by user: 10

Subscriber

  Reply # 730126 11-Dec-2012 08:27 Send private message

Seems to be back now.

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