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Forums › Telecom New Zealand, XT Network, Yahoo!Xtra › Telecom broadband down again 2012-12-11 21:45


221 posts

Master Geek
Topic # 112532 11-Dec-2012 21:51 Send private message

My telecom broadband is down again (in Henderson). No ppp but has ADSL signal. Doesn't look good. Router reboot does not help.

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83 posts

Master Geek
  Reply # 730852 11-Dec-2012 21:54 Send private message

I knew it can't have been just me lol, seems like same as early this morning :/



221 posts

Master Geek
  Reply # 730861 11-Dec-2012 21:57 Send private message

It is frustrating, was half way thru an article about Windows 8 and then connection lost.

Arrrrrrrrrrrrrrrr

www.hinve.st
721 posts

Ultimate Geek

Trusted
Subscriber
  Reply # 730865 11-Dec-2012 22:00 Send private message

Me too!



221 posts

Master Geek
  Reply # 730869 11-Dec-2012 22:01 Send private message

Joseph, where are you located?

83 posts

Master Geek
  Reply # 730876 11-Dec-2012 22:03 Send private message

Awkward how their call centre suddenly cut me off now all their numbers are simply engaged... :/

899 posts

Ultimate Geek

Trusted
Telecom NZ
  Reply # 730877 11-Dec-2012 22:04 Send private message

As per the other thread.

I too have the same problem and am trying to find out the story and an approx ETR.

I have a nasty feeling it's the same issue as this morning, since I have seen tweets that other ISPs are impacted too.




I work for Telecom, but as always my views are my own.

1834 posts

Uber Geek

Subscriber
  Reply # 730878 11-Dec-2012 22:04 Send private message

Gone in Hamilton too.




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40 posts

Geek
  Reply # 730883 11-Dec-2012 22:05 Send private message

Me too, in Albany at the moment. Happened pretty much at 9:45pm too. It was out last night from about 1am until 8am-ish!!

Telecom tier 1 support had hundreds of calls she said last night and don't even get someone to work on it until after 7am. Fair enough it's one person but that many and they won't sort out a probably simple authentication issue on their end? Now I'm on hold to speak to tier 1 - their recording said it was resolved. not so. And they will keep me on hold another hour so that tier 2 can go home for the night and not have to escalate it until the next day with yet another 8hrs without Internet.

I'm only holding on in the hopes I can convince tier 1 to escalate and solve it before they take off for the whole night and leave us on the dark side of the moon in this internet blackout... grr

83 posts

Master Geek
  Reply # 730884 11-Dec-2012 22:05 Send private message

I'm invercargill ;)



221 posts

Master Geek
  Reply # 730885 11-Dec-2012 22:05 Send private message

I think the call centre queue was overflowing so your call got cut off.

13314 posts

Uber Geek

Trusted
Vodafone NZ
Subscriber
  Reply # 730888 11-Dec-2012 22:06 Send private message

No Telecom ADSL Takapuna North Shore




Systems Engineer Vodafone NZ

http://forum.vodafone.co.nz

540 posts

Ultimate Geek

Subscriber
  Reply # 730890 11-Dec-2012 22:07 Send private message

+1 in Blockhouse Bay in Auckland. Thank god for the Vodafone personal hotspot.

96 posts

Master Geek
  Reply # 730891 11-Dec-2012 22:08 Send private message

Me too in Blockhouse Bay

101 posts

Master Geek
  Reply # 730892 11-Dec-2012 22:08 Send private message

again......

2376 posts

Uber Geek

Trusted
Subscriber
  Reply # 730894 11-Dec-2012 22:09 Send private message

Ah man, would hate to be the techs trying to fix it.





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