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356 posts

Ultimate Geek
+1 received by user: 31

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  Reply # 730895 11-Dec-2012 22:10 Send private message

I feel sorry for those tier 1 + 2 support guys, I bet their on call phones must be running red hot.

Those twitter guys will be busy too.

1965 posts

Uber Geek
+1 received by user: 11


  Reply # 730897 11-Dec-2012 22:13 Send private message

I take it every one affected posting on this thread is on their mobile or 3g tablet?




- Telstra HTC Touch Pro2 - Energy ROM WM6.5.5 20 Oct/Cyanogen Mod Froyo 2.2 - R.I.P
- AT&T Galaxy S Captivate 16GB on XT (now with brother)
- Samsung Galaxy S2 on XT- Runs ICS 4.0.3 Resurrection Remix 9.2
- Business Hours - Work In The Electricity Industry, After Hours - DJ/Turntablist - Will Scratch Vinyl For Free'
- What's next??? S3?

www.hinve.st
869 posts

Ultimate Geek
+1 received by user: 47

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Subscriber

  Reply # 730900 11-Dec-2012 22:14 Send private message

AKLWestie: Joseph, where are you located?


Titirangi

140 posts

Master Geek
+1 received by user: 5


  Reply # 730901 11-Dec-2012 22:14 Send private message

Mobile ;)

210 posts

Master Geek
+1 received by user: 6


  Reply # 730903 11-Dec-2012 22:16 Send private message

Same here
Flat Bush


www.hinve.st
869 posts

Ultimate Geek
+1 received by user: 47

Trusted
Subscriber

  Reply # 730904 11-Dec-2012 22:16 Send private message

Damager: I take it every one affected posting on this thread is on their mobile or 3g tablet?


Yes presumably, I am. iPad/2degrees.
First world problems eh, I have to use my high speed mobile broadband instead of my high speed land line broadband.

Cheers,
Joseph

210 posts

Master Geek
+1 received by user: 6


  Reply # 730905 11-Dec-2012 22:16 Send private message

Same here
Flat Bush




356 posts

Ultimate Geek
+1 received by user: 31

Trusted

  Reply # 730908 11-Dec-2012 22:17 Send private message

Damager: I take it every one affected posting on this thread is on their mobile or 3g tablet?


You are right. Funny thing is I am using telecom 3g

67 posts

Master Geek
+1 received by user: 11


  Reply # 730909 11-Dec-2012 22:17 Send private message

For what it's worth, down in Timaru as well...

And yes, posting from my 3G tablet.

1725 posts

Uber Geek
+1 received by user: 323

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Telecom NZ

  Reply # 730911 11-Dec-2012 22:18 Send private message

AKLWestie: I feel sorry for those tier 1 + 2 support guys, I bet their on call phones must be running red hot.

Those twitter guys will be busy too.


Not much we can do, apart from keep you peeps up to date.

When I know more.. I'll update you.




I work for Telecom, but as always my views are my own.

4 posts

Wannabe Geek


  Reply # 730912 11-Dec-2012 22:19 Send private message

No ppp in Sunnyvale );

176 posts

Master Geek


Reply # 730913 11-Dec-2012 22:19 Send private message

+1

Failures at

Mt. Eden
Sandringham
Newton
Manukau
Botany
Alfriston
East Tamaki

814 posts

Ultimate Geek
+1 received by user: 23


  Reply # 730914 11-Dec-2012 22:21 Send private message

I am in Hamilton and unaffected. I was not affected by this mornings outage as well so it appears to be a deja vu moment.

181 posts

Master Geek
+1 received by user: 8

Trusted
Telecom NZ

  Reply # 730915 11-Dec-2012 22:22 Send private message

virtuadude: Me too, in Albany at the moment. Happened pretty much at 9:45pm too. It was out last night from about 1am until 8am-ish!!

Telecom tier 1 support had hundreds of calls she said last night and don't even get someone to work on it until after 7am. Fair enough it's one person but that many and they won't sort out a probably simple authentication issue on their end? Now I'm on hold to speak to tier 1 - their recording said it was resolved. not so. And they will keep me on hold another hour so that tier 2 can go home for the night and not have to escalate it until the next day with yet another 8hrs without Internet.

I'm only holding on in the hopes I can convince tier 1 to escalate and solve it before they take off for the whole night and leave us on the dark side of the moon in this internet blackout... grr


Hi sorry for the issues, however I can assure you the techs will not stop working on the issue until it has been resolved, they do not stop overnight and resume in the morning.  I can also assure you that this is not a simple authentication issue.


176 posts

Master Geek


  Reply # 730919 11-Dec-2012 22:23 Send private message

jaidevp:
virtuadude: Me too, in Albany at the moment. Happened pretty much at 9:45pm too. It was out last night from about 1am until 8am-ish!!

Telecom tier 1 support had hundreds of calls she said last night and don't even get someone to work on it until after 7am. Fair enough it's one person but that many and they won't sort out a probably simple authentication issue on their end? Now I'm on hold to speak to tier 1 - their recording said it was resolved. not so. And they will keep me on hold another hour so that tier 2 can go home for the night and not have to escalate it until the next day with yet another 8hrs without Internet.

I'm only holding on in the hopes I can convince tier 1 to escalate and solve it before they take off for the whole night and leave us on the dark side of the moon in this internet blackout... grr


Hi sorry for the issues, however I can assure you the techs will not stop working on the issue until it has been resolved, they do not stop overnight and resume in the morning.  I can also assure you that this is not a simple authentication issue.



What is the actual issue?

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