Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



25 posts

Geek
+1 received by user: 3


Topic # 112606 13-Dec-2012 23:34 Send private message

It's weird as I am still getting issues with internet being dropped recently and this is very frustrating !!. From what I can from the this forum section and which I experienced too, there was a drop of internet connection 2012-12-11 but is anyone still getting internet disconnections after that 11th?.
I have no clue what to do when the internet drops other than just sit and wait for it to come back online.

Btw, Im in Auckland

Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
16486 posts

Uber Geek
+1 received by user: 1398

Trusted
Vodafone NZ

  Reply # 732331 13-Dec-2012 23:36 Send private message

Approx where in Auckland?

Have you done an isolation test?






25 posts

Geek
+1 received by user: 3


  Reply # 732332 13-Dec-2012 23:39 Send private message

East Auckland,

and what is isolation test?

16486 posts

Uber Geek
+1 received by user: 1398

Trusted
Vodafone NZ

  Reply # 732341 13-Dec-2012 23:43 Send private message







25 posts

Geek
+1 received by user: 3


  Reply # 732342 13-Dec-2012 23:48 Send private message

Okay, thanks for the link i'll try it out tomorrow although I dont think its the interference or cables within the house thats making the connection drop though since the internet drop started after the initial broadband outage 2012-12-11

1160 posts

Uber Geek
+1 received by user: 52

Subscriber

  Reply # 732361 14-Dec-2012 06:47 Send private message

iPhysc: Okay, thanks for the link i'll try it out tomorrow although I dont think its the interference or cables within the house thats making the connection drop though since the internet drop started after the initial broadband outage 2012-12-11


Post the line stats, sync and attenuation. What you think doesn't fix the fault and won't be correct.




Ross
ADSL2+ sync (Kbps): 11577/945, attenuation (dB): 33.0/16.9, Noise margin (dB): 11.5/11.5

16486 posts

Uber Geek
+1 received by user: 1398

Trusted
Vodafone NZ

  Reply # 732367 14-Dec-2012 07:57 Send private message

iPhysc: Okay, thanks for the link i'll try it out tomorrow although I dont think its the interference or cables within the house thats making the connection drop though since the internet drop started after the initial broadband outage 2012-12-11


treat it as a new issue and not related to the issues at the start of the week, You may even increase speed




984 posts

Ultimate Geek
+1 received by user: 35

Subscriber

  Reply # 732385 14-Dec-2012 09:15 Send private message

When I was with telecom, I found the supplied modem kept wanting to re-authenticate with my username and password and repeated correct attempts at inputting this wouldnt work and the modem just simply reconnected after a few minutes itself. Checking out the modem settings (logging into the modem), I found it had lost the username and password and wouldnt save it for some reason.

Have you taken a peek at the modem settings?
Any firmware updates needed?


16486 posts

Uber Geek
+1 received by user: 1398

Trusted
Vodafone NZ

  Reply # 732387 14-Dec-2012 09:19 Send private message

iPhysc what make and model modem are you using?






25 posts

Geek
+1 received by user: 3


  Reply # 732445 14-Dec-2012 10:47 Send private message

johnr: iPhysc what make and model modem are you using?


Currently im using a TP-Link TD-W8960N



25 posts

Geek
+1 received by user: 3


  Reply # 732449 14-Dec-2012 10:49 Send private message

Spyware:
iPhysc: Okay, thanks for the link i'll try it out tomorrow although I dont think its the interference or cables within the house thats making the connection drop though since the internet drop started after the initial broadband outage 2012-12-11


Post the line stats, sync and attenuation. What you think doesn't fix the fault and won't be correct.




Heres my link status, I just took a screenshot

1745 posts

Uber Geek
+1 received by user: 338

Trusted
Spark NZ

  Reply # 732583 14-Dec-2012 14:23 Send private message

You're line speed vs your attenuation seems to me that you're pretty close to the exchange, but the line quality isn't good.

Are you sure you're wiring in your house is ok?

I would ring up the helpdesk and see if they can run a line test.

If you PM me or email me pl at telecom dot co dot nz with your phone number, I can get a line test run and report back.




I work for Spark, but as always my views are my own.



25 posts

Geek
+1 received by user: 3


  Reply # 732611 14-Dec-2012 15:10 Send private message

plambrechtsen: You're line speed vs your attenuation seems to me that you're pretty close to the exchange, but the line quality isn't good.

Are you sure you're wiring in your house is ok?

I would ring up the helpdesk and see if they can run a line test.

If you PM me or email me pl at telecom dot co dot nz with your phone number, I can get a line test run and report back.


What do you mean by if my wiring in the house is okay? are you talking about the filters, phone lines, cat 5 cables?

223 posts

Master Geek
+1 received by user: 45

Trusted
Subscriber

  Reply # 732625 14-Dec-2012 15:44 Send private message

iPhysc:
plambrechtsen: You're line speed vs your attenuation seems to me that you're pretty close to the exchange, but the line quality isn't good.

Are you sure you're wiring in your house is ok?

I would ring up the helpdesk and see if they can run a line test.

If you PM me or email me pl at telecom dot co dot nz with your phone number, I can get a line test run and report back.


What do you mean by if my wiring in the house is okay? are you talking about the filters, phone lines, cat 5 cables?


He means the quality of physical cabling inside your walls. The line could be fine up to the point it enters the house but a common problem if you're having broadband problems is that the wiring inside the house isn't very good.

16486 posts

Uber Geek
+1 received by user: 1398

Trusted
Vodafone NZ

  Reply # 732627 14-Dec-2012 15:49 Send private message

Have you got a master filter installed?




1745 posts

Uber Geek
+1 received by user: 338

Trusted
Spark NZ

  Reply # 732650 14-Dec-2012 16:36 Send private message

I'm fairly confident you don't have a master filter installed, as you're getting some dropout and are about half the distance to your cabinet as I am at home, but we're getting approximately the same line speed.

This is what my home line looks like with a master filter installed, and I live about 1.8KM away from the exchange and get ~14mb sync:h



And my SNR is flatline across all frequency ranges.



Whereas your line has a lot of variance at the lower tone levels... indicating there is a fair amount of noise on your line...

Master filter... and that will solve your problem.  If you would like me to email your stats to you, i'm happy to do that.  Just send me an email and I will email them back to you.h




I work for Spark, but as always my views are my own.

 1 | 2
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Speed limit when overtaking? Teach me please.
Created by nakedmolerat, last reply by joker97 on 25-Oct-2014 09:00 (75 replies)
Pages... 3 4 5


House Auctions
Created by t0ny, last reply by mattwnz on 25-Oct-2014 00:18 (36 replies)
Pages... 2 3


VDSL, which router/modem sub $200?
Created by TeaLeaf, last reply by TeaLeaf on 24-Oct-2014 23:26 (16 replies)
Pages... 2


30 too old to get into IT?
Created by Interslice, last reply by shk292 on 24-Oct-2014 20:39 (16 replies)
Pages... 2


American legal jurisdiction in New Zealand
Created by ajobbins, last reply by gzt on 21-Oct-2014 14:58 (30 replies)
Pages... 2


iPad Air 2 and iPad Mini 3. Gonna get one?
Created by Dingbatt, last reply by tdgeek on 25-Oct-2014 01:10 (109 replies)
Pages... 6 7 8


5Ghz AP recommendations?
Created by ubergeeknz, last reply by sbiddle on 24-Oct-2014 12:42 (12 replies)

Snap have failed our company!
Created by dafman, last reply by kornflake on 23-Oct-2014 17:41 (37 replies)
Pages... 2 3



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.