Telecom broadband internet drop issues/question

Forums › Telecom New Zealand, XT Network, Yahoo!Xtra › Telecom broadband internet drop issues/question

iPhysc

10 posts

Wannabe Geek

Topic # 112606 13-Dec-2012 23:34
It's weird as I am still getting issues with internet being dropped recently and this is very frustrating !!. From what I can from the this forum section and which I experienced too, there was a drop of internet connection 2012-12-11 but is anyone still getting internet disconnections after that 11th?. I have no clue what to do when the internet drops other than just sit and wait for it to come back online. Btw, Im in Auckland

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Reply # 732331 13-Dec-2012 23:36
Approx where in Auckland? Have you done an isolation test? Systems Engineer Vodafone NZ https://community.vodafone.co.nz/

iPhysc

10 posts

Wannabe Geek

Reply # 732332 13-Dec-2012 23:39
East Auckland, and what is isolation test?

johnr

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Reply # 732341 13-Dec-2012 23:43
http://www.geekzone.co.nz/forums.asp?forumid=49&topicid=27834 Systems Engineer Vodafone NZ https://community.vodafone.co.nz/

iPhysc

10 posts

Wannabe Geek

Reply # 732342 13-Dec-2012 23:48
Okay, thanks for the link i'll try it out tomorrow although I dont think its the interference or cables within the house thats making the connection drop though since the internet drop started after the initial broadband outage 2012-12-11

Spyware

968 posts

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Reply # 732361 14-Dec-2012 06:47
iPhysc: Okay, thanks for the link i'll try it out tomorrow although I dont think its the interference or cables within the house thats making the connection drop though since the internet drop started after the initial broadband outage 2012-12-11 Post the line stats, sync and attenuation. What you think doesn't fix the fault and won't be correct. Ross ADSL2+ sync (Kbps): 11577/945, attenuation (dB): 33.0/16.9, Noise margin (dB): 11.5/11.5

johnr

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Reply # 732367 14-Dec-2012 07:57
iPhysc: Okay, thanks for the link i'll try it out tomorrow although I dont think its the interference or cables within the house thats making the connection drop though since the internet drop started after the initial broadband outage 2012-12-11 treat it as a new issue and not related to the issues at the start of the week, You may even increase speed Systems Engineer Vodafone NZ https://community.vodafone.co.nz/

Gooseybhai

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Reply # 732385 14-Dec-2012 09:15
When I was with telecom, I found the supplied modem kept wanting to re-authenticate with my username and password and repeated correct attempts at inputting this wouldnt work and the modem just simply reconnected after a few minutes itself. Checking out the modem settings (logging into the modem), I found it had lost the username and password and wouldnt save it for some reason. Have you taken a peek at the modem settings? Any firmware updates needed?

johnr

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Reply # 732387 14-Dec-2012 09:19
iPhysc what make and model modem are you using? Systems Engineer Vodafone NZ https://community.vodafone.co.nz/

iPhysc

10 posts

Wannabe Geek

Reply # 732445 14-Dec-2012 10:47
johnr: iPhysc what make and model modem are you using? Currently im using a TP-Link TD-W8960N

iPhysc

10 posts

Wannabe Geek

Reply # 732449 14-Dec-2012 10:49
Spyware: iPhysc: Okay, thanks for the link i'll try it out tomorrow although I dont think its the interference or cables within the house thats making the connection drop though since the internet drop started after the initial broadband outage 2012-12-11 Post the line stats, sync and attenuation. What you think doesn't fix the fault and won't be correct. Heres my link status, I just took a screenshot

plambrechtsen

960 posts

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Telecom NZ

Reply # 732583 14-Dec-2012 14:23
You're line speed vs your attenuation seems to me that you're pretty close to the exchange, but the line quality isn't good. Are you sure you're wiring in your house is ok? I would ring up the helpdesk and see if they can run a line test. If you PM me or email me pl at telecom dot co dot nz with your phone number, I can get a line test run and report back. I work for Telecom, but as always my views are my own.

iPhysc

10 posts

Wannabe Geek

Reply # 732611 14-Dec-2012 15:10
plambrechtsen: You're line speed vs your attenuation seems to me that you're pretty close to the exchange, but the line quality isn't good. Are you sure you're wiring in your house is ok? I would ring up the helpdesk and see if they can run a line test. If you PM me or email me pl at telecom dot co dot nz with your phone number, I can get a line test run and report back. What do you mean by if my wiring in the house is okay? are you talking about the filters, phone lines, cat 5 cables?

Yyrael

43 posts

Geek

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Telecom NZ

Reply # 732625 14-Dec-2012 15:44
iPhysc: plambrechtsen: You're line speed vs your attenuation seems to me that you're pretty close to the exchange, but the line quality isn't good. Are you sure you're wiring in your house is ok? I would ring up the helpdesk and see if they can run a line test. If you PM me or email me pl at telecom dot co dot nz with your phone number, I can get a line test run and report back. What do you mean by if my wiring in the house is okay? are you talking about the filters, phone lines, cat 5 cables? He means the quality of physical cabling inside your walls. The line could be fine up to the point it enters the house but a common problem if you're having broadband problems is that the wiring inside the house isn't very good. Despite my employer my opinion is my own

johnr

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Reply # 732627 14-Dec-2012 15:49
Have you got a master filter installed? Systems Engineer Vodafone NZ https://community.vodafone.co.nz/

plambrechtsen

960 posts

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Telecom NZ

Reply # 732650 14-Dec-2012 16:36
I'm fairly confident you don't have a master filter installed, as you're getting some dropout and are about half the distance to your cabinet as I am at home, but we're getting approximately the same line speed. This is what my home line looks like with a master filter installed, and I live about 1.8KM away from the exchange and get ~14mb sync:h And my SNR is flatline across all frequency ranges. Whereas your line has a lot of variance at the lower tone levels... indicating there is a fair amount of noise on your line... Master filter... and that will solve your problem. If you would like me to email your stats to you, i'm happy to do that. Just send me an email and I will email them back to you.h I work for Telecom, but as always my views are my own.

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