Telecom broadband internet drop issues/question

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iPhysc

10 posts

Wannabe Geek

Reply # 737790 27-Dec-2012 18:59
as I'm living in a rental house I dont want to install a master filter for this house therefore if I get a inline filter will it contribute to stopping the internet being disconnected randomly? I am looking to buy one of these (~$) https://avn.co.nz/store/details/55/7/telephone-accessories/dynamix-adsl2+-telephone-splitter---and-in-line-filter.-retail-packaged----.html or will I have to spend more money to get these, (~$20) http://pbtech.co.nz/index.php?z=p&p=NETDLK1133542&name=D-LINK-ADSL-Inline-Micro-Filter--Splitter

sbiddle

16704 posts

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Biddle Corp

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Reply # 737803 27-Dec-2012 19:51
An plug in filter would only eliminate disconnects if the disconnects are caused by the phone being used at the same time which would cause a drop. It can't eliminate other wiring issues that would cause a disconnect. *Need help configuring your Linksys ATA or IP Phones for New Zealand? Check my blog post

iPhysc

10 posts

Wannabe Geek

Reply # 737987 28-Dec-2012 11:03
Also I have a working alarm in the house and I heard a master filter is a must for those who have a working alarm. I assume then I would have to get a master filter to get this random disconnections at least once a day?, quite frustrating though as I've been living in this property for 4 months now and disconnections only started for only a month now.

RunningMan

1325 posts

Uber Geek

Reply # 737997 28-Dec-2012 11:28
Without a master filter, the alarm will disconnect you every time it wants to dial out. If the alarm is dialling out during the day for any reason (daily test, fault somewhere, activation), your connection will drop. Did you have a power cut at about the time the disconnections started? It may be that the time/date on the alarm has been reset by a power cut, and it used to dial out in the middle of the night...

sbiddle

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Biddle Corp

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Reply # 737998 28-Dec-2012 11:35
iPhysc: Also I have a working alarm in the house and I heard a master filter is a must for those who have a working alarm. I assume then I would have to get a master filter to get this random disconnections at least once a day?, quite frustrating though as I've been living in this property for 4 months now and disconnections only started for only a month now. The chances of an alarm causing broadband disconnects every time it dials out are somewhere in the vicinity of 99% A master filter is essential if you have an alarm connected to the phone line. Even if you don't have it monitored there is a very high chance of it still dialling out to the last company who did monitor it. *Need help configuring your Linksys ATA or IP Phones for New Zealand? Check my blog post

plambrechtsen

897 posts

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Telecom NZ

Reply # 738041 28-Dec-2012 14:11
sbiddle: iPhysc: Also I have a working alarm in the house and I heard a master filter is a must for those who have a working alarm. I assume then I would have to get a master filter to get this random disconnections at least once a day?, quite frustrating though as I've been living in this property for 4 months now and disconnections only started for only a month now. The chances of an alarm causing broadband disconnects every time it dials out are somewhere in the vicinity of 99% A master filter is essential if you have an alarm connected to the phone line. Even if you don't have it monitored there is a very high chance of it still dialling out to the last company who did monitor it. I can only agree with Steve 100%, YOU NEED A MASTER FILTER!!. I can't be any clearer than that. Especially if you have an alarm system you need to ensure the master filter is fitted BEFORE the alarm (and all the alarm guys will complain about it, but they don't know anything about broadband and only care about their alarm system), and the junction off to where your Broadband jackpoint is so that you plug your broadband in there. Talk to your landlord and get their ok, say that you're prepaired to go halfs with him as it's an improvement to the overall house. Either pay Chorus via Telecom the $200 to get them to install it, or since you're in Auckland you could talk to Coffeebaron who did an install on Friday last week and their speed improved from 11mb to 21mb.. And fixed all the dropout issues. And they are a similar distance that you are to the exchange as per the emails I sent you last week. I work for Telecom, but as always my views are my own.

iPhysc

10 posts

Wannabe Geek

Reply # 738265 29-Dec-2012 11:34
RunningMan: Without a master filter, the alarm will disconnect you every time it wants to dial out. If the alarm is dialling out during the day for any reason (daily test, fault somewhere, activation), your connection will drop. Did you have a power cut at about the time the disconnections started? It may be that the time/date on the alarm has been reset by a power cut, and it used to dial out in the middle of the night... I am not sure because this disconnecting started when I came back from a vacation on the 10th and on the 11th the telecom had a broadband outage. If it is something to do with the alarm time/date, then do I just need to look at the alarm manual and set the date and time correctly?

RunningMan

1325 posts

Uber Geek

Reply # 738267 29-Dec-2012 11:50
iPhysc: I am not sure because this disconnecting started when I came back from a vacation on the 10th and on the 11th the telecom had a broadband outage. If it is something to do with the alarm time/date, then do I just need to look at the alarm manual and set the date and time correctly? You could try, but ultimately this isn't solving the problem, it's just moving the symptoms so they are a problem some other time. It's like putting a sticking plaster on a broken leg. The way to isolate internal wiring faults is to install a master splitter. It prevents 100% disconections from line grabbers (including alarms), reflections from line stubs, interferrence from dodgy wiring or other phones, DSL noise on the voice circuit, as well as making tea and toast in the morning for breakfast ;-)

plambrechtsen

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Telecom NZ

Reply # 738286 29-Dec-2012 12:17
RunningMan: iPhysc: I am not sure because this disconnecting started when I came back from a vacation on the 10th and on the 11th the telecom had a broadband outage. If it is something to do with the alarm time/date, then do I just need to look at the alarm manual and set the date and time correctly? You could try, but ultimately this isn't solving the problem, it's just moving the symptoms so they are a problem some other time. It's like putting a sticking plaster on a broken leg. The way to isolate internal wiring faults is to install a master splitter. It prevents 100% disconections from line grabbers (including alarms), reflections from line stubs, interferrence from dodgy wiring or other phones, DSL noise on the voice circuit, as well as making tea and toast in the morning for breakfast ;-) Again can only agree with you RunningMan, along with all the other professional advice you're being given on here iPhysc.. I'll add to RunningMan's comments which should really read: The only way to resolve your broadband disconnect issues is to have a (professionally) installed Master filter at the ETP or where the outside cable comes into your house BEFORE the Alarm. The BEFORE the alarm VERY important. Otherwise you're wasting money as it won't resolve the problem and you will come back here and complain to us that it's still not solved after paying for an install of $200. As I said before either directly via Telecom and it would be ~$200, or since you're in Auckland fellow Geekzoner CoffeeBaron does an excellent job. No ammount of installing in-line filt ers or configuration changes to your alarm such as changing the date/time, removing the number it dials will permanently fix the disconnect problems or speed issues your having. You may be able to improve the disconnect issues by reconfiguring your alarm, but I couldn't say that for sure as running the line through alarm systems before hitting your router is extremely well known to cause all sorts of weird issues. Had that exact same issue with my neighbours parents who had that issue and after the master filter was installed before the alarm, all the problems went away. I'm suprised you're still coming back with different options or thoughts on "how" it could be fixed, when everyone here has universally said the only way to solve it is to get a properly installed Master Filter. I work for Telecom, but as always my views are my own.

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