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Topic # 112606 13-Dec-2012 23:34 Send private message

It's weird as I am still getting issues with internet being dropped recently and this is very frustrating !!. From what I can from the this forum section and which I experienced too, there was a drop of internet connection 2012-12-11 but is anyone still getting internet disconnections after that 11th?.
I have no clue what to do when the internet drops other than just sit and wait for it to come back online.

Btw, Im in Auckland

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Spark NZ

  Reply # 738286 29-Dec-2012 12:17 Send private message

RunningMan:
iPhysc:
I am not sure because this disconnecting started when I came back from a vacation on the 10th and on the 11th the telecom had a broadband outage. If it is something to do with the alarm time/date, then do I just need to look at the alarm manual and set the date and time correctly?


You could try, but ultimately this isn't solving the problem, it's just moving the symptoms so they are a problem some other time. It's like putting a sticking plaster on a broken leg.

The way to isolate internal wiring faults is to install a master splitter. It prevents 100% disconections from line grabbers (including alarms), reflections from line stubs, interferrence from dodgy wiring or other phones, DSL noise on the voice circuit, as well as making tea and toast in the morning for breakfast ;-)


Again can only agree with you RunningMan, along with all the other professional advice you're being given on here iPhysc..

I'll add to RunningMan's comments which should really read:

The only way to resolve your broadband disconnect issues is to have a (professionally) installed Master filter at the ETP or where the outside cable comes into your house BEFORE the Alarm.  The BEFORE the alarm VERY important.  Otherwise you're wasting money as it won't resolve the problem and you will come back here and complain to us that it's still not solved after paying for an install of $200.

As I said before either directly via Telecom and it would be ~$200, or since you're in Auckland fellow Geekzoner CoffeeBaron does an excellent job.

No ammount of installing in-line filt ers or configuration changes to your alarm such as changing the date/time, removing the number it dials will permanently fix the disconnect problems or speed issues your having.  You may be able to improve the disconnect issues by reconfiguring your alarm, but I couldn't say that for sure as running the line through alarm systems before hitting your router is extremely well known to cause all sorts of weird issues.  Had that exact same issue with my neighbours parents who had that issue and after the master filter was installed before the alarm, all the problems went away.

I'm suprised you're still coming back with different options or thoughts on "how" it could be fixed, when everyone here has universally said the only way to solve it is to get a properly installed Master Filter.





I work for Spark, but as always my views are my own.

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