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352 posts

Ultimate Geek
+1 received by user: 4


Topic # 112806 21-Dec-2012 00:26 Send private message

Hi

Its now passed midnight but the data check still lists last billing period and data

when can I safely use the new 120gb data so I dont get extra charges of $2 per gb

I think it didnt reset until 3am last bill cycle and it added the data to excess
instead of debting the new 120gb cycle since it was passde midnight when I kicked
of downloads..
not sure if going to get billed for it still.. as it didnt seem to be unless shows up
on the next bill as it might got split? as they billed for half the gigs excess it said
we did.. maybe the waived it as was passed midnight will know for sure on next
bill I guess.

gets confusing the bills of xtra i think




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660 posts

Ultimate Geek
+1 received by user: 26


  Reply # 735818 21-Dec-2012 01:59 Send private message

Been ages since i checked mine.

But when i did, it was about 8am in mourning it went to zero data.

It must change some time after midnight, as if checked 1 am it still showed previous periods usuage.

It could be before 8am, that's just when I got up and saw it had gone to zero.

Sorry, don't know when safe to use data without excess charge, as I'm on flat rate.



352 posts

Ultimate Geek
+1 received by user: 4


  Reply # 735819 21-Dec-2012 02:08 Send private message

this weeks its 2am.. just turned over now
seems theres a bit of grey area where it dont add the data on by looks

data cap tracking has always been flaky.. saying used too much etc
over the years

so yeh it seems random.. and some data might get added on as excess and some dont

hit and miss from what I see

thanks anyhow.. jus thave to live with the "non black and white": system for now

1745 posts

Uber Geek
+1 received by user: 338

Trusted
Spark NZ

  Reply # 735964 21-Dec-2012 11:39 Send private message

The data usage and how it's display online is somewhat disconnected and not real time (more like "near real time").

So even if the usage on the online meter ticked over at 2am, your metered usage should tick over at midnight from your anniversary date and start counting from then.

A reboot of your modem also helps to kick the billing system into line otherwise it does some interesting calculations based on the timestamp vs your session start times.





I work for Spark, but as always my views are my own.



352 posts

Ultimate Geek
+1 received by user: 4


  Reply # 735979 21-Dec-2012 12:01 Send private message

yeh I reboot several times.. however last billing I kicked it off at midnight and the 7 gb showed up
not on the new bill tracking

as I said have to wait and see if get billed for it which we shouldnt as it means they made an extra 14 dollars

also I know with bmextreme I downloaded over 1gb and had 600mb left on old bill
and it didnt show up on the new month or the old mionth
i did kick of downloading after 1:30am just incase and 2 reboots.

so maybe the system is still not accurate and people could be over charged?

perhaps its works like swings and round bouts some gigs get charged and some get free LOL

i think though perhaps telecom just gives away the gigs in the grey zone in the change over
lets hope :)

83 posts

Master Geek
+1 received by user: 3


  Reply # 736007 21-Dec-2012 13:19 Send private message

If you're on a 120gb plan, have you looked at changing to the new plans for more data?

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