Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



41 posts

Geek
+1 received by user: 1


Topic # 112820 22-Dec-2012 09:06 Send private message

Just saw this on an email I got

"Your line number is: xxxxxxxxx
Your current Broadband plan is: TH Lite - 80GB AD
The amount of data included in your current plan is: 80GB

Please remember that any data you have used after your included data
amount, until your next monthly allowance starts, is charged to your
account."

wth? Ive always had a plan that reduced my speed once I hit the cap, now Im suddenly going to get charged for going over?
Has this happened to anyone else?

Create new topic
BDFL
49939 posts

Uber Geek
+1 received by user: 4624

Administrator
Trusted
Geekzone
Subscriber

  Reply # 736231 22-Dec-2012 09:09 Send private message

Anyone else living in the house who might have thought "wow 80GB is a plan, bettern than what we have now" and called in to change? Kids?






41 posts

Geek
+1 received by user: 1


  Reply # 736232 22-Dec-2012 09:10 Send private message

No, nobody else can change it, also it was the 20gb plan (no extra charge). Then telecom doubled it twice, so it became 80gb. The over usage hadnt changed till now.

BDFL
49939 posts

Uber Geek
+1 received by user: 4624

Administrator
Trusted
Geekzone
Subscriber

  Reply # 736233 22-Dec-2012 09:10 Send private message

Call Telecom help desk and discuss with them to see how and why was changed.

Keep us posted...




16486 posts

Uber Geek
+1 received by user: 1398

Trusted
Vodafone NZ

  Reply # 736237 22-Dec-2012 09:30 Send private message

Must be notes on the account who requested the change or why it changed?






41 posts

Geek
+1 received by user: 1


  Reply # 737781 27-Dec-2012 18:32 Send private message

Its hard to get through to them. Turns out they made this change in October and I hadnt even realized it. Although they claimed I was being charged for extra for the last 5 months...haha.

I asked them to change back to reducing my speed, we'll see what they say.

7351 posts

Uber Geek
+1 received by user: 408


  Reply # 737782 27-Dec-2012 18:37 Send private message

I thought by default, they slowed down the speed. If you want to keep the same speed and be charged for the overage, you had to contact them. Therefore if they have changed it, you should ask them for who authorized that change in their records. I think they should also have a voice recording if it was done on the phone. If they have changed it without authorization, then it could be a fault with their system?

1459 posts

Uber Geek
+1 received by user: 93

Trusted
Subscriber

  Reply # 737786 27-Dec-2012 18:45 Send private message

I think with their new plans (Total Home - BB & phone rolled into one bill line item) you can now choose between paying overage ($1 per gig?) or dial up speed (as it always used to be)

1569 posts

Uber Geek
+1 received by user: 218


  Reply # 737804 27-Dec-2012 19:53 Send private message

Happened to me. 

Upgraded my ADSL interleaved - off service to the new speed cap plan. 

Got an automated email saying I was on the overage plan. They also turned interleaving on again. 

Phoned telecom, they said the email wording was wrong and I was definitely on the speed capped plan. I asked them to change the wording of the email and they said they would investigate. Asked to turn interleaving off. 

First bill, I was charged overage for going over cap. Couldn't believe it as telecom had investigated and ensured me it wouldn't happen. 

Phoned telecom, they refunded the overage amount, and put me onto the speed cap plan (once again, they turned interleaving on again). 

Phoned telecom to request interleaving off again. 

Next bill, was overcharged again -- because i'd gone over cap already the last time I called. 

Phoned telecom, the CSR gave me another credit. But, she did not reduce the pending credit card payment.  I felt like a trainer, teaching her how to work their system.

Anyway, all is good now.  But, what a process.






7351 posts

Uber Geek
+1 received by user: 408


  Reply # 737809 27-Dec-2012 20:13 Send private message

nickb800: I think with their new plans (Total Home - BB & phone rolled into one bill line item) you can now choose between paying overage ($1 per gig?) or dial up speed (as it always used to be)


You can choose, and it has been like that for quite some time, well before their newest plans. But by default, I believe that people get speed restricted by default, to prevent bill shock. 

1459 posts

Uber Geek
+1 received by user: 93

Trusted
Subscriber

  Reply # 737813 27-Dec-2012 20:24 Send private message

mattwnz:
nickb800: I think with their new plans (Total Home - BB & phone rolled into one bill line item) you can now choose between paying overage ($1 per gig?) or dial up speed (as it always used to be)


You can choose, and it has been like that for quite some time, well before their newest plans. But by default, I believe that people get speed restricted by default, to prevent bill shock. 


I should have been more clear, but by 'new' I meant all total home plans, not just the latest iteration of them. Iirc the forerunners (seperate BB + phone line items) to total home didn't have the option.

1745 posts

Uber Geek
+1 received by user: 338

Trusted
Spark NZ

  Reply # 738038 28-Dec-2012 14:04 Send private message

nickb800:
mattwnz:
nickb800: I think with their new plans (Total Home - BB & phone rolled into one bill line item) you can now choose between paying overage ($1 per gig?) or dial up speed (as it always used to be)


You can choose, and it has been like that for quite some time, well before their newest plans. But by default, I believe that people get speed restricted by default, to prevent bill shock. 


I should have been more clear, but by 'new' I meant all total home plans, not just the latest iteration of them. Iirc the forerunners (seperate BB + phone line items) to total home didn't have the option.


I'm pretty sure customers have been able to choose between overage or dialup speed when they hit their cap for at least the last 5 years... could be wrong but pretty sure it's been like that pretty much since broadband has been offered.




I work for Spark, but as always my views are my own.

339 posts

Ultimate Geek
+1 received by user: 22


  Reply # 738047 28-Dec-2012 14:30 Send private message

Only a few plans used to offer the options, 5,10,20gb were capped while the largest Pro 40gb (lol) was overage only,

however it has been quite some time that you have been able to pick either options on nearly every plan




Usual disclaimer regarding my employer
http://twitter.com/joff_nz



41 posts

Geek
+1 received by user: 1


  Reply # 739366 2-Jan-2013 13:07 Send private message

They're changing it back and credited the charges for last months overage

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Speed limit when overtaking? Teach me please.
Created by nakedmolerat, last reply by Hobchild on 26-Oct-2014 00:11 (92 replies)
Pages... 5 6 7


House Auctions
Created by t0ny, last reply by mentalinc on 26-Oct-2014 08:58 (48 replies)
Pages... 2 3 4


VDSL, which router/modem sub $200?
Created by TeaLeaf, last reply by NonprayingMantis on 25-Oct-2014 19:48 (28 replies)
Pages... 2


Neon - Sky's new streaming service
Created by JarrodM, last reply by JimmyH on 25-Oct-2014 17:37 (29 replies)
Pages... 2


5Ghz AP recommendations?
Created by ubergeeknz, last reply by sbiddle on 24-Oct-2014 12:42 (12 replies)

Snap have failed our company!
Created by dafman, last reply by kornflake on 23-Oct-2014 17:41 (37 replies)
Pages... 2 3


Thief taunts 12 year old via stolen laptop
Created by macuser, last reply by charsleysa on 22-Oct-2014 23:49 (12 replies)

iPad Air 2 and iPad Mini 3. Gonna get one?
Created by Dingbatt, last reply by dickytim on 26-Oct-2014 12:32 (116 replies)
Pages... 6 7 8



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.