Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



2915 posts

Uber Geek
+1 received by user: 267

Trusted
Subscriber

Topic # 112838 23-Dec-2012 03:58 Send private message

Moved to Telecom 2 months ago because Vodafone has poor reception at workplace.

I am struggling with Telecom website. Trying to understand where to add extra Data, navigating through My Telecom page is just...horrible!

Points to improve:

1. Took me 15 mins to find out where to sign up for 1GB data pack. Why cant everything be done from My Telecom main page?
2. The billing system needs a major overhaul - it is quite confusing to understand what I am billed for and those pointless data call information should be removed.

Hint: look at vodafone and 2degrees billing system and online website.





View this topic in a long page with up to 500 replies per page Create new topic

This is a filtered page: currently showing replies marked as answers. Click here to see full discussion.

290 posts

Ultimate Geek
+1 received by user: 8


  Reply # 736483 23-Dec-2012 04:56 Send private message

I personally dont think its that difficult to use.

Anyway heres how I explain it to my customers .

1. log on to m.telecom.co.nz/yt via 3G
2. Top up credit using either credit card or a prepaid voucher.
3. Navigate to extras, this is where you allocate your credit for specific data or value packs.
4. Buy an extra.
5. You should get a text confirmation shortly saying your purchase was successful.

You can also check your usage and balance on m.telecom.co.nz/yt

Hope this helps




iPhone 5
Nexus 4
Macbook Pro Retina
ADSL @ 20mbps sync

1725 posts

Uber Geek
+1 received by user: 323

Trusted
Telecom NZ

  Reply # 736513 23-Dec-2012 10:20 Send private message

There is current work underway to rebuilt a fair chunk of the online experience as I am working on that project (along with numerous others I have on the go right now).

I find the mobile sites for Desktop / Tablet and Mobile pretty solid, and don't find many complaints about them.  The only issue I do have is the Mobile version of the site has at credit card top-up feature that only works over 3G due to network security, where as the desktop/tablet one works fine due to the two sites taking different paths. 

Personally the Desktop http://www.telecom.co.nz/mbbmeter site is where I direct everyone to.

If you need to make changes if you're postpaid then the online chat or speaking with someone works the best in that case due to needing to verify who you are.




I work for Telecom, but as always my views are my own.

1725 posts

Uber Geek
+1 received by user: 323

Trusted
Telecom NZ

  Reply # 736868 24-Dec-2012 14:31 Send private message

old3eyes:
nakedmolerat:
joutei: I personally dont think its that difficult to use.
Anyway heres how I explain it to my customers .
1. log on to m.telecom.co.nz/yt via 3G
2. Top up credit using either credit card or a prepaid voucher.
3. Navigate to extras, this is where you allocate your credit for specific data or value packs.
4. Buy an extra.
5. You should get a text confirmation shortly saying your purchase was successful.
You can also check your usage and balance on m.telecom.co.nz/yt
Hope this helps

Thanks, but I am on Pay Monthly not prepaid. It can't be done through My Telecom.

I have done it to my wife's post paid account in the past from My Telecom.  Just had a look now but can't se anything..


As a postpaid punter you can login to www.telecom.co.nz/yourtelecom/ with your YourTelecom account associated to your account number and then you get a link to add / remove "Your Extra's" which is where you can add / remove which extras you want here: http://www.telecom.co.nz/yourextras/form
However the form doesn't include all the options you can add/remove from your plan such as the Mobile Broadband ones (ie you can add a 2GB data plan to a One Bill account).

A lot of the complexities are around the myriad of different things you can have on a postpaid plan.  Unfourtunately I have to say doing it over the phone is easier in most cases.




I work for Telecom, but as always my views are my own.

View this topic in a long page with up to 500 replies per page Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Hierarchy of a mistake: Gerry Brownlee
Created by joker97, last reply by sir1963 on 25-Jul-2014 20:14 (64 replies)
Pages... 3 4 5


Geekzone giveaway: Thecus N2310 NAS
Created by freitasm, last reply by darkasdes2 on 25-Jul-2014 20:04 (87 replies)
Pages... 4 5 6


MH 17 "shot down" all dead
Created by joker97, last reply by ScuL on 24-Jul-2014 21:40 (203 replies)
Pages... 12 13 14


Is chorus going to deliberately slow adsl internet down
Created by rugrat, last reply by NZCrusader on 25-Jul-2014 18:56 (50 replies)
Pages... 2 3 4


Sickening floral smell in car, What next?
Created by TimA, last reply by Journeyman on 25-Jul-2014 16:39 (41 replies)
Pages... 2 3


Huge Fuss, didn't even make it a year.
Created by networkn, last reply by Glassboy on 22-Jul-2014 19:50 (121 replies)
Pages... 7 8 9


Skinny's new aggressive ad campaign
Created by Yabanize, last reply by Yabanize on 22-Jul-2014 23:35 (52 replies)
Pages... 2 3 4


Giving notice
Created by IlDuce, last reply by kharris on 24-Jul-2014 17:36 (15 replies)


Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.