Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



4 posts

Wannabe Geek


Topic # 112846 23-Dec-2012 16:57 Send private message

Just bought a smartphone so want to change to the $19 dollar plan, but I cannot find anywhere to cancel my 2500double plan as it shows up as a plan rather than an extra. Anyone else had this issue?

Filter this topic showing only the reply marked as answer Create new topic
1757 posts

Uber Geek
+1 received by user: 342

Trusted
Spark NZ

  Reply # 736603 23-Dec-2012 17:03 Send private message

Login to www.telecom.co.nz/mbbmeter on your desktop and you can cancel it in there.




I work for Spark, but as always my views are my own.



4 posts

Wannabe Geek


  Reply # 736613 23-Dec-2012 17:21 Send private message

This is all I can see, not sure exactly where to cancel it.. http://iforce.co.nz/i/0z2otgzd.3f5.jpg

30 posts

Geek
+1 received by user: 1


  Reply # 736616 23-Dec-2012 17:37 Send private message

Are you on Prepaid or Smart Onebill?

If you are on prepaid,
a while ago Telecom switched from txt and data plans that roll-over on the first of the month.
They were replaced with 'extras' which roll-over every 30 days from the day purchased.
Anyway there are two ways to get this done with out calling the contact centre.

1) Call *333.
You will have the option to remove txt2500 under option 5(IIRC)
and then you can purchase Big Value pack from here as well.

or

2) from the mobile self service app,
Purchase Big Value pack.
By doing so a check will be made after BVP has been added and should remove the old plans such as 'Txt 2500 double' within a few hours.
As having an old 'plan' and a new 'extra' are a mismatch.

If you are on OneBill or SmartOneBill then at the moment you can only manage the plans/extra (with out calling the contact centre) via calling *333. 



4 posts

Wannabe Geek


  Reply # 736620 23-Dec-2012 17:59 Send private message

Thanks, I wasn't sure if my old plan would be cancelled automatically or not. Thanks for the help.

Filter this topic showing only the reply marked as answer Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

How good is your general Science Knowledge?
Created by Aredwood, last reply by joker97 on 31-Oct-2014 23:44 (39 replies)
Pages... 2 3


Government Limos
Created by networkn, last reply by Bung on 31-Oct-2014 12:39 (94 replies)
Pages... 5 6 7


Snap refuses to replace faulty gear
Created by Brendan, last reply by MadEngineer on 28-Oct-2014 19:07 (92 replies)
Pages... 5 6 7


Sky will be 'upgrading software' of My Sky to connect to internet. What does that mean?
Created by Geektastic, last reply by NonprayingMantis on 31-Oct-2014 23:55 (27 replies)
Pages... 2


Shutup and take my money (via NFC on my mobile phone)
Created by sxz, last reply by sonyxperiageek on 31-Oct-2014 22:34 (24 replies)
Pages... 2


Uber: a cheaper taxi ride?
Created by kingdragonfly, last reply by livisun on 31-Oct-2014 14:47 (34 replies)
Pages... 2 3


OneDrive code giveaway - go!
Created by freitasm, last reply by pgsheng on 1-Nov-2014 01:50 (33 replies)
Pages... 2 3


DDos Protection from ISP
Created by charsleysa, last reply by freitasm on 31-Oct-2014 12:11 (46 replies)
Pages... 2 3 4



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.