Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



4 posts

Wannabe Geek


Topic # 112846 23-Dec-2012 16:57 Send private message

Just bought a smartphone so want to change to the $19 dollar plan, but I cannot find anywhere to cancel my 2500double plan as it shows up as a plan rather than an extra. Anyone else had this issue?

Create new topic

This is a filtered page: currently showing replies marked as answers. Click here to see full discussion.

28 posts

Geek
+1 received by user: 1


  Reply # 736616 23-Dec-2012 17:37 Send private message

Are you on Prepaid or Smart Onebill?

If you are on prepaid,
a while ago Telecom switched from txt and data plans that roll-over on the first of the month.
They were replaced with 'extras' which roll-over every 30 days from the day purchased.
Anyway there are two ways to get this done with out calling the contact centre.

1) Call *333.
You will have the option to remove txt2500 under option 5(IIRC)
and then you can purchase Big Value pack from here as well.

or

2) from the mobile self service app,
Purchase Big Value pack.
By doing so a check will be made after BVP has been added and should remove the old plans such as 'Txt 2500 double' within a few hours.
As having an old 'plan' and a new 'extra' are a mismatch.

If you are on OneBill or SmartOneBill then at the moment you can only manage the plans/extra (with out calling the contact centre) via calling *333. 

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Hierarchy of a mistake: Gerry Brownlee
Created by joker97, last reply by nathan on 26-Jul-2014 04:30 (68 replies)
Pages... 3 4 5


MH 17 "shot down" all dead
Created by joker97, last reply by ScuL on 24-Jul-2014 21:40 (203 replies)
Pages... 12 13 14


Dick Smith in Continual Sale Mode
Created by Dynamic, last reply by mattwnz on 28-Jul-2014 17:17 (53 replies)
Pages... 2 3 4


Logitech K400r HTPC Cordless Keyboard Half Price
Created by Dynamic, last reply by richms on 28-Jul-2014 17:47 (21 replies)
Pages... 2


Checking UHF aerial is working
Created by OnceBitten, last reply by jamesrt on 28-Jul-2014 16:30 (19 replies)
Pages... 2


Is chorus going to deliberately slow adsl internet down
Created by rugrat, last reply by juha on 26-Jul-2014 14:25 (54 replies)
Pages... 2 3 4


VF, why you lie to me?
Created by kenkeniff, last reply by TimA on 28-Jul-2014 17:22 (17 replies)
Pages... 2


What Size iphone 6 will you be buying?
Created by mattbush, last reply by myopinion on 26-Jul-2014 20:19 (35 replies)
Pages... 2 3



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.