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Topic # 112915 27-Dec-2012 11:34 Send private message

Hi guys my friend have iphone 5 from telecom he need to use another sim 2dgree but when he put the 2dgree sim card i tunes showing plz insert the correct sim to active the phone.i call apple care and they said this phone is lock to telecom network NZ.very strange i thought New Zealand phone dont have lock on it?
can some one tell me what should i do how do i unlock this phone?

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  Reply # 737635 27-Dec-2012 11:35 Send private message

Telecom does not lock any of its phones. The only carrier in NZ to do that is skinny.

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  Reply # 737644 27-Dec-2012 11:44 Send private message

I think you need to have a good talk to your friend, I doubt he brought it from a Telecom store.

As mentioned Skinny are the only provider who lock phones in NZ. You have to pay an unlock fee of $30 (from memory) if your friend has had the phone less than 9 months. It's free after that period.

If it's not a 'Skinny' phone then he brought it somewhere else and unlocking the phone may be a bit more difficult.







Artificial intelligence is no match, for natural stupidity



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  Reply # 737650 27-Dec-2012 11:51 Send private message

Telecom don't lock phones.

The first thing you'll need to do is find out the truth from your friend as to where the phone came from.

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  Reply # 737651 27-Dec-2012 11:51 Send private message

Try restoring the iPhone first and see what it says when it's back to default settings.

However it's highly unlikely that this phone came from anywhere in NZ if it is showing as locked. If that's the case you'd need to find out what country and telco it did come from originally and then try speaking with them about unlocking it - but without some sort of proof of purchase they would probably be uncooperative.

At which point your only option would be a jailbreak unlock - which is not available for the iPhone 5 yet.

So effectively you have an expensive iPod Touch right now.



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  Reply # 737656 27-Dec-2012 12:01 Send private message

thanks guys for ur reply i just spoke with Apple care i give the IMEI they saying this phone is lock but they dont know witch carrier lock to so i guess i have to search on not to find out witch carrier this phone lock to.

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  Reply # 737670 27-Dec-2012 12:39 Send private message

What is the Model Number and it will help you (Go into Settings/General/About)

something like MD299X =  X = NZ/AU iPhone 5 , LL = USA etc


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  Reply # 737680 27-Dec-2012 13:15 Send private message

If you plug the IMEI of the phone into the Telecom IMEI checker it will tell you if the phone is blocked or not.




I work for Telecom, but as always my views are my own.

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  Reply # 737687 27-Dec-2012 13:29 Send private message

I think your friend bought the phone from Trade Me or from a parallel import. Telecom phones aren't locked, so if this one is locked then the phone hs some strange history.

ask your friend for the true story.






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  Reply # 737700 27-Dec-2012 14:26 Send private message

i just check with telecom imei checker n seem to imei is clean
Success - Your mobile is compatible with the Smartphone Network
any way i will ask my friend tomorrow and find out the true.
thanks guys for ur help i m really Appreciated

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  Reply # 737717 27-Dec-2012 15:05 Send private message

If you email me the IMEI I can tell you if it was sourced from telecom or not. But none of the Telecom phones are locked so it sounds like it was sourced overseas. Pl at telecom dot co dot nz is me.

If the IMEI is reporting ok then the phone wouldn't be barred from Telecom or Vodafone. 2D doesn't run a EIR to block stolen and lost phones so when someone says "only works on 2D" what they are really saying is that the phone is stolen.....




I work for Telecom, but as always my views are my own.

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  Reply # 737718 27-Dec-2012 15:12 Send private message

LennonNZ: What is the Model Number and it will help you (Go into Settings/General/About)

something like MD299X =  X = NZ/AU iPhone 5 , LL = USA etc



answer to this?




Apologies for poor typing standards when on Samsung S4 [swype's fault]/iPad 2 Wifi[too slow to use!]



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  Reply # 737756 27-Dec-2012 17:37 Send private message

ok i just check wait paid imei check service it showing me this

013407006887147
SERIAL: F2MJN861DTWF
family: iPhone
product description: IPHONE 5 16GB WHITE
product version:
product sold by: TELECOM NEW ZEALAND LTD
coverage status: Apple Limited Warranty
coverage end date: 12/11/13
purchase date: 12/12/12
purchased in: New Zealand
mac address: 40b39517d268
bluetooth mac address: 403:95:172:69
country code: ()
locked: yes
activated: no
first activation date: 01-01-1970 01:00:00
last activation date: 01-01-1970 01:00:00
initial activation policy: 396 (New Zealand Telecom)

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Reply # 737758 27-Dec-2012 17:41 Send private message

salim: thanks guys for ur reply i just spoke with Apple care i give the IMEI they saying this phone is lock but they dont know witch carrier lock to so i guess i have to search on not to find out witch carrier this phone lock to.


Maybe a carrier with a pointy hat and rides a Broom stick




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  Reply # 737759 27-Dec-2012 17:44 Send private message

salim: ok i just check wait paid imei check service it showing me this

013407006887147
SERIAL: F2MJN861DTWF
family: iPhone
product description: IPHONE 5 16GB WHITE
product version:
product sold by: TELECOM NEW ZEALAND LTD
coverage status: Apple Limited Warranty
coverage end date: 12/11/13
purchase date: 12/12/12
purchased in: New Zealand
mac address: 40b39517d268
bluetooth mac address: 403:95:172:69
country code: ()
locked: yes
activated: no
first activation date: 01-01-1970 01:00:00
last activation date: 01-01-1970 01:00:00
initial activation policy: 396 (New Zealand Telecom)


never say always, never say never, even on geekzone




Apologies for poor typing standards when on Samsung S4 [swype's fault]/iPad 2 Wifi[too slow to use!]



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  Reply # 737760 27-Dec-2012 17:46 Send private message

joker97:
salim: ok i just check wait paid imei check service it showing me this

013407006887147
SERIAL: F2MJN861DTWF
family: iPhone
product description: IPHONE 5 16GB WHITE
product version:
product sold by: TELECOM NEW ZEALAND LTD
coverage status: Apple Limited Warranty
coverage end date: 12/11/13
purchase date: 12/12/12
purchased in: New Zealand
mac address: 40b39517d268
bluetooth mac address: 403:95:172:69
country code: ()
locked: yes
activated: no
first activation date: 01-01-1970 01:00:00
last activation date: 01-01-1970 01:00:00
initial activation policy: 396 (New Zealand Telecom)


never say always, never say never, even on geekzone



what now? now u can see its really lock to telecom

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