I came home yesterday arvo to no land-line and broadband syncing at less than half of normal sync speed.

So I did the usual unplug and reset trick twice before I went online and logged a fault from within the telecom website at 9:40pm

I woke up this morning seeing an email from telecom at 10:50pm last night saying they have done line tests already, possibly found an external fault and will send a technician on Monday in the early AM.

I was stoked with the fast response, I wasn't expecting a reply to at least 10am today.

But to make things even better while i was in bed reading this email at 8:20am this morning, a tech was around fixing the fault before i had woken up, he knocked on the door at 8:20am and said fault fixed!!

So our land line is now working again and adsl now syncing at 18.15Mbps down and 1.21Mpbs up.

Big thanks to Telecom for the fast and rapid response this time of year and overnight from a Sat to Sun.

I guess thanks to Chorus as well for the technician.

Great service and thanks again.

Cheers Telecom