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Topic # 112966 30-Dec-2012 08:49 Send private message

I came home yesterday arvo to no land-line and broadband syncing at less than half of normal sync speed.

So I did the usual unplug and reset trick twice before I went online and logged a fault from within the telecom website at 9:40pm

I woke up this morning seeing an email from telecom at 10:50pm last night saying they have done line tests already, possibly found an external fault and will send a technician on Monday in the early AM.

I was stoked with the fast response, I wasn't expecting a reply to at least 10am today.

But to make things even better while i was in bed reading this email at 8:20am this morning, a tech was around fixing the fault before i had woken up, he knocked on the door at 8:20am and said fault fixed!!

So our land line is now working again and adsl now syncing at 18.15Mbps down and 1.21Mpbs up.

Big thanks to Telecom for the fast and rapid response this time of year and overnight from a Sat to Sun.

I guess thanks to Chorus as well for the technician.

Great service and thanks again.

Cheers Telecom

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Vodafone NZ

  Reply # 738500 30-Dec-2012 09:39 Send private message

Chorus is really good at getting onto faults and fixing them




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  Reply # 738506 30-Dec-2012 09:59 Send private message

I wonder what the fault was?

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Reply # 738516 30-Dec-2012 10:24 Send private message

Nice one John - pleasing to see to kudos being given on the forums. Makes a very pleasant change...

EDIT: Fix bleary eyed Sunday morning typo. Results not guaranteed.




Vodafone VDSL:

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  Reply # 738517 30-Dec-2012 10:28 Send private message

quickymart: I wonder what the fault was?


No pots and lame DSL, sounds like it went one legged. Could be anywhere, but bad jumper most likely.

Cyril



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  Reply # 738537 30-Dec-2012 11:18 Send private message

quickymart: I wonder what the fault was?


Yeah I wondered that too.  By the time I got out of bed and ran down to see the tech and ask he had left.

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Vodafone NZ

Reply # 738540 30-Dec-2012 11:24 Send private message

Johnk:
quickymart: I wonder what the fault was?


Yeah I wondered that too.  By the time I got out of bed and ran down to see the tech and ask he had left.


Must of seen you coming and jumped in his Van real fast and bailed




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Telecom NZ

  Reply # 738543 30-Dec-2012 11:38 Send private message

johnr:
Johnk:
quickymart: I wonder what the fault was?


Yeah I wondered that too.  By the time I got out of bed and ran down to see the tech and ask he had left.


Must of seen you coming and jumped in his Van real fast and bailed


Nothing like being chased by a rabid punter happy to have their interwebz back on in their undies to scare a tech off... ;)

In all seriousness if you want to find out the root cause I suggest you ring the helpdesk as the Chorus tech would have normally updated the case with what they did.




I work for Telecom, but as always my views are my own.

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  Reply # 738584 30-Dec-2012 14:03 Send private message

johnr: Chorus is really good at getting onto faults and fixing them


Maybe in your experience.  In my experience, they constantly cause the faults, and take a week to fix them even when I stop the tech who broke stuff before he leaves.  I don't have your positive outlook on Chorus unfortunately.

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  Reply # 738606 30-Dec-2012 16:12 Send private message

Johnk:
quickymart: I wonder what the fault was?


Yeah I wondered that too.  By the time I got out of bed and ran down to see the tech and ask he had left.


I love how they can fix things really fast, my only irk is this exact thing - they leave before you know it. Especially a problem when it hasn't been tested properly.




Ray Taylor
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




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  Reply # 739520 2-Jan-2013 22:11 Send private message

Nice!




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  Reply # 739528 2-Jan-2013 22:46 Send private message

nate: Nice!


3 days later...





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