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2 posts

Wannabe Geek
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Topic # 113015 2-Jan-2013 14:37 Send private message

Been getting alot of interference when making voice calls in the last 3 to 4 days on my telecom work phone and my personal phone.

Basically what happens is when i make a voice call it connects , then it sounds like water and i can't here the person i am trying to talk to.

Reported the problem to Telecom faults today , on 120 and they say it seems to be affecting customers in the south island only. They also go on to say that they will be getting someone on to it soon and they think that it is the computer that handles the calls that is having the problem.

is anyone else having this problem?.

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Uber Geek
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Telecom NZ

  Reply # 739427 2-Jan-2013 17:25 Send private message

It's a known issue and I just saw an internal update saying techs have duplicated the issue and its escalated to level 2 support.

I'm sure they are working on the issue with high priority so I think it will be resolved quickly once they find the root cause.

I shouldn't be online or checking my emails.. should be enjoying the blustery day in Wellington.




I work for Telecom, but as always my views are my own.

BDFL
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  Reply # 739670 3-Jan-2013 12:09 Send private message

And it's now on Stuff...


The widespread problem manifests itself in strange ways, with callers sounding as if they are under water or as if an alien life form is attempting to make contact.

Spokesman Richard Irvine said the fault had been traced to a failing element in the network serving a large portion of the South Island.


Funny bit:


Customers can report faults by calling 120 from their mobile phones, or going to the Telecom network faults site online.


The same mobile phones that aren't working at the moment?






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Ultimate Geek
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  Reply # 739676 3-Jan-2013 12:17 Send private message

call to 120
"help, people cant hear me properly"
"hello? are you there? it seems your underwater? sorry your phone is not intended for use under water and you have voided your warranty".









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Wannabe Geek
Inactive user


  Reply # 739968 3-Jan-2013 23:39 Send private message

http://www.telecom.co.nz/whatsnew/mobileservicestatus/?f=all

http://www.stuff.co.nz/technology/digital-living/8137784/Glitch-hits-Telecom-cellphones

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Telecom NZ

  Reply # 739980 4-Jan-2013 05:16 Send private message

Try it now. Reports seem to indicate it was resolved early this morning but the case hasn't been closed since the impacted customers haven't been contacted.




I work for Telecom, but as always my views are my own.

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