Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



2 posts

Wannabe Geek
Inactive user


Topic # 113015 2-Jan-2013 14:37 Send private message

Been getting alot of interference when making voice calls in the last 3 to 4 days on my telecom work phone and my personal phone.

Basically what happens is when i make a voice call it connects , then it sounds like water and i can't here the person i am trying to talk to.

Reported the problem to Telecom faults today , on 120 and they say it seems to be affecting customers in the south island only. They also go on to say that they will be getting someone on to it soon and they think that it is the computer that handles the calls that is having the problem.

is anyone else having this problem?.

Create new topic
1725 posts

Uber Geek
+1 received by user: 324

Trusted
Spark NZ

  Reply # 739427 2-Jan-2013 17:25 Send private message

It's a known issue and I just saw an internal update saying techs have duplicated the issue and its escalated to level 2 support.

I'm sure they are working on the issue with high priority so I think it will be resolved quickly once they find the root cause.

I shouldn't be online or checking my emails.. should be enjoying the blustery day in Wellington.




I work for Telecom, but as always my views are my own.

BDFL
49499 posts

Uber Geek
+1 received by user: 4361

Administrator
Trusted
Geekzone
Subscriber

  Reply # 739670 3-Jan-2013 12:09 Send private message

And it's now on Stuff...


The widespread problem manifests itself in strange ways, with callers sounding as if they are under water or as if an alien life form is attempting to make contact.

Spokesman Richard Irvine said the fault had been traced to a failing element in the network serving a large portion of the South Island.


Funny bit:


Customers can report faults by calling 120 from their mobile phones, or going to the Telecom network faults site online.


The same mobile phones that aren't working at the moment?






973 posts

Ultimate Geek
+1 received by user: 33

Subscriber

  Reply # 739676 3-Jan-2013 12:17 Send private message

call to 120
"help, people cant hear me properly"
"hello? are you there? it seems your underwater? sorry your phone is not intended for use under water and you have voided your warranty".









2 posts

Wannabe Geek
Inactive user


  Reply # 739968 3-Jan-2013 23:39 Send private message

http://www.telecom.co.nz/whatsnew/mobileservicestatus/?f=all

http://www.stuff.co.nz/technology/digital-living/8137784/Glitch-hits-Telecom-cellphones

1725 posts

Uber Geek
+1 received by user: 324

Trusted
Spark NZ

  Reply # 739980 4-Jan-2013 05:16 Send private message

Try it now. Reports seem to indicate it was resolved early this morning but the case hasn't been closed since the impacted customers haven't been contacted.




I work for Telecom, but as always my views are my own.

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Orcon Global Mode launched
Created by freitasm, last reply by FlameBeard on 27-Aug-2014 23:27 (91 replies)
Pages... 5 6 7


Advice on Residential Fence replacement and neighbour
Created by networkn, last reply by nickrout on 27-Aug-2014 19:45 (26 replies)
Pages... 2


What would show if the net went down?
Created by gnfb, last reply by gnfb on 27-Aug-2014 23:33 (25 replies)
Pages... 2


Moving to Auckland - advise & recommendation
Created by nakedmolerat, last reply by nakedmolerat on 26-Aug-2014 22:48 (47 replies)
Pages... 2 3 4


Vodafone TV multicast settings on pfSense?
Created by kenkeniff, last reply by kenkeniff on 27-Aug-2014 10:32 (182 replies)
Pages... 11 12 13


XtraHost - Closing
Created by achieveit, last reply by quickymart on 27-Aug-2014 18:57 (19 replies)
Pages... 2


Slingshots Front Up! Are applauding or sceptical?
Created by gnfb, last reply by gnfb on 26-Aug-2014 21:49 (19 replies)
Pages... 2


Another Gaming computer help question
Created by Lyderies, last reply by timmmay on 26-Aug-2014 18:06 (38 replies)
Pages... 2 3



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.