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34 posts

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Topic # 113299 12-Jan-2013 17:18 Send private message

Hi,

I have an old Telecom package and am looking for some upgrade advice.

'Total home lite', 30GB, $85/month. Located in Auckland.

Telecom supplied router TG585v8 with software 8.2.7.7

Cat5 cabling throughout house. House alarm is looped in also.

Speed test done through http://www.speedtest.net/ gave download of 4.75mbps and upload of 0.76mbps.

Interestingly enough, it didn't matter whether I used wireless or cable, multiple items connected or 1, or 1m extension cable or 10m. They all had approximately the same result.

After coming back from Oz and having 15.0mbps available, I would like to know what's the best Telecom upgrade for me?

I'm not 100% clued up on Telecoms packages and speed limitations, as their website doesn't make this clear.

Any help would be much appreciated.
Ian

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  Reply # 743812 12-Jan-2013 17:23 Send private message

This is most likely a wiring issue rather than a slow plan. Please enter your address here and post back with what's listed under "ADSL2+ Details" on the right-hand side. It'll either say something to the effect of "Cabinet Name: ABC/D" or "Service Area: ABC/Exchange".



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  Reply # 743818 12-Jan-2013 17:32 Send private message

ADSL2+ DetailsService Area: ON/Exchange
Status: Completed Feb 2008

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Spark NZ

  Reply # 743857 12-Jan-2013 20:21 Send private message

Are you sure you have a properly installed master filter. It doesn't sound like you have one installed.

The master filter *MUST* be installed before the alarm no matter what the alarm company says and then wired to a dedicated port where your dsl line goes to.

Either pay Telecom / Chorus $200 for the install or get coffeebaron here on geekzone since you live in Auckland to do it as he does a good job.

If you want to email me your home phone number I can run a line test that will clearly show its a line issue.

Edit also Telecom doesn't limit the speed of any of our plans unless you've gone over your cap.




I work for Spark, but as always my views are my own.



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  Reply # 743858 12-Jan-2013 20:31 Send private message

plambrechtsen: Are you sure you have a properly installed master filter. It doesn't sound like you have one installed.

The master filter *MUST* be installed before the alarm no matter what the alarm company says and then wired to a dedicated port where your dsl line goes to.

Either pay Telecom / Chorus $200 for the install or get coffeebaron here on geekzone since you live in Auckland to do it as he does a good job.

If you want to email me your home phone number I can run a line test that will clearly show its a line issue.

Edit also Telecom doesn't limit the speed of any of our plans unless you've gone over your cap.


I have the modem supplied filter, I took the phone side off and still same speed. Is there an OK product from PB tech, as I live nearby?

Will a more up to date router/software make any difference? suggestions?

The alarm is def before the filter! As thats the way it was installed. I will drop this out tomorrow and retest.

I will message you.

Thanks for the great advice!

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  Reply # 743862 12-Jan-2013 20:43 Send private message

This is what you need from PBTech

http://www.pbtech.co.nz/index.php?z=p&p=MODDNX001&name=DYNAMIX-XDSL-Master-Wired-in-filter-ADSLADSL2+VDSL

What are your modem DSL line stats?



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Geek


  Reply # 743866 12-Jan-2013 20:58 Send private message

Is this what you are after?

Link Information
    Uptime:26 days, 4:40:20DSL Type:G.992.5 annex AMaximum Bandwidth (Up/Down) [kbps/kbps]:889 / 5.652Bandwidth (Up/Down) [kbps/kbps]:893 / 5.429Data Transferred (Sent/Received) [MB/GB]:146,61 / 1,14Output Power (Up/Down) [dBm]:12,0 / 19,0Line Attenuation (Up/Down) [dB]:17,0 / 28,5SN Margin (Up/Down) [dB]:13,0 / 11,5Vendor ID (Local/Remote):TMMB / BDCMLoss of Framing (Local/Remote):0 / 0Loss of Signal (Local/Remote):2 / 0Loss of Power (Local/Remote):0 / 0Loss of Link (Remote):0Error Seconds (Local/Remote):2 / 0FEC Errors (Up/Down):0 / 119.958CRC Errors (Up/Down):152 / 138HEC Errors (Up/Down):52 / 1.078

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  Reply # 743870 12-Jan-2013 21:09 Send private message

Changing ISP's won't change your speed because your ISP isn't the issue.

You need to establish what your possible speed is at your location. The vast majority of urban residents in the Auckland region like in a 10Mbps zone which means you should get a minimum speed of 10Mbps. If you're not getting that speed the most common cause if poor internal wiring in your home which you need to fix so that speed is attainable. A master filter is essential to get the maximum performance from an ADSL2+ connection.

With 28dB attenuation you should still get getting over 10Mbps which points to your house wiring as being at fault.


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Spark NZ

  Reply # 743873 12-Jan-2013 21:11 Send private message

Can you wire your dsl modem straight into the black wire that comes into your house. It would need to be before the alarm and then you would get an idea of your true line speed if you did have a master filter installed.

This may however trigger your alarm so may be worth disabling it and if you have a monitoring company tell them about it too.

If you're handy enough then you can pick up the master filters off TradeMe or pbtech. Make sure its telepermited otherwise you'll have hell to pay from Chorus ;)




I work for Spark, but as always my views are my own.

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  Reply # 743874 12-Jan-2013 21:11 Send private message

ianvd: I have the modem supplied filter, I took the phone side off and still same speed. Is there an OK product from PB tech, as I live nearby?

Will a more up to date router/software make any difference? suggestions?

The alarm is def before the filter! As thats the way it was installed. I will drop this out tomorrow and retest.

I will message you.

Thanks for the great advice!


Therein lies your problem. Those filters are junk. You need a master splitter to get better broadband speed.



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Geek


  Reply # 743877 12-Jan-2013 21:12 Send private message

Great,

So to confirm. Can I do it like the following:

Master filter
Alarm
Telecom supplied router/splier
Phone/Router

Or does the master filter replace the telecom supplied one?

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  Reply # 743879 12-Jan-2013 21:13 Send private message

With that downstream attenuation, you should be getting about double that sync rate. By far the most likely cause is internal wiring in your house. Best way to fix it is a master filter as above, installed at the demarc where the line enters the house, with a new run of cat5 cable to a dedicated modem outlet.

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  Reply # 743880 12-Jan-2013 21:14 Send private message

ianvd: Great,

So to confirm. Can I do it like the following:

Master filter
Alarm
Telecom supplied router/splier
Phone/Router

Or does the master filter replace the telecom supplied one?


If you get a master splitter installed you no longer need any of those filters that plug into the BT style phone jacks. Cheers.

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  Reply # 743882 12-Jan-2013 21:15 Send private message

Lead in from the street goes to the master filter. This then has a voice and a DSL output pair. The voice output pair will go to your alarm, and the rest of the phone outlets. DSL pair goes to a new dedicated modem outlet. Ditch all the plug in filters in the nearest bin...



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  Reply # 743886 12-Jan-2013 21:20 Send private message

Thanks for all the advice guys. Will do tomorrow and get back to you

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Spark NZ

  Reply # 743897 12-Jan-2013 22:19 Send private message

I highly recommend either calling CoffeeBaron aka Fraser or getting Telecom / Chorus to do the install.

If you don't have the right gear (ie proper crimping tools, good quality cable which isn't necessarily Cat5e and know how to do the job properly) you'll only make things worse.

If you want to DIY I would recommend going for a 3 pair ones like one of these off trademe, rather than the two pair ones.

The 3 pair ones have one leg for the outside line, one leg for your DSL circuit and the last leg for the Alarm and then onto the rest of your house.




I work for Spark, but as always my views are my own.

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