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34 posts

Geek


  Reply # 743907 12-Jan-2013 22:35 Send private message

Thanks plambrechtsen,

First thing first, I'll run the router straight off the incoming street cable and work out the speed difference .

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Spark NZ

  Reply # 743927 12-Jan-2013 23:49 Send private message

ianvd: Thanks plambrechtsen,

First thing first, I'll run the router straight off the incoming street cable and work out the speed difference .


I've emailed you some of the details out of the network monitor I am running on your line.

In short, as everyone else has already said.  You're going to need a master filter.




I work for Spark, but as always my views are my own.



34 posts

Geek


  Reply # 744181 13-Jan-2013 19:49 Send private message

Hi Guys,

I couldn't run the router off the street line, so I did it as close as I could.

There is about 5m of Cat5 between the street connection and the filter.

The alarm is currently out of the equaiton.

Installed this filter:

http://www.pbtech.co.nz/index.php?z=p&p=MODDNX001&name=DYNAMIX-XDSL-Master-Wired-in-filter-ADSLADSL2+VDSL

Still similar results 4.50-4.75mbps.

Does the problem lie in the cat5 cable or router? or something else?

Thanks
Ian



34 posts

Geek


  Reply # 745248 15-Jan-2013 18:15 Send private message

Any other ideas guys?

Is it worth me trailing another router?

My work has a speed of 18mbps at peak hour!

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  Reply # 745255 15-Jan-2013 18:36 Send private message

Get a professional in.

No offence, but it doesn't sound like you know quite what you are doing.



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  Reply # 745288 15-Jan-2013 19:49 Send private message

Probably good idea

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Spark NZ

  Reply # 745494 16-Jan-2013 09:24 Send private message

I've just checked your address in the Chorus SAT, and you're serviced by the exchange and you're right on the outer limits of the Exchange area and next door to being on a Cabinet serviced area.

The line length report says you're 1.947 km from the exchange, but that still means you should be getting better than 5mb.

I would recommend ringing up the Broadband Helpdesk on 0800 225598 and asking for them to send out a Chorus tech and get them to check your line, and all the connections back to the exchange.

I am also very confident that having a properly installed Master Filter will make a difference to your line speed.  And as said before either via Telecom at ~$200 or CoffeeBaron here on Geekzone will do a good job.




I work for Spark, but as always my views are my own.

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  Reply # 745695 16-Jan-2013 13:40 Send private message

RunningMan: With that downstream attenuation, you should be getting about double that sync rate. By far the most likely cause is internal wiring in your house. Best way to fix it is a master filter as above, installed at the demarc where the line enters the house, with a new run of cat5 cable to a dedicated modem outlet.


This is what you are trying to achieve with a master filter install

Note: Alarm should be with the phones behind the filter.







34 posts

Geek


  Reply # 745876 16-Jan-2013 18:58 Send private message

plambrechtsen: Can you wire your dsl modem straight into the black wire that comes into your house. It would need to be before the alarm and then you would get an idea of your true line speed if you did have a master filter installed.

This may however trigger your alarm so may be worth disabling it and if you have a monitoring company tell them about it too.

If you're handy enough then you can pick up the master filters off TradeMe or pbtech. Make sure its telepermited otherwise you'll have hell to pay from Chorus ;)


I have installed router directly onto the black line coming into house. Bit of a mission, but still the same results 4.5mbps.

I'll give telecom a call and get them to do a line check.

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  Reply # 745920 16-Jan-2013 20:25 Send private message

ianvd:
plambrechtsen: Can you wire your dsl modem straight into the black wire that comes into your house. It would need to be before the alarm and then you would get an idea of your true line speed if you did have a master filter installed.

This may however trigger your alarm so may be worth disabling it and if you have a monitoring company tell them about it too.

If you're handy enough then you can pick up the master filters off TradeMe or pbtech. Make sure its telepermited otherwise you'll have hell to pay from Chorus ;)


I have installed router directly onto the black line coming into house. Bit of a mission, but still the same results 4.5mbps.

I'll give telecom a call and get them to do a line check.


And was the only thing connected to the incoming line the modem, i.e. you disconnected the house wiring from the incoming line?



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  Reply # 745921 16-Jan-2013 20:26 Send private message

Correct, nothing else inc filter.

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  Reply # 745970 16-Jan-2013 21:53 Send private message

Must be something between your house and the exchange then, at 2km distance you should likely be getting around 10Mbit down line rate.

Next step is get the ISP to book a Chorus tech too look into it.

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Spark NZ

  Reply # 750197 24-Jan-2013 13:48 Send private message

Just a heads up on this since it was a report sitting in my queue.

You've made slight improvement to the line, but still worth calling the BB Helpdesk and getting them to send a Chorus tech out.

You are now showing as 1.5km from the exchange, so I would definitely expect better speed.

The things I would ask is for the Chorus Tech to test the line speed back at the Exchange, then at any of the junctions from the exchange to your house, and then at the pillar at the street and finally at your ETP or the point the cable comes into your house.  Last but not least if that still doesn't fix it ask them to do a port swap.  That may fix it too.






I work for Spark, but as always my views are my own.

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