What's wrong with email? I had all the relevant details in the email, when I logged the call by voice, there were, of course, bits missed out. So after getting the ref number assigned, I emailed again, and asked them to copy my original email into the job log. Which they did. The job has now been assigned to the original people I tried to log the call with. After seven emails and three phone calls, the job is now with the people I knew it had to get to, and has been logged with the original text of my original email.
This is the type of thing that always seems to happen when I deal with Telecom/Gen-I. Which is why I avoid it as much as possible. How much more business would they get if people wouldn't rather gouge their eyes out with a spoon than try to log a call?