275ms Ping on Telecom Xtra Broadband

Forums › Telecom New Zealand, XT Network, Yahoo!Xtra › 275ms Ping on Telecom Xtra Broadband

Natha

20 posts

Geek

Topic # 113829 29-Jan-2013 14:13
Maximum package, 500GB bandwidth. We use to get AMAZING speeds, just lately, over the past 3 days, I can barely hold a Skype call with my girlfriend which is currently in America. She can't even hear me, and it's even worse if the webcams are on. We use to get 12ms ping, now it's a little under 300 at all times. With terrible speeds. I use to get 17mbps download, 1.5mbps upload. Now:

1 | 2

899 posts

Ultimate Geek

Trusted

Telecom NZ

Reply # 752670 29-Jan-2013 14:23
Have you checked the wiring in your house?? If you email me pl at telecom dot co dot nz I can run a line test... but I would put fair money on the fact you would need a Master Filter. I work for Telecom, but as always my views are my own.

Natha

20 posts

Geek

Reply # 752671 29-Jan-2013 14:25
Well, telecom already ran a line test, and it seemed fine. Masterfilter? it's been running fine up until now.

Zeon

2374 posts

Uber Geek

Trusted

Subscriber

Reply # 752672 29-Jan-2013 14:26
Could be a line fault. Try an isolation test first (search this forum to find what an isolation test is).

cyril7

5677 posts

Uber Geek

Trusted

Subscriber

Reply # 752679 29-Jan-2013 14:54
Natha: Well, telecom already ran a line test, and it seemed fine. Masterfilter? it's been running fine up until now. And thats the point, if you dont have a master filter you have the ability to unknowingly screw with the DSL signal by some seemingly harmless plugging in of a phone device. Cyril

Natha

20 posts

Geek

Reply # 752682 29-Jan-2013 15:01
Zeon: Could be a line fault. Try an isolation test first (search this forum to find what an isolation test is). Thanks. I disconnected every single connection to the line in the house, besides the modem, rebooted, and it's still the same results.

RunningMan

1328 posts

Uber Geek

Reply # 752684 29-Jan-2013 15:04
What are your modem DSL line stats, and approx where are you located?

Natha

20 posts

Geek

Reply # 752685 29-Jan-2013 15:06
RunningMan: What are your modem DSL line stats, and approx where are you located? I'm guessing line stats, you mean ASDL2+? Well if so, it's ASDL2+. I'm located in Auckland, Botany.

JamesL

324 posts

Ultimate Geek

Subscriber

Reply # 752686 29-Jan-2013 15:06
How many people share the internet connection? Sounds like someone has torrents running..

Natha

20 posts

Geek

Reply # 752687 29-Jan-2013 15:08
JamesL: How many people share the internet connection? Sounds like someone has torrents running.. That's the weird thing. When I took the test. I'm the only one home. I don't use torrents. Nothing is downloading. My laptop is the only laptop on, and even after a reboot, it still remains. Confusing.

plambrechtsen

899 posts

Ultimate Geek

Trusted

Telecom NZ

Reply # 752688 29-Jan-2013 15:09
Still waiting for that email to me with your home phone line so then I can say it's a problem with your wiring. I work for Telecom, but as always my views are my own.

RunningMan

1328 posts

Uber Geek

Reply # 752690 29-Jan-2013 15:09
Natha: I'm guessing line stats, you mean ASDL2+? Well if so, it's ASDL2+. I'm located in Auckland, Botany. Not quite, but close. You'll need to log on to your modem, and see what the connection stats are for the DSL connection. Should be a couple of sync rates, attenuation, and noise margin.

Natha

20 posts

Geek

Reply # 752691 29-Jan-2013 15:10
plambrechtsen: Still waiting for that email to me with your home phone line so then I can say it's a problem with your wiring. Sorry mate. Emailed you.

RunningMan

1328 posts

Uber Geek

Reply # 752692 29-Jan-2013 15:10
Natha: That's the weird thing. When I took the test. I'm the only one home. I don't use torrents. Nothing is downloading. My laptop is the only laptop on, and even after a reboot, it still remains. Confusing. Given it's a laptop, are you using WiFi or ethernet (wired) connection to your modem? If using WiFi, stop, then try wired before doing anything else.

Natha

20 posts

Geek

Reply # 752694 29-Jan-2013 15:12
RunningMan: Natha: I'm guessing line stats, you mean ASDL2+? Well if so, it's ASDL2+. I'm located in Auckland, Botany. Not quite, but close. You'll need to log on to your modem, and see what the connection stats are for the DSL connection. Should be a couple of sync rates, attenuation, and noise margin. I'm assuming this?

plambrechtsen

899 posts

Ultimate Geek

Trusted

Telecom NZ

Reply # 752695 29-Jan-2013 15:13
Natha: plambrechtsen: Still waiting for that email to me with your home phone line so then I can say it's a problem with your wiring. Sorry mate. Emailed you. Hummm Still hasn't come through... perhaps just message me here on Geekzone. (it's "pl at telecom dot co dot nz") I work for Telecom, but as always my views are my own.

1 | 2