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  Reply # 753856 31-Jan-2013 13:24 Send private message

Yes. I also resolved that issue due to a wireless channel.

No reply from him either.

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  Reply # 753859 31-Jan-2013 13:31 Send private message

RunningMan: This looks like the second internet issue you've noted in the last couple of days.

In this thread, plambrechtsen at Telecom asked you to send through details so he could arrange a comprehensive line test? Have you done this?



I haven't seen any emails yet.... A little child waits...




I work for Spark, but as always my views are my own.



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  Reply # 753862 31-Jan-2013 13:33 Send private message

plambrechtsen:
RunningMan: This looks like the second internet issue you've noted in the last couple of days.

In this thread, plambrechtsen at Telecom asked you to send through details so he could arrange a comprehensive line test? Have you done this?



I haven't seen any emails yet.... A little child waits...



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  Reply # 753867 31-Jan-2013 13:39 Send private message

Natha: Also, I don't think a master filter is necessary considering the modem the only connected line in the entire house.  Also, it's running the latest firmware, 100% sure.
 

It makes A LOT OF DIFFERENCE. If you provide the information requested (attenuation, noise, etc) instead of trying to second guess our requests then things might get easier to diagnose.

Natha: Also did this with 2 other dlink modems previously. Telecom didn't give me any advice besides run a line test over the period of 24 hours. They said everything is fine.


If this happened to more than one modem then it's not a problem with the  NETGEAR. But it could still be a problem with your house.

So, again, please post the information requested.







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  Reply # 753871 31-Jan-2013 13:41 Send private message

freitasm:
Natha: Also, I don't think a master filter is necessary considering the modem the only connected line in the entire house.  Also, it's running the latest firmware, 100% sure.
 
It makes A LOT OF DIFFERENCE. If you provide the information requested (attenuation, noise, etc) instead of trying to second guess our requests then things might get easier to diagnose.

Natha: Also did this with 2 other dlink modems previously. Telecom didn't give me any advice besides run a line test over the period of 24 hours. They said everything is fine.


If this happened to more than one modem then it's not a problem with the  NETGEAR. But it could still be a problem with your house.

So, again, please post the information requested.

I don't know where the attenuation, noise, etc is located.

Also please don't accuse me of second guessing. I have a right to be a little annoyed since this has been happening for as long as I can remember. Technicians see nothing wrong. I doubt it's something wrong with my house, I'm on the thomson right now. All I know, if I went and turned the netgear on right now, It'll do the same thing it's been doing all day.

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  Reply # 753872 31-Jan-2013 13:41 Send private message

Hi, I have the same model netgear router and suffered the same as you not so long ago. 
Im connected to Vodafone. 

Anyway I found that I had to change the encapsulation to somthing other than PPPOA, save, reboot.
Then log back in and change it back to PPPOA, Save, reboot.
Then save the configuration file. Save, Reboot
Then reload the configuration file, save, Reboot. 

Screwy firmware I suspect and yeh im running the latest. 
Problem has dissapeared....but it took me ages to figure it out and it was by chance as the encapsulation was showing as PPPOA all the time. 

AS other have said... what did netgear say etc. 


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  Reply # 753874 31-Jan-2013 13:43 Send private message

Natha:
freitasm:
Natha: Also, I don't think a master filter is necessary considering the modem the only connected line in the entire house.  Also, it's running the latest firmware, 100% sure.
 
It makes A LOT OF DIFFERENCE. If you provide the information requested (attenuation, noise, etc) instead of trying to second guess our requests then things might get easier to diagnose.

Natha: Also did this with 2 other dlink modems previously. Telecom didn't give me any advice besides run a line test over the period of 24 hours. They said everything is fine.


If this happened to more than one modem then it's not a problem with the  NETGEAR. But it could still be a problem with your house.

So, again, please post the information requested.

I don't know where the attenuation, noise, etc is located.

Also please don't accuse me of second guessing. I have a right to be a little annoyed since this has been happening for as long as I can remember. Technicians see nothing wrong. I doubt it's something wrong with my house, I'm on the thomson right now. All I know, if I went and turned the netgear on right now, It'll do the same thing it's been doing all day.


You can be annoyed but you are asking for help here, and people are willing to give a hand. But you have to help since no one can see your information from this side.

I see there's a reply saying something about encapsulation. Try that to, although you said this was happening with other modem/routers so it could be connection. But we can only look at one thing at a time. Too many changes and you'll never know what the real problem was.





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  Reply # 753880 31-Jan-2013 13:51 Send private message

Natha:  I doubt it's something wrong with my house


Well, it's happening across multiple modems, so not likely to be that (but give that encapsulation tweak a try), Telecom have run a line test, and that seems to have been ruled out (but pl has offered a more comprehensive one), so that leaves your house wiring.

So far, you haven't ruled that out yet.

If you can provide the line stats as requested, and get the further line test from pl, that will give a pretty good indication as to where the problem lies.



23 posts

Geek


  Reply # 753885 31-Jan-2013 13:59 Send private message

Gooseybhai: Hi, I have the same model netgear router and suffered the same as you not so long ago. 
Im connected to Vodafone. 

Anyway I found that I had to change the encapsulation to somthing other than PPPOA, save, reboot.
Then log back in and change it back to PPPOA, Save, reboot.
Then save the configuration file. Save, Reboot
Then reload the configuration file, save, Reboot. 

Screwy firmware I suspect and yeh im running the latest. 
Problem has dissapeared....but it took me ages to figure it out and it was by chance as the encapsulation was showing as PPPOA all the time. 

AS other have said... what did netgear say etc. 



Ok, so I tried changing the encapsulation from PPPOA to PPPOE, rebooted, back to PPPOA, rebooted. It's working just fine. I'm on the netgear now. First time it's worked all day, did you say this was only a temporary fix?

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  Reply # 753888 31-Jan-2013 14:05 Send private message

Since I made the change its worked fine ever since.
Just watch it when you want to play with the settings and again as it could default back for whatever reason.
Hope you saved the config file for future use?

Edit:  Great news and see your netgear doctor is problems persist. 



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  Reply # 753890 31-Jan-2013 14:10 Send private message

Still, make sure you post the numbers requested to make sure the house wiring is not involved in all the problems.






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  Reply # 753895 31-Jan-2013 14:18 Send private message

Gooseybhai: Since I made the change its worked fine ever since.
Just watch it when you want to play with the settings and again as it could default back for whatever reason.
Hope you saved the config file for future use?

Edit:  Great news and see your netgear doctor is problems persist. 


Thank you :)

I'll see how it goes.

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  Reply # 754087 31-Jan-2013 20:51 Send private message

I had the same problem with the same modem. Tried the latest firmware & it didn't help.
About a month ago. The firm I was working for got another N300 (same modem) and the 2nd one worked fine.
Interestingly the 2nd modem was a different hardware revision (v3?) and the ports were arranged differently...so maybe there is an issue with earlier revisions

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  Reply # 754107 31-Jan-2013 21:58 Send private message

Dairyxox: I had the same problem with the same modem. Tried the latest firmware & it didn't help.
About a month ago. The firm I was working for got another N300 (same modem) and the 2nd one worked fine.
Interestingly the 2nd modem was a different hardware revision (v3?) and the ports were arranged differently...so maybe there is an issue with earlier revisions


I somewhat discounted that theory as mine was working fine when living in Auckland connected to vf red network and only had the problem when I moved to Christchurch but initially I had no issues until I moved the location of the modem as I had the sky guy who installed my multi room wire the jack with the dedicated pair we have for adsl in the house. We do have a master filter however I need to check if this jack point was wired off the outlet in the roof space as I had requested or simply tap off the cable in the roof space.

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  Reply # 754110 31-Jan-2013 22:00 Send private message

So I'm split 50 50 over the encapsulation setting issue vs wiring

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