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Topic # 113942 2-Feb-2013 09:52 Send private message

Hi all,

I wasn't quite sure what forum to put this in but as the problem has just started since I switched from Orcon to Telecom  I put it here.

Yesterday I was switched over from Orcon after 12 years to Telecom BB plan.  All went well  and was switch at 4.00PM yesterday.  Arrived home saw my 2Talk line was dead, Put in the new 1st DNS address  of 122.56.237.1 and it call came on line.

However after diner my wife said she could not access the net for email or web.  I was watching iSky at the time and it was fine and the 2Talk line was OK.  I default the  Dynalink router reset the WiFi info all was well but about 30 minutes it happened again.   I pined it down to the PAP2T doing some sort of registration time of 35 minutes .  If I turned off the PAP2T over nite the internet was fine.  I changed the DNS to  the second entry of 210.55.111.1  same problem then 210.48.65.2 same problem .  Tried DHCP  same issue.  Never had any problems with this on Orcon.

Is there something that Telecom's setup that does not like foreign  VOIP setups.

It's not a biggy as I will just turn it off and reroute all calls on my home PBX to the Telecom line as the only reason I got this back in 2008 was to call my daughter in Jamaica cheap (back in NaZ now) , make NZ cell fone calls  and to have a play with VOIP.. 

Any suggestions??

Thanx in advance..




Regards,

Old3eyes

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  Reply # 754723 2-Feb-2013 10:19 Send private message

There won't be anything special kicking you off since you're using a VoIP stack.

Do you know if you were on a LLU connection (ie Exchange fed and using Orcon's gear) to now being on Telecom.  Perhaps the jumper installation they did when they switched you over just wasn't done properly enough.  Do you hear anything on the line like static / noise when listening to the dial tone?

Did you get one of the free Telecom Technicolor 582N routers?  They are pretty solid these days as it could be an incompatibility between the Dynalink and the Chorus line you're now on if you were LLU before.. Then if that's the case a firmware upgrade may be worth it if there is one for the Dynalinks.

Could be line issues, or could be your modem.

Happy to run a line test if you email me "pl at telecom dot co dot nz"

Otherwise it could be my cunning "lets kick off old3eyes since I don't like him" script that drops your line just because I'm evil that way..... No wait..... That was supposed to be secret :)




I work for Telecom, but as always my views are my own.

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  Reply # 754740 2-Feb-2013 11:07 Send private message

Follow up with Peter. It could be that the type of connection changed. Ate you using correct settings in the modem for ADSL/ADSL2?

Do you have a master splitter installed?






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  Reply # 754823 2-Feb-2013 17:55 Send private message

Hi all.

I am connected to the local Pt Chev cabinet about 700 meters up the road. With Orcon I have used this circuit on LLU when I was in Papatoetoe and on Telecom resale since moving to Pt Chev 2.5 yeas ago. When I moved in here I rewired the place with CAT 5 but not using a centralizes filter as all worked well. Theres a grand total of two filters here as I use a PBX system internally. From a Broadband perspective speed wize it's about the same locally with 14.5Mbits down and 800Kbits up Internationally it's about 8Mbits to California so I don't think the problem is here..

I am using a Dynalink RTA1025W for the past 24 months. My next step was to go down to St Lukes and buy a Technicolor modem but I suspect that won't help.

Now Peter if I could get one of those nice Cisco IP fones that some of your people I work with have doing  GVC2 testing I would be happy but it keeps falling on deaf ears when I suggest itWink




Regards,

Old3eyes

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  Reply # 754827 2-Feb-2013 18:22 Send private message

Voice Connect is a gen-i business product that's only delivered over HSNS at present so a phone won't be any use!


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  Reply # 754829 2-Feb-2013 18:26 Send private message

Since you don't use filters and run a PBX could it possibly be interfering with the connection (probably). Post your modem DSL stats.




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  Reply # 754831 2-Feb-2013 18:34 Send private message

When you signed up to broadband normally you would get a free modem with the 12 month term. I would ring back and ask where the modem is IMHO. Having star wiring with no master filter is deadly to broadband speeds. As I like you say.. inline filters give you ok speeds and a master filter will give you great speeds. Feel free to email me your line. But I would guess some of the issues are from the modem, the others are from not having a master filter.




I work for Telecom, but as always my views are my own.



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  Reply # 754939 3-Feb-2013 08:54 Send private message

Here is my Router stats.

Current DSL line status is displayed as the below.

Mode: ADSL_2plus
Traffic Type: ATM
Status: Up
Link Power State: L0

Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (0.1 dB): 122 135
Attenuation (0.1 dB): 90 40
Output Power (0.1 dBm): 185 122
Attainable Rate (Kbps): 19992 1013

As I said . Broadband speed is not an issue and never has been. Connection is rock solid with the PAP2T turned off.

I'll bring home a managed switch this week from work and see what the PAP2T is sending out at 35 minutes,, I'll also take the PAP2T to work and try it there on one of our Telecom ADSL lines and see what happens..

If all else fails I'll install as master filter and go from there..




Regards,

Old3eyes

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  Reply # 754942 3-Feb-2013 09:13 Send private message

Ok, so if I read it correctly at this point you will do your own stuff and let us know if you indeed need anything else?






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  Reply # 755079 3-Feb-2013 14:53 Send private message

freitasm: Ok, so if I read it correctly at this point you will do your own stuff and let us know if you indeed need anything else?


Yes that's about it at this point.  I'll keep you posted.  




Regards,

Old3eyes

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  Reply # 755513 4-Feb-2013 13:10 Send private message

old3eyes:
freitasm: Ok, so if I read it correctly at this point you will do your own stuff and let us know if you indeed need anything else?


Yes that's about it at this point.  I'll keep you posted.  


I would hope considering your day job you should be fine to do the internal wiring job.

I've sent you an email with the line check details, overall you have a good line and nothing here particularly bad but you could get a better sync rate considering you're only 200 meters from the cabinet and with an Attenuation of 9db.  Plus the Attainable (20mb) vs Actual (16mb) tends to be a giveaway a master splitter would be good.

Other than that your line looks good.

It could be your router being stupid and I would try getting the Telecom supplied router rather than using your RTA1375W.  You should have been sent one for free when you signed up for it unless you expressly asked not to get one, the Technicolor 582N's are pretty solid these days.




I work for Telecom, but as always my views are my own.



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  Reply # 755686 4-Feb-2013 17:27 Send private message

plambrechtsen:
old3eyes:
freitasm: Ok, so if I read it correctly at this point you will do your own stuff and let us know if you indeed need anything else?


Yes that's about it at this point.  I'll keep you posted.  


I would hope considering your day job you should be fine to do the internal wiring job.

I've sent you an email with the line check details, overall you have a good line and nothing here particularly bad but you could get a better sync rate considering you're only 200 meters from the cabinet and with an Attenuation of 9db.  Plus the Attainable (20mb) vs Actual (16mb) tends to be a giveaway a master splitter would be good.

Other than that your line looks good.

It could be your router being stupid and I would try getting the Telecom supplied router rather than using your RTA1375W.  You should have been sent one for free when you signed up for it unless you expressly asked not to get one, the Technicolor 582N's are pretty solid these days.


Thanx Peter.

I have ordered one and will see.   I got your email thanx and found the support trail back in 2008  that you mentioned.  Gee that was along time ago in tech world as that product is way obsolete now..Sealed




Regards,

Old3eyes



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  Reply # 756465 6-Feb-2013 10:11 Send private message

Hopefully this is the final solution. It was the Dynalink router.

Many thanx Peter for your input. I got the Telecom TG582n and now I have broadband in Technicolor and stereo sound. Have just done some download stress tests on it with an international speed of between 10 ~ 13.5 Mbits with a 1.6Gig file no problems at all. Even the PAP2T now works without killing the internet every 35 minutes.

The fact that the old Dynalink seemed to have worked fine for the past 2 years on Orcon there must have been something it didn't like when switch to Telecom. Come to think of it I bought it 2 years ago for my house in Tauranga but it would not sync to the ADSL so I left the old Telecom 2Wire modem in place and used it at home.

I've still got to put in the master filter in the next week or two when I find a suitable box to put it in..

Edit: The only thing I forgot to do was reboot my TiVo to get the new gateway address. 




Regards,

Old3eyes



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  Reply # 766311 20-Feb-2013 11:19 Send private message

An update to this. While the new Technicolor boxed fixed my problems and yes I did put in a master filter that gave me all of .6Meg speed boost I am finding that I lose all Internet connection about every 3 ~ 4 days at random times. It was OK this morning at about 9.00 but dead sometime between then and 11.00am. When I log into the router it say "trying" but never succeeds and a power reset is required. Will look at buying the TP Link model suggested in another thread to another user and see what happens..




Regards,

Old3eyes

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  Reply # 766330 20-Feb-2013 11:52 Send private message

old3eyes: An update to this. While the new Technicolor boxed fixed my problems and yes I did put in a master filter that gave me all of .6Meg speed boost I am finding that I lose all Internet connection about every 3 ~ 4 days at random times. It was OK this morning at about 9.00 but dead sometime between then and 11.00am. When I log into the router it say "trying" but never succeeds and a power reset is required. Will look at buying the TP Link model suggested in another thread to another user and see what happens..


I've just kicked off another line test to run for 24 hours.

Last status change 2/19/13 3:39 PM

Was when your line last had a change from you restarting the modem itself.  So the physical line has been up since then, perhaps it could be a dodgy router.  That can happen (but unlikely!)

I'll email you offline (or you flick me an email) with the results of the 24 hour test.  See if there is anything untoward. But your line is looking pretty good and the distance from the cabinet looks about right to where the cabinet is.




I work for Telecom, but as always my views are my own.



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  Reply # 766363 20-Feb-2013 12:35 Send private message

Thanx Peter.

I checked the line about 30 minutes after posting here and it was back on line again.. ( I use the 2Talk account to tell me when things are off / on line)




Regards,

Old3eyes

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