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16388 posts

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Vodafone NZ

  Reply # 756320 5-Feb-2013 21:32 Send private message

CEO of Telecom could not even tell Chorus what to do




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  Reply # 756385 6-Feb-2013 05:27 Send private message

Do you still pay the regular price for this type of service? I would ask for a discount given that Telecom know about the capacity limitations.



282 posts

Ultimate Geek


  Reply # 756422 6-Feb-2013 08:27 Send private message

Yeah that's one of our plans, to ask for a refund. When we were on the phone yesterday, they kept transfering us to different departments... technical to sales, sales to technical, technical to etc etc.. no one could help us. One person said they would check with their Supervisor and ring back... nope.




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  Reply # 756424 6-Feb-2013 08:31 Send private message

1080p: Do you still pay the regular price for this type of service? I would ask for a discount given that Telecom know about the capacity limitations.


How can you ask for a discount for a service that has no SLA or QoS?

I don't get discounted fuel for sitting in a traffic jam




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  Reply # 756429 6-Feb-2013 08:47 Send private message

Telecom don't get a discount from Chorus either.

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  Reply # 756430 6-Feb-2013 08:48 Send private message

johnr: I don't get discounted fuel for sitting in a traffic jam

But you do pay less for a lower octane!

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  Reply # 756434 6-Feb-2013 08:53 Send private message

Behodar:
johnr: I don't get discounted fuel for sitting in a traffic jam

But you do pay less for a lower octane!


My bike has to have min 95 octane and my registration for the bike is not cheaper sitting in traffic




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Biddle Corp
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  Reply # 756435 6-Feb-2013 08:54 Send private message

1080p: Do you still pay the regular price for this type of service? I would ask for a discount given that Telecom know about the capacity limitations.


On a best effort service that has absolutely no SLA?

The Commerce Commission requirements for BUBA and EUBA internet are to deliver a best effort service with an average of 45kbps per user measured over a 15 minute period. If an end user can prove that their connection doesn't meet this then they should be complaining to the Commerce Commission.

On the other hand if it does meet this requirement as far as they're concerned there is nothing wrong with your connection and ultimately there is no case.


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  Reply # 756438 6-Feb-2013 09:03 Send private message

hamisht: Yeah that's one of our plans, to ask for a refund. When we were on the phone yesterday, they kept transfering us to different departments... technical to sales, sales to technical, technical to etc etc.. no one could help us. One person said they would check with their Supervisor and ring back... nope.


My advice would be to be very careful with what you ask for and how you ask for it. You could end up like the guy on here from a few months ago that was told by an ISP (who doesn't need to be named in this thread) to find another ISP. This isn't an unheard of scenario these days, and you'll find yourself then hunting around for another ISP that will deliver you the exact same performance.

Telecom can't fix this issue. Chorus can't fix this issue immediately either - the issue will be fixed with the RBI cabinet, and the wireless RBI product will also deliver you coverage. Like many NZers who are in exacylt the same situation you've basically just got to wait patiently until these upgrades occur.

You probably also don't appreciate this comment, but I know for a fact in hindsight there are people at Chorus/Telecom who do regret ever deciding to deploy the Conklin's to deliver broadband to tens of thousands of rural people who would have never had it otherwise. I don't think anybody invisiged the issues it would create going forward once backhaul capacity restraints started to occur. While you probably don't regard yourself as lucky, there are still plenty of people who don't have access to any form of broadband other than dialup.

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  Reply # 756441 6-Feb-2013 09:15 Send private message

sbiddle:
hamisht: Yeah that's one of our plans, to ask for a refund. When we were on the phone yesterday, they kept transfering us to different departments... technical to sales, sales to technical, technical to etc etc.. no one could help us. One person said they would check with their Supervisor and ring back... nope.


My advice would be to be very careful with what you ask for and how you ask for it. You could end up like the guy on here from a few months ago that was told by an ISP (who doesn't need to be named in this thread) to find another ISP. This isn't an unheard of scenario these days, and you'll find yourself then hunting around for another ISP that will deliver you the exact same performance.

Telecom can't fix this issue. Chorus can't fix this issue immediately either - the issue will be fixed with the RBI cabinet, and the wireless RBI product will also deliver you coverage. Like many NZers who are in exacylt the same situation you've basically just got to wait patiently until these upgrades occur.

You probably also don't appreciate this comment, but I know for a fact in hindsight there are people at Chorus/Telecom who do regret ever deciding to deploy the Conklin's to deliver broadband to tens of thousands of rural people who would have never had it otherwise. I don't think anybody invisiged the issues it would create going forward once backhaul capacity restraints started to occur. While you probably don't regard yourself as lucky, there are still plenty of people who don't have access to any form of broadband other than dialup.


if isp's had a seperate service for these conklins everything would be fine.  like not allowing large caps etc.


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  Reply # 756445 6-Feb-2013 09:22 Send private message

mercutio:
sbiddle:
hamisht: Yeah that's one of our plans, to ask for a refund. When we were on the phone yesterday, they kept transfering us to different departments... technical to sales, sales to technical, technical to etc etc.. no one could help us. One person said they would check with their Supervisor and ring back... nope.


My advice would be to be very careful with what you ask for and how you ask for it. You could end up like the guy on here from a few months ago that was told by an ISP (who doesn't need to be named in this thread) to find another ISP. This isn't an unheard of scenario these days, and you'll find yourself then hunting around for another ISP that will deliver you the exact same performance.

Telecom can't fix this issue. Chorus can't fix this issue immediately either - the issue will be fixed with the RBI cabinet, and the wireless RBI product will also deliver you coverage. Like many NZers who are in exacylt the same situation you've basically just got to wait patiently until these upgrades occur.

You probably also don't appreciate this comment, but I know for a fact in hindsight there are people at Chorus/Telecom who do regret ever deciding to deploy the Conklin's to deliver broadband to tens of thousands of rural people who would have never had it otherwise. I don't think anybody invisiged the issues it would create going forward once backhaul capacity restraints started to occur. While you probably don't regard yourself as lucky, there are still plenty of people who don't have access to any form of broadband other than dialup.


if isp's had a seperate service for these conklins everything would be fine.  like not allowing large caps etc.



In the real world that would be logical - but then you'd have all the uneconomic rural people (who we already subsidise telecommunications services for and expect the exact same service and pricing as a metropolitan user) jumping up and down and complaining.

While they don't realise it, every NZer now on a EUBA connection should be thanking Chorus for not enforcing the Commerce Commission regulated 45kbps offering on EUBA, Broadband in NZ would be a lot worse right now if that dimensioning was in place.


 

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  Reply # 756449 6-Feb-2013 09:25 Send private message

sbiddle:
mercutio:
sbiddle:
hamisht: Yeah that's one of our plans, to ask for a refund. When we were on the phone yesterday, they kept transfering us to different departments... technical to sales, sales to technical, technical to etc etc.. no one could help us. One person said they would check with their Supervisor and ring back... nope.


My advice would be to be very careful with what you ask for and how you ask for it. You could end up like the guy on here from a few months ago that was told by an ISP (who doesn't need to be named in this thread) to find another ISP. This isn't an unheard of scenario these days, and you'll find yourself then hunting around for another ISP that will deliver you the exact same performance.

Telecom can't fix this issue. Chorus can't fix this issue immediately either - the issue will be fixed with the RBI cabinet, and the wireless RBI product will also deliver you coverage. Like many NZers who are in exacylt the same situation you've basically just got to wait patiently until these upgrades occur.

You probably also don't appreciate this comment, but I know for a fact in hindsight there are people at Chorus/Telecom who do regret ever deciding to deploy the Conklin's to deliver broadband to tens of thousands of rural people who would have never had it otherwise. I don't think anybody invisiged the issues it would create going forward once backhaul capacity restraints started to occur. While you probably don't regard yourself as lucky, there are still plenty of people who don't have access to any form of broadband other than dialup.


if isp's had a seperate service for these conklins everything would be fine.  like not allowing large caps etc.



In the real world that would be logical - but then you'd have all the uneconomic rural people (who we already subsidise telecommunications services for and expect the exact same service and pricing as a metropolitan user) jumping up and down and complaining.

While they don't realise it, every NZer now on a EUBA connection should be thanking Chorus for not enforcing the Commerce Commission regulated 45kbps offering on EUBA, Broadband in NZ would be a lot worse right now if that dimensioning was in place.


 


I'd rather have stable 256kbit internet than 32kbit peak with huge pings 2 megabit off peak internet.



282 posts

Ultimate Geek


  Reply # 757044 7-Feb-2013 17:51 Send private message

Well we have cast off the shackles of Telecom and gone Uber. Garranteed 6mbps up and down 24/7. Gone for their 40GB plan and their phone plan.




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Spark NZ

  Reply # 757206 8-Feb-2013 08:28 Send private message

OP Quote: "So we want to try and talk to someone higher up, rather than just someone in India..."

Telecom does not employ anyone in India. The only overseas call centre they have is based in Manila, The Philippines. You will find they speak with a predominantly American sounding accent.

The only way you could possibly find yourself talking to 'an Indian' would be if you got through to a complex technical support person based in Auckland (this is in New Zealand). Telecom employs New Zealanders from diverse ethnic backgrounds these days, including India.

Ironically for you in this situation, if you did find yourself talking to 'an Indian', you were, in fact, already talking to someone higher up.

[Edit: amended punctuation - I am fussy]




The views expressed by me are not necessarily those of my employer Telecom New Zealand

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