1080p: Do you still pay the regular price for this type of service? I would ask for a discount given that Telecom know about the capacity limitations.

johnr: I don't get discounted fuel for sitting in a traffic jam

Behodar:

johnr: I don't get discounted fuel for sitting in a traffic jam

But you do pay less for a lower octane!

1080p: Do you still pay the regular price for this type of service? I would ask for a discount given that Telecom know about the capacity limitations.

hamisht: Yeah that's one of our plans, to ask for a refund. When we were on the phone yesterday, they kept transfering us to different departments... technical to sales, sales to technical, technical to etc etc.. no one could help us. One person said they would check with their Supervisor and ring back... nope.

sbiddle:

hamisht: Yeah that's one of our plans, to ask for a refund. When we were on the phone yesterday, they kept transfering us to different departments... technical to sales, sales to technical, technical to etc etc.. no one could help us. One person said they would check with their Supervisor and ring back... nope.

My advice would be to be very careful with what you ask for and how you ask for it. You could end up like the guy on here from a few months ago that was told by an ISP (who doesn't need to be named in this thread) to find another ISP. This isn't an unheard of scenario these days, and you'll find yourself then hunting around for another ISP that will deliver you the exact same performance.

Telecom can't fix this issue. Chorus can't fix this issue immediately either - the issue will be fixed with the RBI cabinet, and the wireless RBI product will also deliver you coverage. Like many NZers who are in exacylt the same situation you've basically just got to wait patiently until these upgrades occur.

You probably also don't appreciate this comment, but I know for a fact in hindsight there are people at Chorus/Telecom who do regret ever deciding to deploy the Conklin's to deliver broadband to tens of thousands of rural people who would have never had it otherwise. I don't think anybody invisiged the issues it would create going forward once backhaul capacity restraints started to occur. While you probably don't regard yourself as lucky, there are still plenty of people who don't have access to any form of broadband other than dialup.

mercutio:

sbiddle:

hamisht: Yeah that's one of our plans, to ask for a refund. When we were on the phone yesterday, they kept transfering us to different departments... technical to sales, sales to technical, technical to etc etc.. no one could help us. One person said they would check with their Supervisor and ring back... nope.

My advice would be to be very careful with what you ask for and how you ask for it. You could end up like the guy on here from a few months ago that was told by an ISP (who doesn't need to be named in this thread) to find another ISP. This isn't an unheard of scenario these days, and you'll find yourself then hunting around for another ISP that will deliver you the exact same performance.

Telecom can't fix this issue. Chorus can't fix this issue immediately either - the issue will be fixed with the RBI cabinet, and the wireless RBI product will also deliver you coverage. Like many NZers who are in exacylt the same situation you've basically just got to wait patiently until these upgrades occur.

You probably also don't appreciate this comment, but I know for a fact in hindsight there are people at Chorus/Telecom who do regret ever deciding to deploy the Conklin's to deliver broadband to tens of thousands of rural people who would have never had it otherwise. I don't think anybody invisiged the issues it would create going forward once backhaul capacity restraints started to occur. While you probably don't regard yourself as lucky, there are still plenty of people who don't have access to any form of broadband other than dialup.

if isp's had a seperate service for these conklins everything would be fine.  like not allowing large caps etc.

sbiddle:

mercutio:

sbiddle:

hamisht: Yeah that's one of our plans, to ask for a refund. When we were on the phone yesterday, they kept transfering us to different departments... technical to sales, sales to technical, technical to etc etc.. no one could help us. One person said they would check with their Supervisor and ring back... nope.

My advice would be to be very careful with what you ask for and how you ask for it. You could end up like the guy on here from a few months ago that was told by an ISP (who doesn't need to be named in this thread) to find another ISP. This isn't an unheard of scenario these days, and you'll find yourself then hunting around for another ISP that will deliver you the exact same performance.

Telecom can't fix this issue. Chorus can't fix this issue immediately either - the issue will be fixed with the RBI cabinet, and the wireless RBI product will also deliver you coverage. Like many NZers who are in exacylt the same situation you've basically just got to wait patiently until these upgrades occur.

You probably also don't appreciate this comment, but I know for a fact in hindsight there are people at Chorus/Telecom who do regret ever deciding to deploy the Conklin's to deliver broadband to tens of thousands of rural people who would have never had it otherwise. I don't think anybody invisiged the issues it would create going forward once backhaul capacity restraints started to occur. While you probably don't regard yourself as lucky, there are still plenty of people who don't have access to any form of broadband other than dialup.

if isp's had a seperate service for these conklins everything would be fine.  like not allowing large caps etc.

In the real world that would be logical - but then you'd have all the uneconomic rural people (who we already subsidise telecommunications services for and expect the exact same service and pricing as a metropolitan user) jumping up and down and complaining.

While they don't realise it, every NZer now on a EUBA connection should be thanking Chorus for not enforcing the Commerce Commission regulated 45kbps offering on EUBA, Broadband in NZ would be a lot worse right now if that dimensioning was in place.