Hi,

I have been Telecom broadband since arriving from Australia in early 2008. The service and speed has been great up till 8 weeks ago when I switched to the 500Gig plan. ( I have 3 kids. 2 are teenagers who are constantly on the net) Since the change my connection speed has dropped from 2.1Meg to 1.4 Meg, even though there have been no changes to the line attenuation and SNR.

I logged this as a fault with Xtra, who have had a tech out to check for any issues from the property to the exchange, via the cabinet that I am connected to. According to them, no fault has been found.
I have had the master splitter/filter changed as well as the wiring (CAT6) at my expense all to no avail.
We have tried 3 different modems (Vigor and Netgear) with no change and all 3 show exactly the same line attenuation of 15dB and 8dB. Interleave is off.

Basically everything has been covered, checked and rechecked with no success.
My concern is that been on a 500Gig plan, I am now in a high usage pool like the good old Big Time plan, or somehow my speed is being artificially throttled.

I have been on ADSL since late 1999 and having been through all the initial teething issues of early broadband, I am confident in my knowledge of ADSL problem solving skills.

Any suggestions or feedback will be appreciated.

Regards

Mark

PS I did reboot the modem!