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Forums › Telecom New Zealand, XT Network, Yahoo!Xtra › Guy said we'd receive a confirmation txt in 10 days of connection date, but we've heard nothing since then.


184 posts

Master Geek
Topic # 114122 9-Feb-2013 11:39 Send private message

Hi there.

on the week of the 21st we had a door to door salesman from Telecom offering us 500gb pm for $119.

We accepted the deal, and signed the papers.

 

My father officially confirmed it on Saturday the 26th.



The salesman said we'd be informed by txt message in about ten days with our connection date etc, because they first had to contact our current ISP first (Slingshot)

Well it's been more then 10 days, about 3 weeks now and we've heard nothing more from Telecom and we still have Slingshot as our ISP.

Does anybody here know how to check up the progress on things?

 

Thanks

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BDFL
43707 posts

Uber Geek

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  Reply # 758647 9-Feb-2013 11:41 Send private message

Didn't you get a copy of the signed contract, ref number, anything?





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184 posts

Master Geek
  Reply # 758649 9-Feb-2013 11:51 Send private message

freitasm: Didn't you get a copy of the signed contract, ref number, anything?


Yip, got a copy of a contract here (Yellow Paper)

but no ref number as far as I can see

897 posts

Ultimate Geek

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Telecom NZ
  Reply # 758664 9-Feb-2013 12:59 Send private message

Have you tried ringing 123 and see what the story is? They should be able to track it via your phone number.




I work for Telecom, but as always my views are my own.

981 posts

Ultimate Geek
  Reply # 758693 9-Feb-2013 14:34 Send private message

plambrechtsen: Have you tried ringing 123 and see what the story is? They should be able to track it via your phone number.


lol

Yup, pick up the phone. Call the company you made a deal with. Why post here?




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Common misconceptions.

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