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Topic # 114204 12-Feb-2013 00:23 Send private message

We were discussing it in the office today,
Is it time for telecom to bring its email services back in-house rather than outsourcing it?

There have been ongoing issues with yahoo mail for a number of years - not just for telecom customers.
I am not an expert on hacking (dyslexics dont make good programmers) but as I understand, the vunerability in the yahoo webmail service has been around for a number of months, and it appears yahoo hadnt fixed the issue on webmail.xtra.co.nz

Among other things - random / arbitrary disabled pop3 access, mailbox / account migration restrictions, etc

Personally I think it might be time to go back in-house, or at least give a flirtatious wink to the gmail wholesale sales people, or perhaps go as far as showing them some leg too.

What do you guys think?




Ray Taylor
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  Reply # 759845 12-Feb-2013 00:33 Send private message

If Telecom wanted to really help their customers they shouldn't offer a mail service that is any way linked to Telecom...





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  Reply # 759866 12-Feb-2013 07:38 Send private message

Agreed. You get the feeling like yahoo treats nz/telecom like some 3rd world country bumpkin. If they managed their own email servers this stuff would have been likely patched ages ago.

As mentioned above the pop block is another bone of contention of mine, as its too easy to misuse/abuse to greif xtra mailboxes. (At least microsoft is moving away from pop with win8, but you still get the feeling people will be clinging to its late remnants in 8 years time.)

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  Reply # 759869 12-Feb-2013 08:01 Send private message

what really needs to happen is email porting between ISPs !
like with cellular numbers.


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  Reply # 759876 12-Feb-2013 08:40 Send private message

Zeon: If Telecom wanted to really help their customers they shouldn't offer a mail service that is any way linked to Telecom...


Isn't that exactly what they did??  Yahoo is not a part of Telecom NZ..




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  Reply # 759877 12-Feb-2013 08:44 3 people support this post Send private message

I reckon ISPs need to say "find your own email because we don't offer it". Let the ISP provide connectivity. Let the customer source their own email from the many options available. ISP email is the devil, whether outsourced or not.

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  Reply # 759878 12-Feb-2013 08:46 One person supports this post Send private message

gehenna: I reckon ISPs need to say "find your own email because we don't offer it". Let the ISP provide connectivity. Let the customer source their own email from the many options available. ISP email is the devil, whether outsourced or not.


+1; no other answer required, this thread is over ;-) 

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  Reply # 759890 12-Feb-2013 09:07 Send private message

Agree.

There was probably a place for it way back when the internet was much younger 10-15 years ago (or more) and people didn?t really understand what email was. Having your isp provide your email meant you got to speak to somebody to help you set it up and talk you through how it worked (i.e. you can phone your ISP to get them to talk you through pop settings, webmail interface etc but good luck finding that level of person to person support from hotmail.com)

But now most people have a basic understanding of how to do these things so it is just unnecessary. The only reason ISPs continue to offer it I suspect is because they have a lot of customers using it and it stops them from leaving (if you were a small business with your xtra email address plastered on the side of your van, on your business cards, letter headings etc etc then it will be a very expensive process to switch email providers)

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  Reply # 759899 12-Feb-2013 09:21 Send private message

gehenna: I reckon ISPs need to say "find your own email because we don't offer it". Let the ISP provide connectivity. Let the customer source their own email from the many options available. ISP email is the devil, whether outsourced or not.


Won't happen. Provides lock in for the ISP. Much harder for a customer to move if they are using your Email address.

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  Reply # 759901 12-Feb-2013 09:25 Send private message

YadaMe:
gehenna: I reckon ISPs need to say "find your own email because we don't offer it". Let the ISP provide connectivity. Let the customer source their own email from the many options available. ISP email is the devil, whether outsourced or not.


Won't happen. Provides lock in for the ISP. Much harder for a customer to move if they are using your Email address.


Yes. I have friends who will never change their ISP due to being locked to their email address. I have tried to tell them to swap to an independent email provider but the response is that it is too hard...




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  Reply # 759902 12-Feb-2013 09:25 Send private message

Yes I suggested it was time for the link to be severed.

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  Reply # 759907 12-Feb-2013 09:36 Send private message

raytaylor: Personally I think it might be time to go back in-house, or at least give a flirtatious wink to the gmail wholesale sales people,

How many ISP's in NZ use gmail at this time? I have not heard of any. My guess was gmail is positioned as a premium product because it comes with a word processor etc, etc (equivalent to a Live subscription). The usual commercial rate is $50 per user per year for each paid app users added iirc. Much less on a deal but still a premium product.

Are there any ISP's in the US using gmail standalone without apps etc? I am aware that Google was offering an ISP service a while ago but do not know if that continued.

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  Reply # 759976 12-Feb-2013 11:28 Send private message

You can't help but wonder whether if Telecom had stuck with the Xtra/MSN alliance, whether there may not have been an option to have had Xtra email managed as a Hotmail/Live service.

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  Reply # 759984 12-Feb-2013 11:34 Send private message

Yahoo is such a horrible system to use anyway. They should just run it in house, it would be a much nicer experience for customers.




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  Reply # 760040 12-Feb-2013 13:06 Send private message

Would anyone with a yahoo.co.nz email have been affected/need to change their password or is this just isolated to Telecom email addresses?

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  Reply # 760050 12-Feb-2013 13:22 Send private message

Its time for ISPs to stop providing free email. But I think they do it, because it means it is harder to change ISP, otherwise you lose your email address. So no real sympathy for ISPs on this one.
Also their head said that people need to change their email passwords once a month. Who does that? I have so many passwords for so many things, that it would probably take a full days works changing all those passwords every month. They need to come up with a more robust system than passwords I think. That is the multi billion dollar idea, getting rid of passwords, with some for of universal system. And no, facebook is not the solution as was found out recently when they had a glitch, but it could be a clue to the solution.

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