I Connected successfully with HD.net.nz, and they have provided excellent service.
Days later I was disconnected by Chorus due to an "Abandonment?" Order being sent by Telecom to Chorus.
Chorus did their part by sending an email to HD.net but unfortunately this was not picked up at HD.net as this is not a normal procedure.
There was no need for Telecom to send this Order, To my understanding it is not normal process, so why would they do it?
Who is able to schedule this order? or is it automatic after a connection transfer?
Is there anyone out there with porting knowledge, that can quote the procedure or the rules?
Has anyone experienced the same issue?