For me my little peeve, and only being effect by 10 odd obvious spam, which means nothing to me.
It's the way Telecom publicly deals with it. I know there has to be the corporate responsibility about keeping confidence in the service. Playing down the severity of it. But there is a fine line between disclosure and just putting out a load of rubbish our to your customer base and not really informing them, which is not taking real responsibility for the issue.
Like reporting the Symptom of the issue which IMHO does not really inspire people in any way to take action.
"Alert: Due to a recent increase in spam and phishing emails remember do not click any links in suspicious emails."
I'd like to see the Truth on the page.
"Alert: Due to the Telecom Yahoo system being compromised by Hackers, Please Urgently change your email address"
I am getting lists of my customers email contacts in CCs, which is proprietary information for many of them, which I am sure competitors would love to get there hands on.
"please immediately mark it as spam and/or junk." how does this help me after the fact, in my case to blacklist my business contacts for future business dealings. ?
"We are aware that some people have received suspicious looking emails from Yahoo! Xtra accounts"
LOL I am sure that Telecom is "Aware" of a lot more than that.
The Front page Headline Reads
Reset Your Xtra Yahoo Password.
A/ If I was an uneducated Xtra user would that inspire me to take any action? Or even suggest there was a issue?
B/ Does it effect me ? Is there any thing wrong? It Just looks like another random headline. What are the issues.
C/ "If your email account has been recently affected by email issues"
Talk about over talking it down, that is really all I am saying. I appreciate Telecom has almost zero to do with this problem they have been lumped with. But if I was a client I would want to know, with a little more Clarity as to what was going on, rather trying to read between the lines of "corporate speak" then have to go off searching the web and looking for Forums like this for the extent of the issue.