Basically I have the $19 value pack from Telecom which I top up $19 exactly to my phone via CC over the website every month, that way there is no wasted $1 every month (from the conventional $20 topups). This way I only pay for what I need/use.
Well this month (my cycle date is the 27th) I checked my usage on the Telecom App for Android and to some surprise I had $0.01 in my account. So I went to the Telecom website (https://store.telecom.co.nz/topup/form) and followed through the steps as I usually do.
I figured seen as I had $0.01 in my account I may as well just topup $18.99 (to make $19).
(This is where the first problem comes into play, as for 6 months in a row now I've topped up exactly $19 each month and have maintained an exact $0 balance. However for some reason the android app showed an extra cent. I didn't look into that too much, as to where it came from as I thought I may have just mis-read it previously, or not paid enough attention). So I went to the link (as shown above) and followed through with the steps as I always have, except this time I decided to topup by $18.99 as I already had 1 cent.
After completing the payment, I see that it's topped up $18.98, for some odd reason. I then used the back button in my browser to double check the form input that I had made, and sure enough there it was, just as I typed; $18.99.
(This is problem number two, the online topup reducing my chosen amount by $0.01).
Already confused by these two previous issues I decided to now check my new balance. To further my confusion my balance now showed $18.98 in my account which means my old $0.01 from "god-knows where" has now disappeared just as it came.
Now, as I said, this isn't a "big issue" as most people just topup using vouchers or using the Telecom answer phone machine, but either way that's no excuse for a misleading and inaccurate usage app, online with a bugged online purchase process.
The main reason that it's annoying is that I now have to topup by $19.02 so that my value pack can renew tonight when I shouldn't have to.
Point of this post: See if any other users are having similar issues and if anyone from Telecom would take their time to take a look into this :)
UPDATE: My balance now shows $18.18, I'm guessing that some money was used to pay for additional data usage? (as I used up all my 500mb.). Although I didn't realise the system would charge me extra usage automatically in debt, I presumed the service would simply shut off (which it actually did).
FURTHER EDIT: I refuse to be passed around Telecom's call centres, so am "hoping" that I can get this issues sorted through someone on here, otherwise I'll use conventional contact methods.