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357 posts

Ultimate Geek
+1 received by user: 97


Topic # 139094 27-Jan-2014 23:22 Send private message

Okay, so this isn't really a big deal in the big picture, but it's quite annoying and it should still be looked into, imho.

Basically I have the $19 value pack from Telecom which I top up $19 exactly to my phone via CC over the website every month, that way there is no wasted $1 every month (from the conventional $20 topups). This way I only pay for what I need/use.

Well this month (my cycle date is the 27th) I checked my usage on the Telecom App for Android and to some surprise I had $0.01 in my account. So I went to the Telecom website (https://store.telecom.co.nz/topup/form) and followed through the steps as I usually do.

I figured seen as I had $0.01 in my account I may as well just topup $18.99 (to make $19).

(This is where the first problem comes into play, as for 6 months in a row now I've topped up exactly $19 each month and have maintained an exact $0 balance. However for some reason the android app showed an extra cent. I didn't look into that too much, as to where it came from as I thought I may have just mis-read it previously, or not paid enough attention). So I went to the link (as shown above) and followed through with the steps as I always have, except this time I decided to topup by $18.99 as I already had 1 cent.

After completing the payment, I see that it's topped up $18.98, for some odd reason. I then used the back button in my browser to double check the form input that I had made, and sure enough there it was, just as I typed; $18.99.

(This is problem number two, the online topup reducing my chosen amount by $0.01).

Already confused by these two previous issues I decided to now check my new balance. To further my confusion my balance now showed $18.98 in my account which means my old $0.01 from "god-knows where" has now disappeared just as it came.

Now, as I said, this isn't a "big issue" as most people just topup using vouchers or using the Telecom answer phone machine, but either way that's no excuse for a misleading and inaccurate usage app, online with a bugged online purchase process.

The main reason that it's annoying is that I now have to topup by $19.02 so that my value pack can renew tonight when I shouldn't have to.

Point of this post: See if any other users are having similar issues and if anyone from Telecom would take their time to take a look into this :)

UPDATE: My balance now shows $18.18, I'm guessing that some money was used to pay for additional data usage? (as I used up all my 500mb.). Although I didn't realise the system would charge me extra usage automatically in debt, I presumed the service would simply shut off (which it actually did).

FURTHER EDIT: I refuse to be passed around Telecom's call centres, so am "hoping" that I can get this issues sorted through someone on here, otherwise I'll use conventional contact methods.

-A




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5575 posts

Uber Geek
+1 received by user: 247

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  Reply # 975672 28-Jan-2014 11:09 One person supports this post Send private message

Have you sent any MMS or accessed voicemail?? The prepay topup system does in my opinion need and upgrade.

1. You can do auto topups on minimum balance or monthly basis.
2. You can store a credit card .
3. You can generate a GST receipt either during topup or afterwards.

Trying to find someone in Telecom to make suggestions to is nearly imposable.




Regards,

Old3eyes



357 posts

Ultimate Geek
+1 received by user: 97


  Reply # 975690 28-Jan-2014 11:22 Send private message

old3eyes: Have you sent any MMS or accessed voicemail?? The prepay topup system does in my opinion need and upgrade.

1. You can do auto topups on minimum balance or monthly basis.
2. You can store a credit card .
3. You can generate a GST receipt either during topup or afterwards.

Trying to find someone in Telecom to make suggestions to is nearly imposable.


I don't send MMSs or access voicemail from my own phone.

Anyway, I'll leave my post up, even if it fades into the mist.

-A




8329 posts

Uber Geek
+1 received by user: 569

Trusted

  Reply # 975774 28-Jan-2014 12:33 Send private message

just pay the $1 and be done with it i reckon. not worth a sweat over it ...

8329 posts

Uber Geek
+1 received by user: 569

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  Reply # 975775 28-Jan-2014 12:34 Send private message

before you use 10.01 mb of casual data then you will need to top up $2 to get the $19 credit to get the pack

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