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3 posts

Wannabe Geek


Topic # 139152 29-Jan-2014 14:50 Send private message

Best 2 out of 3.
How long after I terminate my current services with telecom do I get to attach the current email account to a dialup account so I can continue to use it?
Online chat via your site says the email is dead and gone with the initial termination of services and to keep it I would need to switch to dialup prior to termination.
Your call centre says I have 30 days after termination to do it before it is lost and gone forever.

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BDFL
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  Reply # 976757 29-Jan-2014 15:31 Send private message

Hello... You realise this site is not affiliated with any telco, and Telecom staff may or may not help here on their own time?

If you want the email account then I suggest you call the help desk and get it done as soon as possible.






3 posts

Wannabe Geek


  Reply # 976767 29-Jan-2014 15:42 Send private message

Yes I know this, I have not changed provider yet as I am looking for clarification on this, either from staff themselves who I have seen use this board or other users who have been through the process.

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Wannabe Geek
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  Reply # 977112 30-Jan-2014 09:56 2 people support this post Send private message

Put simply, if you contact Telecom and request the @xtra.co.nz be changed to the correct plan you need, then it wont be disconnected. These dial up plans and costs vary pending which services you are retainingso best check first.
However if you dont contact Telecom and have churned, you may find the service(s) disconnected within 30 days as they wont know what you intend to do.
My advice, get it sorted with all companies to insure you have all your services set up as you intend,  as this will avoid assumptions being made by anyone.  

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