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2 posts

Wannabe Geek
+1 received by user: 1


Topic # 139293 3-Feb-2014 20:22 Send private message

Hi all

I need help and I am not getting anywhere with Telecom Broadband help desk ticket number 2312-1774-6105. Since VSDL installed in December the unit has randomly been disconnecting indicated by all lights except power light going off and then wifi light starts blinking and then broadband light starts blinking and finally goes solid.

This happens randomly through out the day but has good and bad days, for example tonight at least 5 times in one hour then all ok. The best we have had is 3 days and that was after opening the ticket and having the 24hr log done so I thought it had been fixed. 

error log.


DSL connection details


Thanks in advance for your help

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1734 posts

Uber Geek
+1 received by user: 325

Trusted
Spark NZ

  Reply # 979721 3-Feb-2014 21:05 One person supports this post Send private message

Ping me on "pl at telecom.co.nz" with your home phone and any other useful details and I will see what I can do.




I work for Spark, but as always my views are my own.

5 posts

Wannabe Geek


  Reply # 989846 18-Feb-2014 18:00 Send private message

Hi -

I am having the same issues as stated above.
I tried resetting the Router last night with no improvement.

Does anyone have any optimal setup tips for these?
Are there any fixes I should be trying?

Thank you.

48 posts

Geek
+1 received by user: 4


  Reply # 990222 19-Feb-2014 10:44 Send private message

Any updates on what happened? Inquiring mind(s) want to know ;D

122 posts

Master Geek
+1 received by user: 20


  Reply # 990365 19-Feb-2014 12:34 One person supports this post Send private message

toosten: Hi all

I need help and I am not getting anywhere with Telecom Broadband help desk ticket number 2312-1774-6105. Since VSDL installed in December the unit has randomly been disconnecting indicated by all lights except power light going off and then wifi light starts blinking and then broadband light starts blinking and finally goes solid.

This happens randomly through out the day but has good and bad days, for example tonight at least 5 times in one hour then all ok. The best we have had is 3 days and that was after opening the ticket and having the 24hr log done so I thought it had been fixed. 

<snip>

Thanks in advance for your help


Seems pretty straight forward to me somethings wrong with your VDSL modulator/demodulator unit.

In other words, your modems goin tits up, If all the lights are going off expect for the power (Your'e loosing the Wifi light as well?) sounds as if something is causing the modem to fail,

Id probably do thing in this order to see if its anything common:

 - Remove from any power/multiboards it may be plugged into (rare but power starvation does happen)
 - Factory Reset modem
 - Try a singular device on the unit to see if there is something causing it to go nuts (Had a rubbish Dlink once that used to die if I connected a S3 to the wireless)
 - Still happening? Get the modem replaced.



2 posts

Wannabe Geek
+1 received by user: 1


  Reply # 992814 23-Feb-2014 14:51 One person supports this post Send private message

Hi All

The problem seems to have been resolved by replacing the Technicolor modem with a new Huawei modem.

Thanks

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