It seems that it is utterly impossible to get a straight answer, a reasonable estimate or any follow up/customer service. Emails go unanswered, phone calls only have a 50% success rate when wanting to talk to someone (leaving messages never gets a call-back). When we do get any word, we're given false promises and no follow-up as promised.
Does anyone here know where I can go for help? It seems there's a lack of anyone to talk to except for the business hub people.
Thursday May 7th:
Initial call with Spark
They seemed pretty keen
Gave us a timeframe of approximately 3 weeks for up and running
Friday May 8th:
Recieved sign-up forms
Filled in paperwork, and sent back to Spark contact
Thursday May 14th:
Got confirmation back that our application was 'in process'
Thursday May 21st:
Spoke to Spark guy on the phone. I was told that our application was with the 'Fibre Team', and that he had no additional info, other that our application was in the design phase. I asked if Chorus had done their initial site inspection (since I had no knowledge of them being on site), and was told that this had already been performed and our application was close to being past most of the hurdles.
Tuesday June 2:
Requested an update to the status of our connection - No reply
Wednesday June 3:
Managed to speak on the phone to Spark contact
He mentioned that the process was being held up by the consent process
Called our building manager - they had no recieved any contact from Spark or Chorus.
She reported that she was all too happy to sign anything and send it back immedately with no fuss.
Had her fill out an additional consent from based on an old one and sent it to our Spark contact in hopes of speeding things up.
Thursday June 11:
Sent an email to Spark contact hoping to get an update - No reply
Thursday June 18:
Emailed requesting an update - No reply
Monday June 22:
Chorus guy onsite at our new premises
He claims to be doing a site inspection for the floor above our office
Since he was there, we get him to inspect our floor too
We give him another copy of the consent form proactively
Tuesday June 23:
I managed to get Spark contact on the phone.
He reports having Chorus onsite is positive and says he will follow up in the morning and email me back
Wednesday June 24:
No email or contact back from Spark contact
Sent another email to Spark contact, but did not recieve any reply.