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Topic # 93089 14-Nov-2011 09:32 Send private message

One of the guys at work here has joined the darkside and bought a iPhone 4s from Telecom at Silvia Park. Great service he said. But coming from an Android with it's user friendly "My Telecom" icon to check account info he is a little lost on how to do this with the iPhone apart from dialing *333.

Any where I can point him to ??

TIA.




Regards,

Old3eyes

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  Reply # 544994 14-Nov-2011 09:34 Send private message

The Telecom web portal which contains all this info. The Andoid app will no doubt just be be screen scraping this data.


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  Reply # 544998 14-Nov-2011 09:38 Send private message

Bookmark m.telecom.co.nz on the device as that takes you to the Telecom Mobile homepage. From there one of the options is Your Telecom




All opinions are mine and mine alone, and do not represent the opinion of Spark.

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  Reply # 545011 14-Nov-2011 10:05 Send private message

If you bookmark m.telecom.co.nz/yourtelecom this will take you straight to Your Telecom. I believe there is a way to add the bookmark to the main page.



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  Reply # 545026 14-Nov-2011 10:31 Send private message

Thanx folks . I'll pass it on. Look like the same procedure i did for a Winmo 6.1 fone some time ago..




Regards,

Old3eyes



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  Reply # 545031 14-Nov-2011 10:41 Send private message

Hi Akia.

As he didn't have that setup he went to do a password resend and got


"System Error

We are experiencing technical difficulties and cannot complete your request. Please try again later.

Set your Mobile Password"




Regards,

Old3eyes

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  Reply # 545219 14-Nov-2011 15:47 Send private message

Something wrong with the site I suspect. First visit I've ever made says I've entered the incorrect information more than 5 times, try again in 30 mins.

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  Reply # 545222 14-Nov-2011 15:52 Send private message

are you using it over wifi? AFAIk it only works over 3G (but is unmetered so won;t count towards your cap)

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  Reply # 545224 14-Nov-2011 15:57 Send private message

That's correct only works on 3G which is a bit of a pain. I think you can use the consume app with telecom.

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  Reply # 545228 14-Nov-2011 16:00 Send private message

akia: If you bookmark m.telecom.co.nz/yourtelecom this will take you straight to Your Telecom. I believe there is a way to add the bookmark to the main page.


I had problems getting this to work. 

I get a page asking for a password, but, I have no password (being a new telecom customer).

So, I clicked 'request new password', and typed in my number and was sent a code via sms. 

I entered the code, my number, my new password , and it was accepted. 

But when I try to sign on I get this...

"Your session has timed out."


Telecom need an app. This is too difficult. 



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  Reply # 545234 14-Nov-2011 16:10 Send private message

It should work over WiFi or via internet but not natively unless you turn WiFi off, .. Via the internet is how I check our prepay Tsticks . I can currently login and check usage of these Tsticks but if this fault remains then I'm screwed if the password expire as they do....
I get this error on that when I ask for a password reset as well.




Regards,

Old3eyes

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  Reply # 545261 14-Nov-2011 16:54 Send private message

I have put a bookmark on my home screen and it works fine over 3G.
Over wifi it will ask for password so I just don't use it over wifi.

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  Reply # 545487 15-Nov-2011 09:38 Send private message

lxsw20: That's correct only works on 3G which is a bit of a pain. I think you can use the consume app with telecom.


Can't get Consume to work over Wifi or 3G, although it does say in the Help that sometimes it takes up to 3 days for a carrier to process the registration. I signed up on friday.

+1 for an App :-)

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  Reply # 545506 15-Nov-2011 10:08 Send private message

old3eyes: It should work over WiFi or via internet but not natively unless you turn WiFi off, .. Via the internet is how I check our prepay Tsticks . I can currently login and check usage of these Tsticks but if this fault remains then I'm screwed if the password expire as they do....
I get this error on that when I ask for a password reset as well.


Passwords should reset only once every year as long as it's longer than 6 chars, if you PM me your mobile number, your Sim Card number (so I can prove your who you say you are) and a desired password I can set it directly.

There could be an issue with your account too (which you get an error after you have successfully logged in with your password), which I know how to get resolved as well.




I work for Telecom, but as always my views are my own.



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  Reply # 545513 15-Nov-2011 10:18 Send private message

plambrechtsen:
old3eyes: It should work over WiFi or via internet but not natively unless you turn WiFi off, .. Via the internet is how I check our prepay Tsticks . I can currently login and check usage of these Tsticks but if this fault remains then I'm screwed if the password expire as they do....
I get this error on that when I ask for a password reset as well.


Passwords should reset only once every year as long as it's longer than 6 chars, if you PM me your mobile number, your Sim Card number (so I can prove your who you say you are) and a desired password I can set it directly.

There could be an issue with your account too (which you get an error after you have successfully logged in with your password), which I know how to get resolved as well.


It looks like for some reason the reset password link in http://m.telecom.co.nz/yourtelecom is broken. You can still reset it if you go to https://mobile.xtra.co.nz/pwm/newpassword ..

I can still login in to all my Telecom devises via the "yourtelecom" link on line..




Regards,

Old3eyes

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  Reply # 545524 15-Nov-2011 10:34 Send private message

old3eyes:It looks like for some reason the reset password link in http://m.telecom.co.nz/yourtelecom is broken. You can still reset it if you go to https://mobile.xtra.co.nz/pwm/newpassword ..

I can still login in to all my Telecom devises via the "yourtelecom" link on line..


If you wanted to set your check your usage using your browser you need to go to: http://sphone.telecom.co.nz/mobileonliness

If you wanted to check via your mobile using the reduced "mobile browser aware version" you go to:
http://m.telecom.co.nz/yourtelecom

The mobile.xtra.co.nz is a legacy system which only supports CDMA handsets (not XT, if you put a XT number in there it will tell you "sorry your phone is not a Telecom Phone") and shouldn't be used if you wanted to check any of your services.  It's going to get switched off very shortly, so I would only use one of the two links above, depending on what you need.





I work for Telecom, but as always my views are my own.

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