My Telecom ADSL connection is extremely slow, with the download speed currently sitting at 384kbit/s, (often dropping to around 250), and the upload speed at 160. Rebooting the modem (Thomson ST5x6v6) will sometimes bring the down speed up temporarily, but never above 480kb. The modem connection stats are below:
I live in Clarks Beach, and recently typed my address into the Chorus Service Availability Tool and noticed that half the area (including my street), was covered by a new VDSL2 cabinet, only completed last month:
I assume that having a cabinet close by would eliminate any issues caused by distance, and when I contacted Telecom, they said my line speed was good. It now certainly looks like the problem is caused by the house wiring.
This house is fitted with an alarm system (left unplugged and never used), which is apparently wired in to the phone line at one of the jack points, but I’m not sure which wires to pull to disconnect it. All phones and the modem are connected to a filter, and I have tried connecting the modem to other jack points, without any improvement.
Could the alarm be affecting the speed that heavily, even though it is not even plugged into the power? If not, what else could be causing this? Would greatly appreciate any suggestions.