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Topic # 107033 5-Aug-2012 22:07 Send private message

The notification emails seems to have sprouted a lot of links recently. There used to be one to see the topic, and one to unsubscribe. They were simple, functional, and easy to find your way around, click the first link to see the topic, the second to stop getting them.

These days there are around 13 links in the emails. Related threads, the geekzone pricing thing (not sure what's wrong with pricespy), jobs, subscriptions, etc.

Can I suggest the links ease up a bit? Maybe even just remove the related threads?




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  Reply # 668018 5-Aug-2012 22:33 Send private message

timmmay: The notification emails seems to have sprouted a lot of links recently. There used to be one to see the topic, and one to unsubscribe. They were simple, functional, and easy to find your way around, click the first link to see the topic, the second to stop getting them.


Thanks for the feedback. We try different things all the time.

timmmay: ... the geekzone pricing thing (not sure what's wrong with pricespy), jobs, subscriptions, etc.


Not sure what's wrong with us offering a price comparison site either. Or the jobs site. They're targeted and built specially for our audience.

timmmay: Can I suggest the links ease up a bit? Maybe even just remove the related threads?


As  I said we try different things, we'll give some time for the novelty to settle down and evaluate from there






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  Reply # 668028 5-Aug-2012 23:00 Send private message

Sounds fair :)




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  Reply # 668032 5-Aug-2012 23:09 Send private message

timmmay: The notification emails seems to have sprouted a lot of links recently. There used to be one to see the topic, and one to unsubscribe. They were simple, functional, and easy to find your way around, click the first link to see the topic, the second to stop getting them.


You think they were easy? You have no idea how many times people asked me how to unsubscribe from discussions...







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  Reply # 668035 5-Aug-2012 23:24 Send private message

People are stupid. There should be unsubscribe on the page too though.




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  Reply # 668045 6-Aug-2012 01:06 Send private message

I would like to see the notifications sent in HTML, and to be honest, personally, I am not a fan of the extra links. They might grow on me however.

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  Reply # 668050 6-Aug-2012 04:22 Send private message

yep - too many links.
Please take them away.

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  Reply # 668086 6-Aug-2012 09:27 Send private message

What if the additional, new links were separated from the rest of the email by another couple of lines would that work for all parties? 

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  Reply # 668087 6-Aug-2012 09:28 Send private message

Yes, that's easily done - will try that.




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  Reply # 668118 6-Aug-2012 10:14 Send private message

freitasm: Yes, that's easily done - will try that.


Thanks Mauricio.

That looks heaps better - a lot easier to see what I really want to see in those email, but the other information is there if I want it. :)  Win-Win me thinks. What do other people think?



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  Reply # 668132 6-Aug-2012 10:40 Send private message

Much better. Not sure why anyone would want to look at similar threads from email when they're participating in a discussion about something vaguely similar, but with better organisation it's easier to ignore them.




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  Reply # 668135 6-Aug-2012 10:43 Send private message

Based on the number of duplicate threads we have to look because people won't spend a second looking through the list of topics already being discussed I think there are a lot of people who would benefit from knowing what else is being discussed in the same sub-forum...




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  Reply # 668165 6-Aug-2012 11:29 Send private message

How much load/problem are duplicate threads?

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  Reply # 668167 6-Aug-2012 11:31 Send private message

Not much. But we try to reduce anyway. And the links are not only for that. We obviously want people to be more aware of other related discussions.

Increasingly less and less people use other means - we offer RSS feeds, daily emails (from the RSS feeds), Twitter feed so we have to see if there are alternatives to drive traffic and perhaps discontinue other things.

It's all about continuous change...







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  Reply # 668170 6-Aug-2012 11:36 Send private message

I use RSS feeds for read articles on a tablet, but not forums, they're not targeted enough, you get too much guff and you can't reply as easily from a tablet. Emails have the same problem.

Twitter I use for complaining about Telstra Clear and occasionally other businesses, but nothing else. To me twitter is a way to get businesses to fix problems because they don't want the bad PR. I never read twitter, only write.




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  Reply # 668171 6-Aug-2012 11:42 Send private message

networkn: How much load/problem are duplicate threads?


The worst thing, IMO, about duplicate threads as it is re-inventing the wheel again... and again... and again...

Conversations on the same thing get split, and really you should have 1 thread per topic so that all the information on a subject is on one place.

I find it mostly (yes this is a generalisation, and it will be unfair to a lot in that age group - but generalisations are always unfair to some) with the young generation - they're come across as too lazy to search, and they expect to world to bring the answers to their door rather than lifting a finger and going searching for the answers they seek. Too often we see the first response of someone who has a problem is the start a new thread, rather than trying to search for the answer first.



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