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100 posts

Master Geek
+1 received by user: 4


  Reply # 615657 26-Apr-2012 20:49 Send private message

Demeter: Hi Froob,

Have you tried using a Vodafone Broadband Complete modem? Does this improve your SureSignal service or not at all? I have found this list of devices which are known to perform well with SureSignal.

The following things may affect your service stability on your SureSignal device:

Internet Connection – Minimum Bandwidth
Vodafone sure signal requires a minimum 1 Megabit downstream and 300 Kilobit upstream data rate to operate successfully.

Internet Connection –Stability
Each time Sure Signal loses internet connectivity it will take between 5 – 10 minutes for the device to re-establish a connection with the Vodafone Network. During this time no calls / data sessions can be made using the Sure Signal device.

Network Configuration – Router/Firewall
Vodafone Sure Signal requires an IPSec compatible router with ports 8, 50, 500 and 4500 open for incoming and outgoing traffic.

Network Configuration – DNS
If using internal DNS and/or Proxy servers ensure that
initial-ipsecrouter.vag.vodafone.co.nz is added to the DNS records and/or allowed access via the Proxy Server.

Network Configuration – DHCP enabled
Vodafone Sure Signal cannot be configured with a Static IP address and requires DHCP enabled.

Network Configuration - Changes
- If using a non Vodafone Internet connection, has the Internet connection IP (WAN IP) changed?
- Have any of the Vodafone Sure Signal devices been moved to a different location?
- Have you added / removed a Vodafone Sure Signal device


Hope this helps a bit,
Lon


Yes, unfortunately swapping in the Vodafone Broadband Complete modem hasn't made a difference.

Appreciate you taking the time to list the other potential issues, but I don't think there is anything on the list that could be causing the problem. We have a good amount of bandwidth and the connection is very stable. I am using our Vodafone Broadband Complete modem with the standard configuration, no proxy, DHCP enabled, and this is a Vodafone connection with the one Sure Signal that hasn't been used anywhere else.

8BitGirl in a HD World
627 posts

Ultimate Geek
+1 received by user: 334

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Vodafone NZ
Subscriber

  Reply # 615852 27-Apr-2012 09:13 Send private message

Hi again Froob - the trouble with SureSignal devices is that there are so many variables that can affect its usability. As a next step, I would suggest we check the error logs in your SureSignal device. We can take this conversation offline if you like, I will PM you.

Cheers,
Lon




Less blunt than johnr but probably not much. ^LS on Twitter & Facebook. Queen of the Mods on http://community.vodafone.co.nz. Come say 'Hi' :)


9 posts

Wannabe Geek


  Reply # 619140 4-May-2012 00:18 Send private message

Hi froob and Demeter

Just wondering if you had made any progress in resolving the problems with the Sure Signal?
If something pops up please keep us updated. I'm having similar issues so would be interested to hear about any potential fixes.


Thanks 

16770 posts

Uber Geek
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Vodafone NZ

  Reply # 619142 4-May-2012 00:24 Send private message

Just4achuckle: Hi froob and Demeter

Just wondering if you had made any progress in resolving the problems with the Sure Signal?
If something pops up please keep us updated. I'm having similar issues so would be interested to hear about any potential fixes.


Thanks?


Each issue should be looked into separately even if they look / sound the same as the reason behnd it might be very different




8BitGirl in a HD World
627 posts

Ultimate Geek
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Vodafone NZ
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  Reply # 619177 4-May-2012 06:47 Send private message

Hi just4achuckle,

I am dealing with froob's issue offline at this stage. If something presents itself that may help with common issues I will definitely update this thread.

Just curious, have you been in touch with our Business support team yet? What kind of troubleshooting has been done so far?

Cheers,
Lon




Less blunt than johnr but probably not much. ^LS on Twitter & Facebook. Queen of the Mods on http://community.vodafone.co.nz. Come say 'Hi' :)


246 posts

Master Geek
+1 received by user: 1

Subscriber

  Reply # 619221 4-May-2012 08:23 Send private message

I had Vodafone contact me and do a firmware upgrade. I would like to report back that my unit is now good! I had some sound issues befor the firmware update they seem to have gone now after!




In any moment of decision, the best thing you can do is the right thing, the next best thing is the wrong thing, and the worst thing you can do is nothing.

8BitGirl in a HD World
627 posts

Ultimate Geek
+1 received by user: 334

Trusted
Vodafone NZ
Subscriber

  Reply # 619224 4-May-2012 08:27 Send private message

CADMAX: I had Vodafone contact me and do a firmware upgrade. I would like to report back that my unit is now good! I had some sound issues befor the firmware update they seem to have gone now after!


Fantastic. :)




Less blunt than johnr but probably not much. ^LS on Twitter & Facebook. Queen of the Mods on http://community.vodafone.co.nz. Come say 'Hi' :)


8BitGirl in a HD World
627 posts

Ultimate Geek
+1 received by user: 334

Trusted
Vodafone NZ
Subscriber

  Reply # 628871 22-May-2012 11:42 Send private message

With the assistance of many helpful customers, we have identified an issue where customers are experiencing issues with call drops and missing calls when using Sure Signal. This has been now escalated to the vendor and we are awaiting for a workaround/fix on it.

Please bear with us while this issue is under investigation. We do not have an ETR at this stage but any updates to the situation will be posted in this thread.

Thanks for your patience!




Less blunt than johnr but probably not much. ^LS on Twitter & Facebook. Queen of the Mods on http://community.vodafone.co.nz. Come say 'Hi' :)


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