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31 posts

Geek


Topic # 101325 28-Apr-2012 22:02 Send private message

Hi

Just trying to get a gauge on what might be the problem with my router.   Basically it drops all connections.  The wifi still says it's connected but there is usually no traffic happening.  You can't log into the router to check what is going on.  If you fire up another device to connect via wifi it can't log on.  Also plugging a pc in via the ethernet doesn't seem to work wither.

VF monitored the line for 24hrs and found nothing out of the ordinary although they did note there were a lot of disconnections previously but this was probably me resetting the modem when it froze.

I tried changing the channel to a specific channel as we have moved to a more built up area, but this plays havic with the router and you don't seem to be able to establish a connection with wifi, ethernet works fine obviously.

This problem doesn't happen all the time either, it will run for a couple of weeks with no problems then suddenly you have to reset it every 15mins for a day.  Has been running fine for the last 10mths with no problems, house is near new, have unplugged all other devices on phone line, changed filters etc etc.

Any ideas?

TIA


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39 posts

Geek


  Reply # 616830 29-Apr-2012 04:32 Send private message

It sounds like a router issue. I dont know why vodafone went the route of monitoring the phone line as it seems all your problems are related to the router itself.
Just clarifying this, can you log in at all to the router settings?
When it turns on what lights does it display? Mine when connected on Wifi displays the power light, internet light and wifi light.
How long have you had the router? I have no idea what sort of warranty or service can provide for these routers. I assume that since its a VF router they will be able to provide better support compared to other routers.

All I can think you is trying to reset to factory settings but you might have already tried that.

29 posts

Geek
+1 received by user: 3


  Reply # 616843 29-Apr-2012 07:49 Send private message

I am on my second router of this model and have similar issues with both. I have to reboot mine once or twice a week which is one or twice too many. Am now looking for something reliable

1317 posts

Uber Geek
+1 received by user: 88


  Reply # 616863 29-Apr-2012 09:39 Send private message

I agree with Genfres just try reset the modem if you haven't done so already.
I have the same router but haven't had any problems with it yet..




8BitGirl in a HD World
624 posts

Ultimate Geek
+1 received by user: 334

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  Reply # 617202 30-Apr-2012 06:44 Send private message

kewefella: Hi

Just trying to get a gauge on what might be the problem with my router.   Basically it drops all connections.  The wifi still says it's connected but there is usually no traffic happening.  You can't log into the router to check what is going on.  If you fire up another device to connect via wifi it can't log on.  Also plugging a pc in via the ethernet doesn't seem to work wither.

VF monitored the line for 24hrs and found nothing out of the ordinary although they did note there were a lot of disconnections previously but this was probably me resetting the modem when it froze.

I tried changing the channel to a specific channel as we have moved to a more built up area, but this plays havic with the router and you don't seem to be able to establish a connection with wifi, ethernet works fine obviously.

This problem doesn't happen all the time either, it will run for a couple of weeks with no problems then suddenly you have to reset it every 15mins for a day.  Has been running fine for the last 10mths with no problems, house is near new, have unplugged all other devices on phone line, changed filters etc etc.

Any ideas?

TIA



Hi kewefella,

Have you by chance checked to see if you are able to browse websites by using their IP addresses when this happens? It quite important to establish if the IP level stays functional when this occurs. Next time this happens, please can you try browsing to the following website http://74.125.237.135 (Google.com). Would be great if you could report your findings back here.




Less blunt than johnr but probably not much. ^LS on Twitter & Facebook. Queen of the Mods on http://community.vodafone.co.nz. Come say 'Hi' :)




31 posts

Geek


  Reply # 618065 1-May-2012 20:11 Send private message

Thanks for all the advice, when trying to do the factory reset, nothing would happen.  Modem just wouldn't reset.

As for pinging ip addresses, not possible cause the router side of the operation was locking up, couldn't log into the box via wifi or ethernet.

Spent 30mins trouble shooting with VF phone support who determined it was stuffed....new modem arrived today...

case closed I guess....

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