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Topic # 101546 3-May-2012 21:01 Send private message

Having returned from Australia and using Vodafone cell phone and Mobile Broadband Wireless I am agast at the costs.   I have never had a bill under $218 per month......    Considering that Vodafone Australia offers 10Gb's for A$39  in NZ the rate I have been charged is NZ$79.00 for 4 Gigs........   There must be a logical reason other than blatant profiteering. Can anyone off an answer please.

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  Reply # 619061 3-May-2012 21:08 Send private message

Have you considered the smaller population and greater costs? Or the fact carriers in Australia were haemorrhaging money due to it being one of the most competitive marketplaces in the world?

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  Reply # 619070 3-May-2012 21:24 Send private message

Two words

Competition

Market volume

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  Reply # 619073 3-May-2012 21:31 Send private message

Sealed Oops not two

Cheaper competition drives down prices, and more buyers increase income to counter costs and create profit, but perhaps at expense of quality of service, for some customers

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  Reply # 619074 3-May-2012 21:34 Send private message

When i was with vfau my 3g speed was 50kbps Down and 129 kbps up in the centre of melbourne city,

Practically No reception in any building

And definitly no recption outside urban melbourne.

Didnt travel outside melbourne.

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  Reply # 619079 3-May-2012 21:38 Send private message

cause in New Zealand Vodafone works.....  (jsut spent a week having real trouble getting a solid connection that I could use for more than 15 minutes).

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  Reply # 619083 3-May-2012 21:45 Send private message

benmurphy66: cause in New Zealand Vodafone works.....? (jsut spent a week having real trouble getting a solid connection that I could use for more than 15 minutes).


Were you in a low / poor coverage area?

Can you please provide me with more detail, If you like click on my user name and provide detailed INFO so I can look into it

Number used / Location / Good description of issue / times and dates




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  Reply # 619085 3-May-2012 21:48 Send private message

johnr:
benmurphy66: cause in New Zealand Vodafone works.....? (jsut spent a week having real trouble getting a solid connection that I could use for more than 15 minutes).


Were you in a low / poor coverage area?


Australia? Laughing

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  Reply # 619087 3-May-2012 21:50 Send private message

Handle9:
johnr:
benmurphy66: cause in New Zealand Vodafone works.....? (jsut spent a week having real trouble getting a solid connection that I could use for more than 15 minutes).


Were you in a low / poor coverage area?


Australia??Laughing


As I understood from the post it was NZ




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  Reply # 619093 3-May-2012 22:03 Send private message

johnr:
Handle9:
johnr:
benmurphy66: cause in New Zealand Vodafone works.....? (jsut spent a week having real trouble getting a solid connection that I could use for more than 15 minutes).


Were you in a low / poor coverage area?


Australia??Laughing


As I understood from the post it was NZ


Sorry to get you going John. My comments were meant to mean it costs more in NZ cause it works; unlike my current experience in Australia.

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  Reply # 619096 3-May-2012 22:06 Send private message

benmurphy66:
johnr:
Handle9:
johnr:
benmurphy66: cause in New Zealand Vodafone works.....? (jsut spent a week having real trouble getting a solid connection that I could use for more than 15 minutes).


Were you in a low / poor coverage area?


Australia??Laughing


As I understood from the post it was NZ


Sorry to get you going John. My comments were?meant to mean?it costs more in NZ cause it works; unlike my current experience in Australia.


Oh ok No worries




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  Reply # 619115 3-May-2012 22:55 Send private message

Have previously been on Vodafone NZ for years, and now living in Melbourne since November I have the say the two networks are words apart.

My VFAU connection always works, I have none of the common issues I experienced with VFNZ on a daily basis including terrible coverage in many many places across Auckland and very poor device battery life.

My iPhone used to die around 5-6pm on VFNZ. The last month I was in NZ I was on XT (Ported my number) and my battery life went back to a full day. Same here in Oz, I always get a full day out of my phone, even though the battery is now another 6 months older.

I heard VFNZ have lifted their game a bit more recently, but the experiences I had with them 6 months ago we not at all positive.

My VFAU bills were almost always around the $100 mark. Here my plan is $35 and I never go over it (Not even close) and I use my phone more than ever before, including international calls back to NZ.

On my pocket Wifi, I pay $2 a month and then 2c a MB (Or $20 a GB). This is their 'casual' plan and is open term. Suits my usage perfectly and it's very flexible while still being cheap as chips.

The only good thing I have to say about VFNZ is that JohnR is a fantastic bloke who works very hard, is excellent at what he does and is always helpful. If they can find a way to clone John, I think VFNZ could be one of the best networks in the world.




Twitter: ajobbins

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  Reply # 619120 3-May-2012 23:07 Send private message

benmurphy66:
johnr:
Handle9:
johnr:
benmurphy66: cause in New Zealand Vodafone works.....? (jsut spent a week having real trouble getting a solid connection that I could use for more than 15 minutes).


Were you in a low / poor coverage area?


Australia??Laughing


As I understood from the post it was NZ


Sorry to get you going John. My comments were meant to mean it costs more in NZ cause it works; unlike my current experience in Australia.


haha dude ring up and say want to speak to manager to get money back and they will give you 50% off for 3 months (max and then call again in 3 months for more 50% off) that's what everybody i know does including me :)

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  Reply # 619180 4-May-2012 06:56 Send private message

joker97:
benmurphy66:
johnr:
Handle9:
johnr:
benmurphy66: cause in New Zealand Vodafone works.....? (jsut spent a week having real trouble getting a solid connection that I could use for more than 15 minutes).


Were you in a low / poor coverage area?


Australia??Laughing


As I understood from the post it was NZ


Sorry to get you going John. My comments were meant to mean it costs more in NZ cause it works; unlike my current experience in Australia.


haha dude ring up and say want to speak to manager to get money back and they will give you 50% off for 3 months (max and then call again in 3 months for more 50% off) that's what everybody i know does including me :)


I'm struggling to find a smiley that adequately reflects my reaction to this post. Luckily I suppose, this isn't an accurate presentation of how the average consumer in New Zealand conducts business.




Less blunt than johnr but probably not much. ^LS on Twitter & Facebook. Queen of the Mods on http://community.vodafone.co.nz. Come say 'Hi' :)


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  Reply # 619436 4-May-2012 12:22 Send private message

it is known by vodafail in Oz ... i read about this $$$ trick from whirlpool and man it works!

the reasons i went with voda were
- subsidised phones are unlockable at no cost
- included lump sum credit can be spent on overseas communication and used for roaming spend

so they have some strengths which are not well advertised (all the above)

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  Reply # 619441 4-May-2012 12:28 Send private message

I gave myself a $A49 prepaid plan when I went to Brisbane/Gold Coast for 12 days last August
$650 credit to Vodafone, $350 to other networks and 3GB data. I would much rather have x minutes, x text messages to any network than this credit concept and paying full price .. But I guess if you are used to it, then it works.

My experience with the network - rock solid around Surfers Paradise and anywhere I went around the area. It was my first chance to fully live of my phone as my only communication device (phone, email, internet) and it worked - excellent signal. However moving into Brisbane CBD for the last 3 days of my trip was a nightmare - next to no signal in the CBD, 2G data connection if anything (Edge was the sweet spot, but getting it was troublesome) and the 'burbs when I went mall hoping was not much better.



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