I usually don't bother to post a rant, i just sort it out but i feel this has been earned and i am angry. I ordered a Samsung Galaxy 3 at NL on the weekend and got the discount so paid $919 (32gb version). After speaking to Vodafone on the phone twice before and since ( confirming my contract cancellation cost as $733 and availability of the phone on the same new plan) and this morning going into the Blenheim shop to reconfirm and check they had stock i went to Leemings and got a refund.
I then go back to Vodafone Blenheim to cancel my existing contract, pay the money and sign up on a new contract with the phone they have in stock. BUT no now it is we can't do that ( i thought u meant resign, despite me telling them it was a cancellation) you will have to ring Vodafone and they will work out the amount BUT you will lose your phone number. The shop ring Vodafone and come back with the same story. WHAT, this has gone unmentioned in 2 phone calls and a shop visit. It is MY phone number and has been for 15years or more and matches our old Wellington number which we still have and just isn't happening or viable.
So now i am out a discounted phone from NL, don't actually have the G3 phone and Vodafone want to take my phone number away to give me a new contract to get one. I will ring them up and see what story i get next but not til a bit later in the day i think.