RamyElbeltagi:networkn: I have to say that I have had contracts with VF since BellSouth days, I've only been without contracts for 3 months in all that time, and VF have been awesome with switching plans for me over that time. I've never paid a ETF in all that time, but then loyalty works in both directions. It would take a fair amount to make me switch from VF, about the only thing would be if the reception was poor.
Agreed about loyalty. I have been with Voda mobile for 10years now. Maybe that's why they offered this deal. (Good luck Kiwitrc with your 11connections).
On par with loyalty, I would say reception, speed, and customer service. Especially the latter. Big deal for me.
I was a BellSouth customer and was part of the very first group of Vodafone resellers. They clearly didn't put me through to anyone on the retention team but there was no deal for me and a combination of hassles I had last year (sorted nicely, thanks to a certain person on these forums, but nevertheless remembered) and the end of the 1GB data I had with them, the abrupt "no, can't do anything for you" I got was enough to see me leave. So, they lost my account plus another 10-year-old account. Shame really.