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411 posts

Ultimate Geek


Topic # 104134 15-Jun-2012 14:59 Send private message

I moved to Mangere (Peninsula Park) area more than one month ago and since then have been very disappointed with the coverage I get from Vodafone in & around my house (Yes - even if I walk outside). I barely get 1 or 2 bars out of 4 and even that is short lived if I get a call.

I have tried 2 Degrees sim card and it gives me better signal and Telecom sim gives me full signal.

I have tried contacting vodafone quite a few times and 2 days ago I was told to switch my phone to GSM Mode only and I would get better reception. But that doesnt help much.

I am already on a contract with Vodafone which finishes end of year. My discussion with vodafone normally ends with "I am sorry about the coverage issue but you would have to pay the termination fees if you finish off early", except for once when a lady agreed with me but I dont remember her name or the date and time I logged the fault / request with Vodafone.

My argument is: Why should I pay termination fees if its not my fault. Why should I continue to to pay for a service which the company cannot provide. I havent had a change of mind that I am abondoing my plan. I am very happy with my plan.. Its the coverage of Vodafone thats the issue.

I am still waiting for more than an hr for a call I was supposed to have received 15mins after my call to customer care centre which was around 1:30pm today.

I am really frustrated with all of this. Can someone from Vodafone please help me with this issue.

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  Reply # 641437 15-Jun-2012 15:17 Send private message

You signed the contract before moving to this new location? A carrier has no control over where you choose to move to

A carrier just can't put up new mobile coverage overnight months and month of planning is envolved






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Ultimate Geek


  Reply # 641438 15-Jun-2012 15:19 Send private message

Yeah I signed my contract december 2010. And I moved here April 26 2012

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  Reply # 641442 15-Jun-2012 15:24 Send private message

FYI Low coverage is not a fault a fault is if a location had great coverage then coverage is lost





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  Reply # 641444 15-Jun-2012 15:26 Send private message

Have you got fixed line BB from Vodafone?

Have you looked at Sure Signal?

Have you checked out the Vodafone RBI info?






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Ultimate Geek


  Reply # 641448 15-Jun-2012 15:31 Send private message

I am not saying its vodafone's fault to have low coverage in that area.

And also its not a remote area.. its a well built area very near the airport and also has a Vodafone cell tower within 1km range.

All I am saying is that because Vodafone cannot resolve that issue for me then its not my fault that I dont have reception at home and want to change my provider (seeing as the other 2 have better coverage).

And because I am not having just a change of mind to change my provider I am doing it out of frustration because I am paying for a service that I am not receiving.

And so if Vodafone cannot resolve the reception issue then it also should not charge me a termination fees

I have been offered the option of going onto vodafone BB and landline.. and sure signal device.. but then I am on a 120GB plan with landline (telecom) and I pay $105 for it. If vodafone can give me the same plan to match it, and / or give me a sure signal device, then I have no problem with that..

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  Reply # 641462 15-Jun-2012 15:38 Send private message

Vodafone did not introduce the issue either

Sorry my replies sound bit blunt but typing on my phone right now




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  Reply # 641469 15-Jun-2012 15:52 Send private message

Vodafone terms and conditions have a section on mobile coverage,

Sorry but if you had signed the contract where you live now then the contract should be cancelled at no cost and hardware returned but you moved into that location after signing the contract. Think of how many people would use a coverage excuse to get out of signed contracts?

John







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Ultimate Geek


  Reply # 641503 15-Jun-2012 16:29 Send private message

I am not using it as an excuse.. as I have said earlier in my post.. Its not a change of mind that I want to join another provider..

Its barely any (very poor) service for 14hrs a day during week days and 18-20hrs during the weekends that forcing me to make this decision.

I am still happy to stay on vodafone if this issue is fixed somehow by Vodafone

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  Reply # 641509 15-Jun-2012 17:09 Send private message

Please review my post again as I never advised you were using it as an excuse







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Ultimate Geek


  Reply # 641559 15-Jun-2012 18:43 Send private message

So if I were to summarize all the feedback including this thread from Vodafone, I am to understand the following:

- I have barely any reception while at home
- Not even on GSM Mode
- Vodafone (so far) has admitted that they have coverage issues in that area
- Vodafone (so far) hasnt given a solution that could fix the issue (without having to pay a hefty sum of money)

And the outcome is:
- I cannot leave vodafone to get a better service with another provider without paying a termination fees
  - just because i moved to an area which has vodafone coverage issues
  - Also this is not a remote area and there is a vodafone cell tower within 1km
- I have to live with barely any reception for six more months before I can terminate my contract and move to another provider or pay an early termination fees or I have to buy a sure signal device thats twice the cost of an early termination fees.

I am prepared to join vodafone BB and Landline if I can get a package similar to what I am getting with Telecom (so please let me know if thats possible)

My only request since the start of this post is to either fix this issue (which is my first priority) or if there is not fix then I should be allowed to move to another provider without a termination fees.. because I am not opting to move due to having a change of mind.. but because vodafone has left me with no other choice..

I have been a loyal vodafone customer since my day 1 in NZ - thats since 2007 June (5yrs).
Please dont make this difficult for me that if in future I move to a different area or this issue gets resolved while I am here, that I dont feel like coming back to Vodafone due to the way I was treated..!

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  Reply # 641569 15-Jun-2012 18:58 Send private message

Vodafone is not making it difficult you are only viewing it from your side of the fence, Others might think I am only viewing it from the Vodafone side of the fence.

As advised if you had signed a contract when living in that location of poor coverage then I would 100% agree with you, Contract should be cancelled and hardware returned but this is not the case

A cellsite 1km away does not mean coverage 360 degrees from that cell, The panels on it are either not pointing in your direction or there is something blocking the coverage from that cell reaching you,

Cick on my user name and PM me your mobile number and address and I will check Monday for any new planned coverage in the approx location, If not sorry I can add no further value but I will pass it onto someone in Vodafone you can speak to about Sure Signal and fixed line BB

John




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  Reply # 641571 15-Jun-2012 19:03 Send private message

Hi,

I can see both sides of the story here. What is the difference in price between what VF can offer you on fixed BB + SureSignal and what Telecom are offering? Is the difference overall less than your termination fee's?

I know VF are currently reviewing their pricing on broadband offerings, though two plan increases (free) have already been announced. Perhaps you could wait a few more days and see if any of the plans they revise will be of interest to you, that way it might work out a win win for everyone concerned?






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  Reply # 641572 15-Jun-2012 19:09 Send private message

ibuksh: [snip]

My only request since the start of this post is to either fix this issue (which is my first priority) or if there is not fix then I should be allowed to move to another provider without a termination fees.. because I am not opting to move due to having a change of mind.. but because vodafone has left me with no other choice..


I suspect it would be a major infrastructure thing to get better coverage on your property, so that probably is unlikely to happen.

Why should Vodafone let you out of the contract? Was it them that decided where you should move to? Does the contract guarantee solid coverage in your area? If so, then they probably should waive the early termination fee.

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  Reply # 641574 15-Jun-2012 19:11 Send private message

A new cell costs a truck load of cash and a carrier just can't fly in one over night and put it up where ever they like






411 posts

Ultimate Geek


  Reply # 641594 15-Jun-2012 20:23 Send private message

RunningMan:
ibuksh: [snip]

My only request since the start of this post is to either fix this issue (which is my first priority) or if there is not fix then I should be allowed to move to another provider without a termination fees.. because I am not opting to move due to having a change of mind.. but because vodafone has left me with no other choice..


I suspect it would be a major infrastructure thing to get better coverage on your property, so that probably is unlikely to happen.

Why should Vodafone let you out of the contract? Was it them that decided where you should move to? Does the contract guarantee solid coverage in your area? If so, then they probably should waive the early termination fee.


So according to you, its my fault that vodafone doesnt have coverage in my home area, although its not a remote area..?

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