Just wanted to say thanks Vodafone for a few things in recent weeks:
1) A while back I had some issues with home connection. It turned out to be a faulty modem (RTA1320) but the CSRs and Techs at Vodafone were extremely helpful and patient in troubleshooting it.
2) After the above incident my sync speeds and speedtest dropped a bit. I messaged one of the reps on these boards late one night and early the next morning the line profile had been changed back to the default profile from a "robust" profile - which had been set during the troubleshooting from (1). Very quick and painless. Said rep was very helpful too.
3) I wanted interleaving turned off, which took a call to their call centre and they created a request to Chorus, but again very quick and painless; and the call centre was a real pleasure to deal with and they picked up on the first ring!
4) I transferred one of my on account numbers to prepay. This was done nice and quick, but I found my other on account number had dropped off my online login\account managent. Rang them on Sunday and spoke to a helpful CSR who had some trouble adding it - their system apparently thought the prepay number was still on account - causing a few issues. The same day he referred it to their technical department, who rang back within 1/2 hour and a couple of calls later all was fixed; Nice one! Now I know some people might say "Well their system should have just worked first time" but really things don't always work as expected and I think the mark of a good company is one that has good prompt customer service when this happens. Vodafone definitely gets my vote here. Good on all your Reps, Techs and CSRs that I dealt with; they were all a real pleasure to deal with!
Now, if you could just increase data caps a wee bit more...! ;-)
PS: This is my shiny new speedtest results back on the default line profile, interleaving off (and a wee bit of tweaking on my side)