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54 posts

Master Geek
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Topic # 105333 2-Jul-2012 18:38 Send private message

Hi guys,

One month ago I joined Vodafone on a 24 month Nokia Lumia $90 plan.

Unfortunately, my work is relocating me to an area with very poor to no vodafone reception. The house provided has no reception.

Telecom has very good reception, so unfortunately I must change back. 

I am thinking the termination fee will be very painful. Is there any way I can lesson my pain, perhaps with a letter from my employer explaining the situation, which is outside of my control?


As a side note, my original Lumia died for no reason after 3 weeks. They called it an out of box failure and replaced it with a 'new' Lumia, which was in quite poor condition, covered in scratches all over, and nicks around the charging area from a screwdriver or something, which I didn't notice until I was home and pulled it out of the box. Very frustrating for someone like me who keeps my phones mint for resale, and pretty poor on the part of Vodafone (or Nokia?).



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6119 posts

Uber Geek
+1 received by user: 213


  Reply # 649719 2-Jul-2012 18:47 Send private message

Why didn't you get them to switch it with a proper new one initially?
Is there anything in the contract about coverage, where if you move to another location where they don't have coverage, they allow the contract to end?

15565 posts

Uber Geek
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Vodafone NZ
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  Reply # 649721 2-Jul-2012 18:52 Send private message

Hi BerG

One month into a contract will be full ETCs, When contract was signed you lived in a good coverage area

Maybe you might need to speak to your employer about the ETCs, A letter from your employer does not change the contract,

If you are not happy with the handset after the OBF you should bring that up with the store and show them the issues so it can be sorted out,

Sorry not what you want to hear, Maybe you might like to give Sure Signal a go

Approx where are you moving to BTW?

John







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Uber Geek
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  Reply # 649723 2-Jul-2012 18:56 Send private message

Coverage is section 3: Coverage and Services of On account terms




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Uber Geek
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  Reply # 649724 2-Jul-2012 18:58 Send private message

Here is the link for Sure Signal

http://www.vodafone.co.nz/services/femtocell/




564 posts

Ultimate Geek
+1 received by user: 24


  Reply # 649743 2-Jul-2012 19:53 Send private message

Yeah, contracts can be a pain in the ass. If my company relocated me I'd say to them they need to pay the ETC's.

Otherwise ask a family member or friend to take over the contract (maybe for a discount?) - at least that way you wouldn't have to pay for all of it.



54 posts

Master Geek
+1 received by user: 6


  Reply # 649785 2-Jul-2012 21:27 Send private message

Thanks John,

Moving to the Lake Karapiro/ Mt Maungataitari area.

I'll have a chat to my employer and see if I can get anything out of them!




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  Reply # 649787 2-Jul-2012 21:29 Send private message

Lake Karapiro is Waikato I thought




6099 posts

Uber Geek
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  Reply # 649808 2-Jul-2012 22:08 Send private message

BerG: Hi guys,

One month ago I joined Vodafone on a 24 month Nokia Lumia $90 plan.

Unfortunately, my work is relocating me to an area with very poor to no vodafone reception. The house provided has no reception.

Telecom has very good reception, so unfortunately I must change back. 

I am thinking the termination fee will be very painful. Is there any way I can lesson my pain, perhaps with a letter from my employer explaining the situation, which is outside of my control?


As a side note, my original Lumia died for no reason after 3 weeks. They called it an out of box failure and replaced it with a 'new' Lumia, which was in quite poor condition, covered in scratches all over, and nicks around the charging area from a screwdriver or something, which I didn't notice until I was home and pulled it out of the box. Very frustrating for someone like me who keeps my phones mint for resale, and pretty poor on the part of Vodafone (or Nokia?).




Your work should pay your ETF, it's them who are relocating you. 

4792 posts

Uber Geek
+1 received by user: 547


  Reply # 649825 2-Jul-2012 23:28 Send private message

worst case, sell the lumia, you should get most of the ETF back.

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Uber Geek
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  Reply # 649863 3-Jul-2012 08:52 Send private message

So work did not provide the phone in the first place?




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409 posts

Ultimate Geek


  Reply # 656306 16-Jul-2012 09:48 Send private message

I cannot say that I was in exactly the same circumstances but very similar coz the place I moved to has very poor reception and I only had 6 months left in my contract and I didnt see why I should pay the ETF (with a coverage issue) but there is no escaping it.. Unfortunately it comes under the conditions that we dont normally fully read.. 

The best remedy that someone suggested to me and that I am using now is as soon as you get home forward your calls to your landline number and when you leave home disable the forward calls. At first this takes getting used to but then it becomes a norm..

This way you dont miss out on any calls and just leave your phone in the area of the house which has best reception so that text messages can still come through..

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Uber Geek
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  Reply # 656316 16-Jul-2012 10:05 Send private message

Does sure signal work on non Vodafone connections yet?





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Uber Geek
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  Reply # 656317 16-Jul-2012 10:05 Send private message

Yeah, my situation is very similar too: I'm moving to the Amazon Jungle and have 8 months left on my contract. Don't see why I should pay the ETF when it's a coverage issue; Vodafone why you got no coverage in the Amazon anyway?

102 posts

Master Geek
+1 received by user: 2


  Reply # 656321 16-Jul-2012 10:10 Send private message

sidefx: Yeah, my situation is very similar too: I'm moving to the Amazon Jungle and have 8 months left on my contract. Don't see why I should pay the ETF when it's a coverage issue; Vodafone why you got no coverage in the Amazon anyway?


Vodafone do have coverage in the Amazon. You just need to have the Jungle Drum add-on pack.

409 posts

Ultimate Geek


  Reply # 656323 16-Jul-2012 10:11 Send private message

sidefx: Yeah, my situation is very similar too: I'm moving to the Amazon Jungle and have 8 months left on my contract. Don't see why I should pay the ETF when it's a coverage issue; Vodafone why you got no coverage in the Amazon anyway?


Jokes aside.. But unforseen circumstances put some people in difficult situations.. and sarcasm doesnt really help..

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